Glasgow Care & Repair is a city wide service managed by Southside Housing Association. These posts offer an opportunity to be part of a highly motivated, forward thinking team making a positive difference to people’s lives.

We wish to recruit full time and part time Client Service Advisors to our growing team as we continue to develop and deliver services to a wider range of customers.

The service provides general advice, information and support to older people and people with disabilities living throughout Glasgow. The Client Service Advisor will be the first point of contact for clients, carers and professional agencies, arrange appointments for the Handypersons to visit service users and make referrals to the Care and Repair Technical Advisors as well as recording and updating information systems.

The successful applicants will be passionate about delivering excellent customer service, have a professional telephone manner and have experience of working in a busy environment in a customer focused / service role. Applicants will have a SVQ Level 3 / HNC in Business Administration or equivalent qualification or qualified by significant relevant experience.

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

Due to a recent internal promotion we are seeking a highly skilled, enthusiastic and motivated individual who will support and deliver our Income Maximisation function for Thenue Housing Association Ltd.

The post has responsibility for delivering an effective specialised Income Maximisation function which is responsive to the needs of the Association’s staff, Board and customers. You will be responsible to maximise rental income and minimise arrears by supporting tenants to pay their rent but also taking debt recovery action where necessary.

You will have direct and relevant experience in Income Maximisation, work well as part of a team and be prepared to go the extra mile for our customers. You must have an excellent track record of significantly reducing rent arrears or maintaining them at a low level. Excellent working knowledge of Housing Benefit and Universal Credit is essential. You must also be able to evidence significant experience of pursuing recovery action through court processes. Educated to a higher standard is required and a relevant professional qualification is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As an Income Maximisation Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.

We are looking for an experienced individual to fill an exciting role within our Property Services Team.

We require a Property Investment Assistant (Compliance) to co-ordinate Tenant Health and Safety compliance tasks for all Cairn stock in “The Big 6” areas of compliance (gas, electrical, asbestos, lifts, fire safety and water hygiene). To provide an efficient and effective customer care and administration support to the Compliance Team within the Property Services Team. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction and provide support for the Customer Services and Cairn Connect teams where required.

The successful applicant should hold recognised Administration/Repairs qualifications or 2 years’ experience working in an admin role within repairs and maintenance and also be competent in the use of Microsoft Office 365 applications Excel, Word and Power Point.

A Basic Disclosure Scotland Scheme check is required for this post.

Atrium Homes, based in Kilmarnock, is a Registered Social Landlord and Scottish Charity providing social housing to over 1,200 households; factoring services are provided to Atrium Homes by its subsidiary as well as to over 1,400 owners.

Collectively, the Board is responsible for exercising scrutiny, establishing organisational strategy and objectives and for monitoring operational performance, and we are currently looking to strengthen our overall governance through the appointment of a small number of Board Members.

We are always looking out for new Board members to help us achieve the right mix of skills and experience to match our business needs. Skills and knowledge that we would love to see further represented on our Board just now include an experienced Finance Professional or a business leader interested in the work of social landlords.

Equally, we are always very keen to attract people who have had experience of our services as customers and who are committed to helping us improve those services.

What is most important to us is that Board members share our core values and objectives, possess an inquiring mind and demonstrate a willingness to challenge.

All positions are voluntary but reasonable expenses to facilitate attendance at meetings will be paid. Induction and further training will also be provided.

You can also find out more about our activities by vising our website atrium-homes.co.uk or the SHR website housingregulator.gov.scot