The role of a Help to Claim Adviser (Universal Credit) at GNWCAB involves providing essential support and guidance to individuals applying for Universal Credit. The key focus is on assisting clients through the initial stages of their Universal Credit claim and ensuring they receive their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone and web chat.

Citizens Advice is an independent and innovative advice organisation providing holistic advice and support to the local people.

For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.

About GNWCAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.

Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.

We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.

We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road, or via phone, email and webchat. We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.

Our Bureau is a progressive, dynamic advice and information service. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our Bureau is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages.

Employee benefits

Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.

Glasgow North West Citizens Advice Bureau is an equal opportunities employer.

Interfaith Glasgow (IG) is a multi-award-winning charity promoting positive engagement between diverse communities. We are looking for an organised, dynamic, sensitive, and effective Programme Manager to join our small, committed team. You will be responsible for managing our longstanding Weekend Club project, which facilitates an interfaith response to the social isolation experienced by refugees and asylum seekers. This will include conducting a review of the project and overseeing the development of a new training module. You will also be responsible for managing the Glasgow component of the Interfaith Restorative Justice (IRJ) project, involving ensuring the timely delivery of project commitments, liaising with project partners and other stakeholders, and raising awareness of the project.

See the job on our website.

Celtic FC Foundation is looking to recruit an Events & Supporter Fundraising Executive. Reporting to the Events and Supporter Fundraising Manager, the successful applicant will be responsible for the day-to-day co-ordination of the fundraising events/initiatives and supporter fundraising portfolio. This will include meeting income generation targets, the identification and development of new opportunities and the maintenance and extension of existing support.

Key accountabilities will include:

• Promote the ethos and aims of Celtic FC Foundation to partners, supporters and other contacts.
• Co-ordinate the fundraising events/initiatives and supporter fundraising portfolio.
• Research and develop ideas for the fundraising events/initiatives and supporter fundraising calendar to increase charity income.
• Source and secure event and initiative sales.
• Assist with the delivery of other fundraising initiatives such as season ticket renewals and online auctions.
• Attend fundraising events as directed and provide support to colleagues.
• Liaise with the Finance and Administration teams to ensure accurate input to CRM/monitoring and evaluation system(s) and timely provision of subsequent reports and analysis.
• Provide an exceptional standard of care to supporters and donors, with regular communication pre, during and post events/initiatives.
• Liaise with and provide support to various event fundraising committees and supporters' events.
• Record and monitor fundraising income and expenditure.
• Lead on and assist with fundraising events as directed by Line Manager.
• Manage copy-writing for PR/Editorial in relation to the fundraising events/initiative and supporter fundraising portfolio.
• Manage provision of relevant information and input to Multimedia for social media purposes.
• Provide cover for website and social media channels from an Events & Supporter Fundraising perspective, in the absence of Multimedia Executive.
• Lead on health and safety and risk assessment requirements for all Foundation income generation events and initiatives.
• Build and maintain relationships and provide assistance to groups of supporters undertaking third party or their own fundraising activities.

Skills and Experience required:

Applicants should possess a minimum of three years of demonstrable experience in fundraising or sales, along with a proven track record in coordinating events and initiatives, and engaging with the public or working in client-facing roles.

The ideal candidate will have a comprehensive understanding of Celtic FC football club and its charitable roots. They should exhibit exceptional interpersonal, written, and verbal communication skills, coupled with strong persuasion, negotiation, and influencing abilities. Comfort with networking, along with excellent organisational and administrative skills, is essential.

Candidates must also have a working knowledge of Microsoft Office or XP software applications and should hold a full UK driving licence.

Family Engagement Practitioners (FEPs) with Early Years Scotland (EYS) have a unique, exciting role within the early years sector. The Family Engagement Practitioner has responsibility for providing support and promoting parental engagement and a whole family wellbeing service through the adoption of a multi-agency collaborative approach.

Our EYS staff team work together with children and families on a continual basis, across a variety of settings within communities with a focus on enriching and enhancing parental skills and capacity to improve, strengthen and maximise:

• positive attachments and relationships between parents/carers and children

• early literacy and communication skills

• shared interactions and approaches to learning

• cost-free and enriching and nurturing home learning environments

• healthy living approaches

• support for entitlements.

• meaningful transitions

You will be fully involved in shaping, developing, and evaluating the early years health programmes and innovative shared play and learning sessions you deliver.

A typical week’s activity could consist of:

· delivering a health programme to parents

· delivering Stay Play and Learn sessions incorporating health-based learning experiences.

EYS will likewise invest in you, providing regular and supported professional learning and experience opportunities that will enhance your career profile, develop your skills and knowledge in creative and unique ways and inspire your practice in new and exciting ways!

Post details:

(all pay, and allowances are pro-rata and subject to continued funding)

· Part time / Full time posts available, 52 weeks per annum

· Salary starting at £24,448 per annum FTE. (Point 24 on scale 24-26).

· 35 hours per week (9 - 4.30pm working hours)

· Fixed Term for 2 years until 31st March 2025, subject to continuing funding.

· Hybrid working opportunities.

· Based at Early Years Scotland Office, 23 Granville Street, Glasgow G3 7EE.

· Free parking at Glasgow office (Car Park Club)

· Accessible premises

· Generous annual leave entitlement - 25 days annual leave in the first year rising to 30 days after the completion of a successful six months probationary period review

· 12 public holidays per annum

· Family friendly policies

· Supported training and development.

· 5% employer pension contribution from 3 months’ service

· BUPA Employee Assistance Programme.

· Paid sick leave entitlement on a service-related increasing scale.

· Support for professional learning qualifications.

· Staff Consultation Committee/Social events committee

· Winter wellbeing day allocated in addition to annual leave entitlement.

Qualifications:

Applicants’ qualifications must be consistent with those required to register as a Practitioner with

SSSC, e.g:

· HNC Childhood Practice at SCQF Level 7

· SVQ Social Services (Children and Young People) at SCQF Level 7

Additional ELC qualifications welcomed.