The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).

Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money

• Welfare Rights

• Consumer issues

• Immigration

• Employment and workforce problems

• Housing

• Relationship and family issues

• Discrimination

• Health services

• Legal rights & responsibilities

The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and

strive, with limited resources, to provide the advice sought by thousands of clients each year.

For a full overview of all our services and current work, please visit the Citizens Advice Edinburgh website.

Job Description

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with

issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

For more information please download the Job Description below.

Are you passionate about improving the lives of children and young people? Do you have the drive and passion to make a difference?

Fife Women’s Aid are looking for dynamic and enthusiastic Children and Young People’s counsellors to join our Counselling service. The counsellor will provide direct counselling to children and young people who have experience of domestic abuse. This will mainly be delivered face-to-face, with occasional remote working to suit the needs of individual children and young people as required.

Experience / Qualifications

You will have 2 years’ experience in a counselling setting of working with children and young people who have experienced trauma. You will hold a Diploma in Counselling or above and be registered with COSCA, BACP, BAAT or equivalent. You will have excellent communication skills and enhanced knowledge of therapeutic interventions. You will be highly organised team player with skills and ability to work effectively with a range of multi-agency partners.

Please join us for an online session to find out more about FWA counselling services. This will be at 6.30pm on Wednesday 18th November. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

If you would like further information about

Help Shape the Future of Employment Support for Disabled People

Do you believe disabled people should have access to the right support not only to find work, but to thrive, develop and progress in their careers?

At GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people led organisation, we value lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.

We are recruiting for an Employability Project Lead to deliver an innovative new pilot service supporting disabled people to sustain employment, overcome workplace barriers, and progress in their careers.

Developed following GCIL's Voices at Work research, this pioneering project will provide personalised support to disabled people already in employment, helping them navigate challenges around workplace adjustments, progression opportunities, and job retention.

As Project Lead, you will manage the delivery and development of the pilot, provide one-to-one employability support, build relationships with employers and community partners, lead outreach activities, and evaluate the project's impact. This is a unique opportunity to shape a new service that could influence future employability support across Glasgow.

About the Project

This one-year pilot will provide personalised support to disabled people who are already in work and experiencing challenges that may impact their ability to remain in employment or progress within their careers.

As our Project Lead you will:

• Lead and develop the employability pilot project, monitoring progress and outcomes.

• Provide person-centred support to disabled people experiencing workplace challenges.

• Offer advice on workplace issues, reasonable adjustments, Access to Work, and career progression.

• Work with employers and partners to address barriers and support positive employment outcomes.

• Develop referral networks and promote the service through outreach, networking, and engagement activities.

• Maintain accurate records, monitor performance, and contribute to project evaluation and reporting.

• Identify learning, good practice, and recommendations to inform future service development.

About You

We're looking for someone who combines strong project management skills with a genuine commitment to disability inclusion and empowering people to achieve their employment goals.

Essential Experience & Skills

• Previous experience providing person-centred employability advice, guidance, advocacy or casework support.

• Experience managing and delivering projects, pilot programmes or services.

• Strong understanding of the barriers disabled people can face in employment.

• Knowledge of the Social Model of Disability and principles of independent living.

• Experience building effective relationships with employers and external partners.

• Proven success in outreach, networking, service promotion or participant recruitment.

• Outstanding communication and interpersonal skills.

• Ability to manage competing priorities and work independently.

• Strong monitoring, evaluation and report-writing skills.

• Experience maintaining accurate records and outcome data.

It would be great if you had:

• Knowledge of co-production approaches.

• Experience of lived-experience-led service design.

• Background in disability employment support, vocational rehabilitation, employer engagement or related sectors.

Why Join GCIL?

This is a unique opportunity to help develop an innovative service that could make a lasting difference to the lives of disabled people across Glasgow.

At GCIL, you'll be joining a disabled-led organisation committed to:

• Independent living

• Equality and inclusion

• Co-production and lived experience

• Social justice and empowerment

• Innovation in service delivery

You'll have the opportunity to shape a new programme from the ground up, influence future employability support and work alongside colleagues who are passionate about creating lasting change.

Dundee Law Centre is a charitable organisation tackling poverty and preventing homelessness by providing free, accessible, quality legal advice and representation. We are a bespoke service and no other organisation in Dundee offers the same framework of legal support and representation. We assist with disability-related and welfare benefits from application through to appeal, help clients manage debt, and do all we can to help people maintain their tenancies when threatened with homelessness or eviction.

Our clients are vulnerable in a wide range of ways: people living with mental health conditions and disabilities (physical, intellectual, or both), people living below the poverty line, and people requiring rehousing after fleeing domestic violence, coping with medical issues, or experiencing anti-social behaviour. We hold appointments at our Albert Street office and make house calls for clients with mobility issues or who are housebound. We are currently the only service in Dundee providing legal representation at benefit tribunals, and we work closely with other third-sector organisations to refer clients to food banks, cash-for-kids schemes, home starter packs and furniture.

Job Purpose

The Operations Manager is responsible for the operational management of the Law Centre. This includes providing operational and financial guidance and support to key stakeholders so they can make sound business decisions. Develop and maintain relationships with partners and providers to ensure appropriate service levels are agreed and maintained. Collect, collate and analyse information from IT/Accounting systems to support role and that of Principal Solicitors and Board of Trustees. The job holder will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills.

This role requires someone with the ability to think on their feet and make effective decisions as required. They, will have excellent organisational and communication skills, ensuring support and development of staff in order for them to reach their full potential, coupled with the diligence and attention to detail required of supporting a diverse organisation. A full understanding of the overall company objectives will be required to ensure that focus is maintained on the areas of activity that deliver the greatest return to the business. Accuracy is key in this role. A polite and professional communication style is required.

The postholder will work closely with the Principal Solicitors, the Chair and Board of Trustees.

Established in 1944, One Parent Families Scotland (OPFS) is the leading charity working with single parent families in Scotland. We provide expert advice, practical support and campaign with parents to make their voices heard to change the systems, policies and attitudes that disadvantage single parent families. We work alongside single parents and their families, placing them at the centre of everything we do. Creating ways to overcome barriers, changing their lives and

fulfilling their potential. We also celebrate the many achievements of single parents and their children.

Our vision is to see a Scotland where single parent families are celebrated in all their diversity, are treated fairly and live free from discrimination and poverty. Our mission is to amplify the voices of single parent families in their unique role as sole carers and providers and together challenge stigma, poverty and inequality to achieve change.

Our values are trust, equity, justice, collaboration and compassion. These are the principles or standards that we consider important in life. They shape behaviour and guide our decisions and actions.

Our strategic objectives shape and guide all roles at OPFS. They are the pillars that underpin all our work. We all will:

1. Support single parents to build on their strengths and attributes to achieve their goals.
2. Strengthen single parent families’ wellbeing, enabling children to be happy and thrive.
3. Influence policies to eradicate child poverty taking an intersectional, equalities approach to policy making.
4. Involve single parents, experts by experience, to co-produce OPFS services and policy priorities.
5. Challenge societal attitudes and behaviours to fully support and respect single parent families.

About this role

We're looking for an experience Research Officer to join our Policy, Participation and External Relations team. This is an exciting opportunity to drive forward research projects, produce compelling findings, recommendations and high quality impact reports and webinars that bring our findings to life. We're looking for a creative and insightful person who is passionate about creating a Scotland where single parent families can thrive.

For more information, please download the Job Description & Person Specification below.

Make a difference to the lives of students – become an External Lay Director for ENSA

ENSA is an independent, registered charity that exists to enable students to make the most of their university experience. Our three Elected Officers serve as champions for students, ensuring they are properly represented and have access to sports and societies, advice and support, training and events.

We currently have a strong Board of Directors with expertise in finance, governance and policy development. We’re looking for a new Director who is enthusiastic and committed, who believes that a great university experience can be truly transformational for students. Could this be you? We welcome applications from people across a broad range of professional backgrounds, especially those with experience in HR.

This is a voluntary, unremunerated position, though we will reimburse reasonable travel expenses. The Board meets four times a year, usually in the evening with a mixture of in-person and virtual meetings. Time commitment is approximately 6 hours a month (including preparing for meetings).

The Board of Directors has overall responsibility for ENSA’s governance, for upholding its values and aligning it to the Association’s charitable aims. It aspires constantly to improve standards of governance and good practice. It also sets the overall strategic direction for ENSA and evaluates progress towards objectives.

For more information about ENSA, see our Your Union Guide and Impact Report.

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• Cycle to work scheme
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers
• As part of our commitment to staff wellbeing, you’ll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

This is a fantastic opportunity to join within a brand-new delivery team within our employability service. We manage and deliver a range of programmes designed to help young people thrive in adult life – including support into the world of work. You will be part of an exciting new team developing co-beneficial relationships with a wide range of employers, local authorities, and other agencies.

Some key responsibilities of a Progression and Outcomes Coordinator include:

• Aiming to hit clear targets for creating job and work experience / placement opportunities with existing and new partners across a variety of different occupational sectors
• Developing and growing our database of employers through expanding our networks and reach, via telephone, email distribution lists, social media, face to face contact with employers, delivering presentation and marketing.
• Liaising directly with employers, representing Action for Children at a range of employer forums and stakeholder events. Your talents as a networker can make a real difference to the life chances of young people with much to offer the world.
• Monitoring and reviewing young people's progress while on placements – so you can directly see the positive impact your work is having.
• Delivering employer expectations and interview skills sessions to groups of young people participating in the various programmes as required.
• Supporting employers who are offering work placement / trial opportunities to our young people.
• Organising and implementing workload, including up to date records of activity, completing paperwork required by our funders and obtaining employers liability insurance details and Health & Safety details.

Let's talk about you

• We’re looking for some relevant experience, for example recruitment or employer engagement, or possibly a sales or relationship management background.
• You’ll have a good understanding of the issues young people face in sourcing and sustaining employment.
• Experience of identifying work experience opportunities and supporting young people to participate.
• Driving licence and access to a car. The job requires the ability to travel according to the needs of the job, with reasonable adjustments, if required, according to the Equality Act.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave
• Cycle to work scheme
• Excellent training and the opportunity to undertake professional training for some roles
• Flexible maternity, paternity and adoption packages
• Up to 5% employer contribution and life assurance cover
• Blue Light Card eligibility with discounts at 15,000 national retailers
• As part of our commitment to staff wellbeing, you’ll receive a paid annual Wellbeing Day to use however you choose, supporting a healthy balance between work and life.

At Action for Children, we offer more than just a job. Join us and you’ll be part of a team dedicated to giving children safe and happy childhoods. See how your skills can make a real difference, helping solve the problems children and young people face every day.

A bit about the role

This is a fantastic opportunity to join within a brand-new delivery team within our employability service. As an Employment Facilitator in South Lanarkshire or South / East Ayrshire, you’ll be part of a supportive team delivering high‑quality employability support to young people. Your role is hands‑on, varied and deeply rewarding. You’ll work one‑to‑one with young people to understand their strengths, barriers and aspirations, helping them build confidence and take practical steps towards employment.

You’ll design and deliver tailored employability sessions taking into consideration personal development and essential skills. A key part of your role will be creating outcome‑focused action plans, reviewing progress regularly, and providing warm, consistent support to help young people stay motivated and on track throughout their time with us.

Working closely with colleagues, funding partners and employers, you’ll help young people achieve and sustain a work placement and help them explore opportunities in the labour market thereafter, including helping them apply for opportunities, prepare for interviews and develop the skills they need to thrive. You’ll also support them to overcome challenges that may be holding them back, ensuring they feel heard, supported and empowered throughout their journey.

About the Service

Our Employability Service supports young people aged 16–24 across the central belt who are facing barriers to making positive choices about their future. Many of the young people we work with may be struggling to enter the labour market, or may need extra support to feel confident about their next steps. We provide a welcoming, youth‑centred environment where they can explore opportunities, build essential skills, and develop a sense of direction.

Through personalised programmes, practical activities and strong partnerships, we help young people strengthen their motivation, resilience and readiness for the world of work.

At the heart of our work is a commitment to improving life chances. We empower young people to recognise their strengths, overcome challenges, and take meaningful steps toward long‑term success.

What you do could make a difference

Some key responsibilities of an Employment Facilitator are;

• Working in line with Action for Children’s standards and professional practice expectations and helping to put these into everyday practice.
• Supporting and coordinating a caseload of young people, offering a range of tailored interventions, whether through group sessions, coordinated activities, or one‑to‑one support, to help them move towards the labour market.
• Delivering engaging sessions that contribute to our wider employability programmes, encouraging inclusion and recognising different learning styles.
• Keeping all compliance requirements up to date and accurate, ensuring we meet the needs of both the organisation and our stakeholders.

Let’s talk about you

We’re open to people joining us from a variety of backgrounds, whether you’re stepping into your first role after gaining a recent qualification or looking to build on experience in youth work, employability or a related field. What matters most is your ability to engage young people, understand their challenges, and support them to move forward with confidence.

• An SVQ Level 3 in Social Care, Guidance or a similar area would be helpful, but we’re equally open to applicants who bring relevant experience instead of a formal qualification.
• Experience working with young people in group settings, particularly those facing multiple barriers, will be really valuable.
• A good understanding of the challenges young people face when trying to access employment, and the motivation to help them overcome these.
• The ability to build positive relationships, maintain professional boundaries, and create an inclusive, youth‑centred learning environment.

Why Action for Children?

Every child should have a loving home, food, warmth, the chance to grow and learn - the support to cope with life’s challenges. But too many children don’t. By bringing your passion and unique skills and experience, you’ll help us change that where it really matters.

We've been driven by love to take action for children for over 150 years, giving them the protection and practical help they need. A lot’s changed since 1869. But what children really need, hasn’t. So as long as children need us, we’ll be here.

Will you join us?

Frontline Fife (FLF) is a midsized, Scottish registered charity which works across Fife to promote independent living and the prevention of housing insecurity and homelessness.

As a fundamental premise, we believe that everyone has the right to live in a safe and secure home which meets people's needs and that everyone should be empowered to make life decisions which not only matter to them but also give way to opportunity, independence and empowerment.

Our work is founded on strength-based approaches. We accept everyone’s life experiences can and should be harnessed and developed and that people should be enabled to make informed choices to live the life they choose.

The Making Justice Work Project (MJW) is a partnership between Frontline Fife, Fife Law Centre and Citizens Advice & Rights Fife. The MJW Housing Advisor will work collaboratively with project partners to offer advice and support to people facing eviction due to rent arrears and other related housing issues and through the provision of lay representation at Heritable Court and First Tier Tribunals. This work is delivered under the Scottish National Standards for Information and Advice Providers (SNSIAP) and is funded by the Scottish Legal Aid Board.

Are you an organised, detail-focused finance professional who enjoys working with numbers and wants to use your skills to make a positive difference?

We're looking for a motivated and reliable Finance Officer to join our team and play an important role in supporting the financial operations of the Charity. As a national charity supporting LGBTQ+ young people across Scotland, our work makes a meaningful difference to the individuals and communities we serve. Behind that work is the need for accurate, effective and responsible financial management.

We're looking for someone who:

• Has demonstrable experience of bookkeeping and financial administration.

• Has a good understanding of accounting principles, financial reconciliations and financial controls.

• Is confident using accounting software and Microsoft Excel (experience of QuickBooks Online would be an advantage).

• Is highly organised, accurate and able to manage competing priorities and deadlines.

• Is trustworthy, discreet and comfortable handling confidential financial and payroll information.

• Can work independently, use initiative and communicate effectively with colleagues.

Experience of working in a charity or not-for-profit organisation, and an understanding of restricted funding, would be particularly welcome, but is not essential. Above all, we're looking for someone who shares our values and wants to contribute to an organisation making a positive difference to LGBTQ+ young people's lives.

You'll be joining a committed and supportive team, where your skills and contribution will be valued. You will also have the opportunity to work in a varied finance role.