We are looking for an experienced Money Advice Worker with experience delivering benefit and debt advice to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high quality, person centred advice.

As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.

We are looking for someone with experience delivering advice who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.

More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high quality advice in a respectful, non judgemental way and to supporting people at often challenging points in their lives.

Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.

We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.

If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.

Would you like to play a leading role in supporting Disabled people to achieve greater choice, control, and independence?

Join LCiL and be part of a team that is empowering Disabled people and helping to shape inclusive communities across Edinburgh and the Lothians.

We are currently recruiting a part-time Team Leader role for our Independent Living Service (ILS) to join our dedicated and supportive team. This is an exciting opportunity for an experienced and motivated leader to oversee vital service that provides advice, information and practical support on Self-Directed Support, direct payments, personal assistance, and independent living.

At LCiL, we are a user-led organisation committed to supporting Disabled people, individuals with long-term conditions, and carers to live independently. Everything we do is grounded in human rights, inclusion, and collaboration—placing people at the heart of our work.

This is a rewarding opportunity to lead the coordination, delivery, continuous improvement, and development of LCiL's Independent Living Service. The service supports Disabled people, carers, and families to make informed choices about their support arrangements and to understand and exercise their rights under Self-Directed Support legislation.

We are seeking candidates with strong leadership and people management skills, together with experience of managing or delivering advice, information, or support services. You will be an excellent communicator, able to build positive partnerships and support collaborative working across a range of organisations and communities. The role requires someone who can balance strategic thinking with day-to-day operational leadership while managing competing priorities effectively.

Knowledge or experience of Self-Directed Support, direct payments, personal assistant employment, independent living, health and social care systems, or the Social Model of Disability would be particularly advantageous.

You will lead and support a team delivering a range of services, including:

• Self-Directed Support advice and information
• Independent Living support
• Personal Assistant recruitment support
• Employer support and guidance
• Support in the Right Direction activities delivered in partnership with VOCAL
• Independent Living Fund and privately funded support pathways

As Team Leader, you will oversee day-to-day service delivery, monitor performance and outcomes, support staff development, and ensure services remain accessible, person-led, rights-based, and outcome-focused. You will also drive service improvement, build strong partnerships, support co-production, and oversee monitoring and reporting to demonstrate impact and continuous improvement

This role combines operational leadership with service development and offers the opportunity to contribute to the wider strategic direction of LCiL and the Independent Living movement.

Following initial training in our Edinburgh office, you will work flexibly across office, outreach and community settings.

Why Join LCIL?

We offer a supportive and flexible working environment, including:

• Flexible and hybrid working patterns
• 25 days annual leave + 10 public holidays (pro rata)
• Generous employer pension contribution
• Opportunities for personal and professional development

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.

This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

About the Role

This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.

In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.

Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.

Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.

This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.

Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.

About Iriss

Iriss supports people, workers and organisations to make social work and social care support work better through evidence-based innovation by creating the conditions for the sector to flourish. Iriss is a charity that works across Scotland and our principal funder is the Scottish Government.

About the role

This associate role is to provide high quality research and analysis support to our current Research and Analysis Lead and Iriss team. There are a number of specified key activities attached to the role.

Key Activities

We have summarised below the three key activities that will be attached to this role:

Support with survey analysis

We would like the incoming Associate to be able to help us with wider research and analysis tasks, with a particular focus on quantitative survey research and statistics skills, and the ability to translate work and findings into digestible reports and presentations for a practitioner audience in social care and social work.

Support in ongoing work on the ASP National Minimum dataset

Iriss has been involved with the Adult Support and Protection community in Scotland over the last six years to develop a new minimum dataset that ASP Committees can report against. That is now complete and the 32 Committees submit quarterly against this new dataset. The type of data collected include demographic and referral route information, as well a number of other agreed on key areas. The role for you here will be to collate, analyse and visually present this data.

You can read about this work in our blog from earlier this year.

Support in wider research report writing and presentation

We are a small team at Iriss and we would like the incoming Associate to support the team in their wider research report writing and presentation work. For example, this could involve creating a briefing paper to support a team member’s new project work, creating a presentation from a piece of project work, or working with a team member to best present the learning from a project.

Who we are looking for

This role would suit someone with the following qualities and experience:

• Desk/literature research and analysis skills: We are looking for someone with experience of theming and coding large amounts of material as this role involves the secondary analysis of research and reports
• Clear and accessible writing style: Key delivery areas of the role are synthesising large amounts of narrative and written material from reports and succinctly summarising that material
• Qualitative data analysis, interpretation and presentation: Ability and familiarity with the production of graphical representations and data visualisations and an ability to carry out data quality control, validation and collation for large data sets is required
• Survey software experience: Ability to create accessible surveys through survey software and analyse the responses
• Spreadsheets: An advanced level of using MS Excel/Google sheets to analyse and present data is essential
• Good communication and diplomacy: This role will involve working closely with colleagues from Iriss and the Scottish Government to consider, draft and communicate these findings

Specific experience in the third (charity) sector and/or social care/work areas are desirable but not a requirement.

About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.

The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.

As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.

About you

Applicants must have:

• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.

• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.

• Experience of supervising, supporting and developing staff and/or volunteers.

• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.

• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.

Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.

About The Role

It does not matter whether your route into leadership has been through housing, social care, homelessness, youth support or community services, if you care about young people having a safe, supportive place to call home, and you know how to lead a team with compassion, clarity and purpose, this could be the next move for you.

Supported Accommodation South Ayrshire helps reduce repeat homelessness by providing high-quality housing support in Ayr. As Service Manager, you will lead the delivery of a safe, person-centred and strengths-based service for young people experiencing homelessness, including those moving from temporary accommodation into permanent or longer-term suitable housing.

You will report to the Locality Manager and lead a team that includes a Senior Support Worker and Support Workers. You will create the conditions for colleagues to do their best work, while ensuring the people we support are treated with unconditional positive regard and receive support that reflects their individual needs, strengths and aspirations.

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. We provide tailored support for people living with the effects of homelessness, poverty, addiction or family breakdown, meeting people where they are with no judgement and walking alongside them at the right time.

What you’ll do

• Lead with care and confidence. You will support, coach and guide your team through regular supervision, appraisals, reflective practice and day-to-day leadership.
• Keep people at the centre. You will make sure support planning is person-centred, psychologically informed and focused on each person’s strengths, safety and aspirations.
• Deliver a high-quality service. You will oversee programme delivery, contractual requirements, quality assurance, performance information and local authority reporting.
• Build strong partnerships. You will work with local authority colleagues, social work, housing services, commissioners, community partners and other agencies to support positive outcomes.
• Manage resources well. You will help set and manage budgets, use data to inform decisions and make sure the service works within agreed financial parameters.
• Support growth and improvement. You will contribute to annual business planning, policy development, new initiatives and continuous learning across the service.
• Promote a safe and inclusive culture. You will help create an environment where colleagues and the people we support feel respected, heard and safe.

What you’ll bring

You may already be managing a housing, social care or support service, or you may be ready for a broader leadership role where your judgement, organisation and values-led practice can make a real difference. We are interested in the experience you bring, the way you work with people and your commitment to learning.

• You hold, or meet the minimum requirement to hold, SVQ 3 in Social Services and Health Care at SCQF Level 7 or HNC in Social Services, enabling registration as a manager with the Care Inspectorate.
• You hold, or are willing to work towards, the required leadership and management qualification at SCQF Level 9 or 10.
• You have experience of leading, coaching, supervising or developing people.
• You understand housing support, social care, homelessness or related community-based services.
• You can plan, prioritise and make thoughtful decisions, including when situations are complex or urgent.
• You communicate clearly and respectfully, in writing and in person.
• You can build positive working relationships with colleagues, partners, commissioners and the people we support.
• You are confident using information, reports and data to support decision-making and service improvement.
• You are able to travel within the agreed geographical area and respond flexibly when the service needs it.

You do not need to have followed one fixed route into this role. Experience in third sector, housing, social care, support services, youth work, community services, partnership working, service planning or people management could all be relevant. If this role excites you but you do not meet every point, we still encourage you to apply.

Our offer

• Full-time, permanent
• Salary up to £38,896 per annum.
• Core place of work: 42 Chalmers Road, Ayr, KA7 2JQ.
• 35 hours per week worked Monday to Friday, flexibly between 9.00am and 5.00pm depending on service needs, with a one-hour unpaid break.
• Annual leave of 210 hours, equivalent to 6 weeks, rising to 280 hours, equivalent to 8 weeks, after year one. This includes public holidays.
• People’s Pension, subject to eligibility.
• Flexible working around programme needs.
• Access to wellbeing support, learning and development, funded qualifications where appropriate, Cycle to Work, Health Shield, Blue Light Card and other employee benefits.

If this sounds like the kind of role where your leadership, values and commitment to safe, supportive homes could make a real difference, we would love to hear from you. Please tell us about your experience, what matters to you about this work and how you would help create a service where young people and colleagues feel respected, supported and able to thrive.

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.

Introduction

Start Up Stirling is looking for a sessional counsellor to join our established community counselling service in Callander, delivered as part of a rural community hub.

The hub brings a range of services together in an accessible community setting, including the foodbank, Citizens Advice and a regular community lunch. Our counselling service has been running successfully for nearly two years and provides flexible emotional and psychological support to people who might otherwise experience barriers to accessing counselling.

About the role

Counselling is offered on a flexible, open-ended basis, rather than as a fixed number of sessions. The service combines pre-arranged appointments with opportunities for drop-in support, allowing the counsellor to respond to the needs and circumstances of individual clients.

The role is currently available for up to four hours per week and is paid at £35 per hour, plus agreed travel expenses.

This could particularly suit a counsellor seeking to develop their experience, or an established counsellor looking for a small number of additional hours and an opportunity to work within an innovative community-based model.

You will work alongside, and become part of, a welcoming multidisciplinary community hub while retaining appropriate professional boundaries and confidentiality around the counselling relationship.

We are looking for someone who:

• Is BACP registered, or registered with an equivalent recognised professional body
• Holds an appropriate recognised counselling or psychotherapy qualification
• Is able to work independently and maintain appropriate professional, ethical and safeguarding standards
• Is comfortable working flexibly, including with both appointments and drop-in clients
• Has an interest in working with people experiencing poverty, social disadvantage or other barriers to accessing traditional counselling services
• Is able to build relationships with colleagues and other services within a community setting
• Is committed to providing an inclusive, non-judgemental and accessible service

Experience of community-based counselling or working with people experiencing financial hardship would be helpful but is not essential as some training will be provided. We are open to applications from recently qualified practitioners who are interested in developing their practice in this area, provided they have some experience of working independently. All candidates must have appropriate external supervision arrangements in place.

What we offer

This is an opportunity to join an established service which takes a flexible approach to counselling, recognising that different things work for different clients at different times. You will have considerable autonomy in your work while being part of a wider community hub providing practical, social and emotional support.

Hours: Up to 4 hours per week, usually Wednesday, on a 12 month rolling contract.

Rate: £35 per hour

Expenses: Travel costs paid

Location: Callander

Contract: Sessional

We are looking for a compassionate and skilled Project Worker to help women+ build connections, access support and achieve their goals. You will play a key role in delivering community-based opportunities, facilitating learning and providing one-to-one support to women+ experiencing challenges including addiction, trauma and social exclusion.

The post will involve the delivery of our weekly Drop In. This will include collaboration with the community and engagement with key services alongside the weekly delivery.

The post-holder will coordinate our Community Learning programme, which includes two sessions per season (one daytime, one evening) focussed on topics of interest to women+. Past workshops have included: gender equality, menopause, contraception and inclusion. Lastly, the postholder will work with women+ offering listening, signposting and referrals through one-to-one sessions. This will include

support for women+ in recovery from addiction or mental illness, experience of trauma or poverty, and those with experience of discrimination due to their identity (e.g. race, disability, gender identity).

For further information, please contact katy@kairoswomen.org or call 0141 3785078.

An exciting opportunity has become available to join our Support and Information Services team. We are looking for TWO motivated and confident individuals to join our established team in offering support via our Helpline to families across Scotland who are experiencing having a relative in prison.

Role Summary

Hours: 21 hours per week (0.6 FTE) and 14 hours per week (0.4 FTE)

Contract: Funded through the Scottish Government Whole Family Support Fund through March 2027 in the first instance, with extension through March 2029 to be confirmed with the Scottish Government Budget

Starting salary: Families Outside Scale Points 25-28 and updated annually subject to appraisal and where funds allow. Starting salary £26,327 pro rata (0.6 FTE = £15,797; 0.4 FTE = £10,531)

Probation period: 6 months

Staff Benefits

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role

Joining a welcoming and friendly team, you will be involved in providing support and offering information on our national Support & Information Service (Helpline) through a range of methods, primarily phone calls, email, and social media.

Our Helpline is an integral part of Families Outside and is the first stop for many families who are looking to utilise our services and access support. You will have the important job of communicating directly with families and those seeking information on the work we do.

You will also have the opportunity to be involved in developing resources for families, working alongside the Communications Manager on various projects.

About You

We are looking for people who can work as part of a team, are organised, have experience of using different communication channels, and have an interest in helping vulnerable or marginalised groups.

We are looking for individuals who:

• Have excellent communication skills
• Can work effectively within a team
• Can work independently and flexibly and enjoy a varied role
• Can demonstrate a strong understanding and commitment to our organisational mission and values

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.