Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised
project support. Your primary role will be Project Administrator supporting the Pension Wise service.
For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client
experience working closely with service users, network providers and project partners.
You may also provide some ad hoc support for the wider National Projects team, working closely with the department
leads to provide administrative support to ensure the effective running of the department.
This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver
specialised support services for people across Scotland. To be successful, you must have excellent attention to
detail and organisational skills, be proactive and conscientious, and able to work both independently, and as
part of a large team.
Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational
hours of the Pension Wise project.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice
network and to make an invaluable contribution to citizen’s lives.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things our employees
benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and
protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every
role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.
Workplace type: Hybrid working. You will be required to work a minimum of 1 day per week in the
office. This is a minimum, but you may opt to be office based up 5 days per week