We are looking for a Mentor Services Coordinator to help recruit and support our volunteer mentors in North
Ayrshire.
About the role:
Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about
mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth
interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process
as smooth as possible.
Key responsibilities:
- Providing excellent customer service to mentors, volunteers and partners using strong communication skills on the
telephone, in virtual meetings, by email and sometimes in person
- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor
journey
- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training
sessions and other mentor engagement activities.
About you:
- Customer service experience
- Experience of or strong interest in working or volunteering in the charity or third sectors
- People person with excellent communication and listening skills and empathy
- Well organised with great administrative skills and attention to detail
- Excellent desktop and database skills
About us:
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in
schools across the whole of Scotland as well as West London, Hertfordshire and Surrey. Our passionate team is
dedicated to helping the most vulnerable young people gain self-confidence, identify their skills and recognise
and fulfil their potential. Our vision is for all young people to experience equality of education outcomes,
career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their
confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and
experience a life-changing difference. You will be joining a friendly and supportive team who love what they do
and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Read the Job Description and Person Specification
Benefits include:
- 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday
- Life Assurance - 4 x salary,
- Living Pensions Employer