The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux
across Scotland, all operating as independent charities in their own right, which focus on providing support and
advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that
every citizen should have access to free, impartial and confidential advice that helps them make informed
decisions, whenever they need it and however, they choose to access it.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights,
and that the barriers to accessing those rights are effectively challenged.
In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership
conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the
Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information,
advice and support.
This role offers you the opportunity to work right at the heart of supporting Scotland's largest independent
advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an
advice, quality or learning background with an eye for improvement then this could be the role for you.
As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for
learning support and assessment of each Citizens Advice Bureau’s compliance with these membership conditions.
This is an interesting, varied, challenging, and rewarding role.
Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of
topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and
maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working
with bureaux to help ensure consistency of approach to quality of advice and case checking across all Citizens
Advice Bureaux in Scotland.
For more information about the role, please refer to the Job Pack.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things our employees
benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with
a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other
benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.