Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Head of Service Delivery (Triage, Clinical & Support Line Operations) you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and long covid conditions to live life to the full again. Our Community Healthcare Support Service model forms a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition, long covid or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a transformative leader as the Head of Service Delivery (Triage, Clinical & Support Line Operations). In this pivotal role, the post holder will spearhead the operational execution of our clinical services across Scotland, shaping the future of clinical service provision for those we serve.

A critical mandate of this position will be to implement a unified single point of access to CHSS Services. This will ensure that routes into our service provision for partners, referrers and those with our conditions, is effective, meets their needs and will enhance the overall value of our offerings.

Collaboration is essential in this role, and the post holder will work closely with the Head of Service Delivery (Prevention & Community Service Operations) to co-lead the development and implementation of a whole system approach to supported self-management. This includes the strategic expansion and dissemination of our NLHL model throughout Scotland, encompassing all clinical services. The post holder will strive for best practice in the delivery of care/support of people living with our conditions and will hold responsibly and accountability for rigorous clinical governance and quality assurance of our services fulfilling our obligations to both partner contractual regulations and national legislation.

The role will strategically and operationally support a culture that inspires service excellence, innovation and underpins the principles of supported self management across all service provision, ensuring that our contributions to the broader health and social care systems are both impactful and demonstrably beneficial.

CHSS is seeking an exceptional leader with in-depth knowledge of the health and social care landscape, who comprehends the evolving needs of service delivery and supported self-management for both individuals and our partners. Applicants should possess a current NMC or HCPC professional registration and bring substantial managerial and leadership experience from within the health, social care, or third sector arenas.

A foundational objective of this role will be to lead the implementation of a streamlined single point of access for our services across Scotland. Therefore, prior experience with triage services, systems design, and service redesign will be a distinct advantage. This is an opportunity to make a profound impact on the lives of individuals living with our conditions and to elevate the standards of care provided by CHSS.

The line manager is happy to take enquiries if you have any questions prior to applying for the role. Please email joanne.graham@chss.org.uk if you wish to raise any questions.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

Mark Ruskell MSP is seeking a proactive leader to join his team on a fixed-term basis with a passion for community engagement and office management. In the role of Head of Office, you will be responsible for the daily operations of Mark’s office both in the constituency and at Parliament. The role will also involve driving regional engagement initiatives and fostering strong relationships with key stakeholders.

The successful candidate will provide essential support for Mark’s parliamentary duties and constituency work. By enhancing Mark’s regional presence, you will play a crucial role in supporting his constituents across the Mid Scotland and Fife region.

This is an exciting opportunity to contribute to the work of Mark Ruskell MSP in serving his constituents and shaping public policy.

Fixed term over 9 months (with the potential for extension to 12 months).

Responsibilities

• Acting in a supervisory capacity for the team and oversight of office management.
  • Managing office budget in line with Members Expenses Scheme, Allowances Office and People Services Team.
  • Managing constituency accounts, premises, and equipment.
  • Managing three members of staff and reviewing their performance.
  • Overseeing health and safety and staff wellbeing.
  • Overseeing diary management and incoming correspondence
  • Acting as a support to me as Party spokesperson for Environment and Transport.
  • Checking for any updates to compliance related legislation and communicating changes to colleagues.

• Leading on regional campaigns and communications, including traditional media output, digital/social media activity and local events.
  • Developing a regional engagement strategy and working with the rest of the team to deliver it.
  • Organising local visits, meetings, and other events, with or on behalf of Mark Ruskell.
  • Producing and circulating press releases on local issues.
  • Building working relationships with local and regional press.
  • Developing and maintaining stakeholder contacts across the region.
  • Managing Mark Ruskell MSPs social media accounts.

• Overseeing the office strategy and managing relevant research and engagement projects.
  • Leading on identifying and delivering project work to progress constituency and parliamentary issues.
  • Peer-reviewing validity and quality of work to ensure accuracy.
  • Delivering or commissioning relevant research projects to produce policy documents, briefings, draft speeches and similar material.
  • Ensuring all office research complies with data protection legislation and GDPR requirements

• Analysing, evaluating, and interpreting data and statistics to supports my activities in Parliament and in the constituency.
  • Keeping your knowledge of relevant policy areas and local issues up-to-date.
  • Obtaining and compiling relevant research documents from external bodies.
  • Monitoring relevant current affairs, local issues, and parliamentary business
  • Contributing to parliamentary activity such as motions, questions and debates

• Managing relationships with regional and policy-specific stakeholders to ensure I have access to accurate and contemporary data.
  • Collaborating with colleagues from different services areas across the Parliament.
  • Liaising with various external groups e.g. think-tanks, NGOs, other elected representatives.
  • Developing effective relationships with counterparts in other UK legislatures and wider research community.
  • Performing casework-related research and preparing responses where necessary.

About You

• Have experience of working in a leadership role in policy, campaigns, or communications.
• Have experience of managing staff with the ability to nurture and build effective teams in a high-pressure environment.
• Able to foster good working relationships with a wide variety of stakeholders and build networks.
• Have excellent communication skills with accurate attention to detail and the ability to work effectively with colleagues.
• Have the creative flair and expertise to develop, deliver and evaluate regional engagement and campaigns activities.
• Have excellent organisational skills, with the ability to multitask, problem solve, and work within tight timescales.
• Have experience of project management, and able to lead on areas of project work while developing new areas and methods of research.
• Have experience of managing budgets and be confident in managing budgets for staff resources and office provisions.
• Have analytical skills with the ability to identify and investigate trends while interpreting data.
• Have an interest in Scottish politics, knowledge of the Mid Scotland and Fife Region and be sympathetic to the aims and objectives of Mark in carrying out his parliamentary duties.

Do you want to join an organisation that has been named recently as a Top 100 company to work with by The Sunday Times?

Do you want to work in the beautiful town of Fort William - a relocation allowance of £8,000 is available.

If you would like to have an informal chat before applying please call Rhonda Wilson, Head of Admissions and Programmes in the Highlands, on 07715238337.

About Aberlour Sycamore Fort William

Aberlour provides a number of warm, loving homes for children where everyone learns, laughs, grows into their future and is treasured always. We have a strong ethos of values and a culture that enables us to Be Brave and to Keep the Promise of involving the children and young people as fully as possible in taking decisions that affect their lives.

Our home in Fort William is a Hybrid Model, we have a residential service for children and young people as well as a service we call Sustain Plus, which supports whole families by providing both emotional and practical support. We work with families and parents to secure a nurturing environment for children up to 18 years old. We also help parents/caregivers develop their ability to care for their children, provide practical parenting skills, and engage with their community. Our service provides flexible support of varying intensity and aims to encourage the development of family routines, resilience, and improved parental confidence.

We are looking to appoint a House Manager who will join our strong and thriving Residential/Sustain Plus community in Aberlour.

What we are looking for

We are looking for an enthusiastic individual with a passion for supporting vulnerable children and whole families to achieve the best possible outcomes in their lives. The successful candidate will have the drive, determination and cultural values to be able to lead their team to empower the children and young people to make the changes which will ultimately transform their lives.

We want someone who believes that all children and families are deserving of love and someone who will support the team to ensure that our children and families are able to live fulfilling lives.

You should have experience of working in and leading practice, preferably in a children’s house and with families. You must be visible to the team and children which will include working some evenings and weekends.

Ideally you will have knowledge about developmental trauma, how this impacts children’s early life experiences.

A comprehensive support package focussed on achieving excellence in practice is provided to all of our teams and the successful candidate will also receive clinical supervision, provided externally to support their professional practice development and well-being.

If you share our vision of Being Brave for every child, young person and families, and Keeping the Promise, and you have the skills and passion required to meet the challenges of this role we look forward to hearing from you.

You will be required to have or be willing to work towards the qualifications for being a manager in a residential childcare facility: a relevant professional qualification at SCQF level 9 or above plus a management qualification at SCQF level 8 or above.

What we offer

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers.