Avenue is dedicated to supporting families during challenging times. We provide a safe, supportive and nurturing environment where families can spend quality time together during Family Time sessions. Our aim is to strengthen family relationships and ensure the wellbeing of children.

We are looking for a compassionate and experienced Family Time Service Manager to lead and oversee our Family Time service. In this role, you will be responsible for managing day to day operations, ensuring the highest standard of service delivery, whilst supporting both families and colleagues.

The Family Time Service Manager will work in collaboration with external stakeholders to facilitate positive and safe family interactions, while also managing staff, maintaining service delivery, and ensuring that all processes comply with relevant guidelines and safeguarding protocols.

The Family Time Service Manager must be a highly organised, empathetic and pro-active individual with proven experience in a managerial role, and experience in childcare or family-facing role. The ideal individual will have excellent communication skills, a strong understanding of safeguarding and child protection, and the ability to manage both people and processes efficiently.

PVG: New applications or scheme record updates will be paid for by Avenue.

Do you want to front an amazing team and the delivery of services health and care services which make a difference to the lives of people across the North and North East of Scotland?

This could be the role for you. We have a fantastic opportunity for a people leader, ideally with regulated service experience, to join our Health and Care team as a Health Operations Manager.

What does a day in the life of Health Operations Manager look like?

• You will guide the local management team producing a range of health and care services.
• You will also be a key part of our national leadership team. Here you will drive growth and development of our services so we can meet reach more people with greater impact across Scotland. This should help us to increase our reach of care and support to vulnerable people. Thus, enhancing the reputation and influence of British Red Cross in this field.
• You will oversee and lead the day-to-day function of all aspects of the British Red Cross Health and Care Services. This will include leading, managing and developing a service delivery team of staff and volunteers. These services focus on supporting people to get home from hospital and on enabling them to live freely at home. Ultimately preventing admission or readmission and tackling social seclusion.
• You will be a key strategic point of engagement with local stakeholders (including commissioners). You will be responsible for meeting our contractual obligations, including quality, KPIs and financial performance. You will also work closely with our business development team to develop opportunities across Scotland.

To be a successful Health Operations Manager, you’ll need:

• Experience of successful operational management of health / social care-related services. Ensuring regulated activities meet the required standards.
• Experience of developing services with NHS or Local Government partners and achieving agreed outcomes.
• Public speaking and presentation skills. Influencing people and making an impact with your message.
• IT literate. Experience of using Microsoft email, word processing and spreadsheet packages.
• Demonstrable experience of managing staff, volunteers, and projects.
• An awareness of the needs of vulnerable people, with the ability to improve the services we provide for them.
• Budgeting and financial management experience.
• Organisational skills and the ability to manage a demanding workload.
• Able to work and travel extensively throughout the North East & East of Scotland on a regular basis as appropriate, and more widely in Scotland as required.

In return for your commitment and expertise, you’ll get:

• Holidays –You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme – We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you.
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work – The cycle to work scheme enables you to lease a bicycle.
• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.

The Community Fridge project was established in early 2020 to help to address food insecurity whilst addressing the issue of food waste through businesses donating food destined for landfill on a relatively small-scale basis, We then secured a new dedicated facility which has more than tripled our initial fridge & freezer equipment and shelving. Our fridge and larder continues to be a lifeline to so many as evidenced by the continuing increase in registrations and footfall. We currently have 990 members of our community fridge with on average 150 – 200 visits per week.

Brunch Club - delivered from our Community Fridge/Larder we offer a meal delivery service to those who may have limited capability to cook healthy nutritious meals for themselves.

The Community Fridge Food waste is a big issue. The average household throws away £470 worth of food every year while others live in food poverty. Most food waste is avoidable and could have been eaten had it been better managed.

The Community Fridge provides access for everyone to nutritious, surplus food at low costs. It helps people save money and reduce waste.

Job Role

This role will co-ordinate the operation of the Community Fridge to successfully cut food waste, build stronger bonds within the community and provide people with access to nutritious food.