The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We’re also the UK’s leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen.

We are currently seeking an Admin and Casework Assistant to support our Scotland Team, based in our Glasgow office. You will provide a consistently high level of support to the Scotland Office and Field team and professional front line support to FSB members, external stakeholders and the wider small business community.

What will you do?

The role is varied across four main workstreams: Frontline external support, internal support, events and membership.

The successful candidate will (but not limited to):

• Be the first point of contact / face of FSB to members and external stakeholders contacting the Scotland Team.

• Own, manage and resolve member queries, stakeholder enquiries and casework, including drafting responses; signposting to relevant member services; reporting to

the wider team on caseload, casework progress and current issues.

• Be responsible for the management of the Scotland Office, including meeting room and diary management.

• Facilitate, deliver and promote FSB online and face-to-face events, local and national, including third party expos and networking events in the FSB Scotland, Glasgow Office.

• Working with colleagues, develop and expand the member-facing event programme in the FSB Scotland, Glasgow Office.

• Oversee the administration of events, including planning with venues/speakers etc including post-event analysis and attendance monitoring.

• Working with the Comms and External Affairs Manager, generate sales leads for the sales team through 1-2-1 engagement across all communications channels including social media.

Who are we looking for?

• Experience of managing and delivering administration support and working in a customer supporting role.

• Good telephone manner with the ability to carry out customer service calls to a high standard.

• Confident in working in a role without close supervision and able in using own initiative as appropriate.

• Good all-round knowledge of managing and delivering administration support.

• Good knowledge of IT applications including Microsoft Teams, Word, Excel, Outlook, databases and social media platforms.

• Excellent verbal and written communications skills and strong relationship building and interpersonal skills.

• Ability to plan, organise and prioritise workload to meet deadlines and the ability to enable the smooth coordination of activities.

Essential Qualifications

• GCSE Grade 4 or equivalent in English Language

FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important, so our working hours don’t include weekend or evening work. We provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work.

In addition to a fulfilling career with FSB, you’ll also benefit from:

• 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot*

• Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership

• Health cash plan* (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)

• Critical illness and income protection insurance*

• Enhanced Maternity and Paternity Pay

• Access to an employee assistance programme and mental health first aiders

• Group Personal Pension (GPP)

*Applicable on completion of probationary period and subject to terms

How to apply

All applications to be received by 15 September 2024. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants are unsuccessful.

To apply for this role please email your CV and covering letter detailing how you meet the essential criteria to HR.Recruitment@fsb.org.uk.

Additional information

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department at hr.recruitment@fsb.org.uk.