Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

Ochil View Housing Association Ltd. is an ambitious social landlord committed to providing good quality affordable housing and high standards of customer service to over 1450 households in Clackmannanshire and West Fife.

We wish to recruit to our new Customer Services Team suitably qualified, skilled, and enthusiastic individuals for the following post: Customer Service Assistant

The Customer Services Team Assistant will report directly to the Tenant Engagement & Communication Officer for all matters associated with frontline customer services.

To be first point of contact for all customer enquiries to the Association.

To assist all Departments of the Association with the delivery of an effective administration service.

To contribute to achieving the targets and performance measures set for the Association in relation to Customer Service and the post.

For further information on these posts, particulars are also available for download below:

If you wish to speak to someone: Tel. 01259 722899

(No CV’s or Recruitment Agency referrals)

Are you passionate about working with people in a person-centred way? Do you want to work in a small team making a big difference in young people’s lives?

If so, then our Key Worker role may be the one for you.

About Our City Community

Cyrenians City Community provides accommodation for up to 7 young people who will have experienced a tough reality, potentially as a consequence of family breakdown, homelessness, drug or alcohol issues, or poor mental health. The Community provides a safe and stable environment for young people to live, learn and develop together. Our unique approach to supported accommodation helps young people to develop their skills and build supportive relationships.

About the role

The post holder will work as part of a small team to ensure the Community is a homely, welcoming and safe space for all residents. The main responsibilities of the role are:

·Working alongside residents to develop their own support plans and future goals.

·Encouraging and supporting residents to be active in the day to day running of the community, including being part of all decision making.

·Providing support and supervision to our residential peer volunteers.

About You

We are looking for a flexible, well organised and passionate individual who is aware of the challenges young people face. You will also have:

·Experience of working with young people

·Strong communication and relationship building skills

·A commitment to providing the highest quality of care

How we’ll support you

You will have a supportive line manager who, alongside an experienced and knowledgeable team will provide full induction and training on all aspects of your role. You will be joining a staff team who is always striving to develop further. This means there will be great opportunities for you to both learn and develop, while sharing your existing skills and experiences with others.

You’ll also have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About us

At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.

You can find out more about our impact and our values online.

Independent Age is the national charity working towards ending financial hardship in later life.

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This new role is an integral part of the day-to-day delivery of our Advice and Support Service. The service is targeted at older people in or facing financial hardship, and provides information, advice and follow up support relating to a range of issues, including Welfare Benefits, Social Care and Housing.

As an Adviser (Scotland) you will be responsible for providing specialist support to older people, their families and carers through our advice service with their enquiries relating to housing and welfare benefits in Scotland as well as providing generalist level support on a range of issues through our duty service.

You should have in depth, specialist level knowledge of Housing or Welfare Benefits in Scotland as they relate to older people. Experience of working within a high-volume advice setting and advice supervision framework such as the AQS framework.

We plan to further develop our advice offer in Scotland to cover advice around charging for Social Care, so whilst not essential, knowledge of this area, or a desire to develop will be beneficial.

For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 21 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all. But if you need a different form of flexibility, we are always happy to talk flexible working.

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Agehere.

Lead Services That Make Care and Lives Better

At Wheatley Care, we believe everyone is entitled to live an independent, healthy and happy life, filled with opportunity. Our vision is to deliver care that feels personal and matters most to the people we work for. We listen, we learn and we deliver, ensuring the people we support remain at the heart of every decision we make. Our values of Excellence, Inclusion, Ambition and Trust underpin everything we do.

We're looking for an experienced and inspirational Health & Wellbeing Manager to lead our specialist Lanarkshire Self-Directed Support Services, supporting adults across the region to achieve positive outcomes and live the lives they choose.

This is an exciting opportunity for a values-driven leader to shape high-quality services that support people with diverse and often complex needs, while developing and inspiring teams to deliver outstanding person-centred support every day.

About Lanarkshire SDS

Lanarkshire SDS is a dynamic and growing service providing tailored support to adults throughout North and South Lanarkshire. Our teams work alongside individuals living in their own homes to help them maintain independence, improve their health and wellbeing, build community connections and achieve meaningful personal goals.

We're proud that our service has achieved a Grade 5 (Very Good) Care Inspectorate rating, reflecting our commitment to delivering high-quality, personalised support and positive outcomes for the people we work for.

The people we support may have:

• Mental health support needs
• Learning disabilities
• Autism and neurodivergence
• Physical disabilities
• Acquired brain injuries
• Alcohol or substance-related support needs
• Age-related frailty and cognitive decline

Every support package is unique, requiring creative, outcome-focused leadership and a commitment to delivering services that genuinely place people at the centre of decision-making.

The Role

As Health & Wellbeing Manager, you will provide operational and strategic leadership across Lanarkshire SDS, ensuring services remain innovative, responsive and compliant while promoting exceptional outcomes for the people we support.

You will play a key role in delivering Wheatley Care's ambition to provide personalised services, care to be proud of and better lives, helping people achieve independence, choice and control over their future.

You will:

• Lead and manage multidisciplinary teams across several Lanarkshire locations.
• Drive excellence in person-centred and outcome-focused support practices.
• Champion the principles of Self-Directed Support, choice and independence.
• Develop positive partnerships with health and social care professionals, local authorities, families and community organisations.
• Monitor quality, performance and compliance against Care Inspectorate standards.
• Support and develop Health & Wellbeing Leads and frontline colleagues.
• Take responsibility for service performance, staffing and budget management.
• Promote a culture of continuous improvement, innovation and learning.
• Use customer feedback, insight and lived experience to shape service improvement and enhance outcomes.
• Ensure individuals are supported to maximise opportunities within their local communities and develop meaningful connections.
• Lead services through growth, transformation and positive change.
• Foster an inclusive environment where dignity, respect and safety are fundamental to the support we provide.

What We're Looking For

We're seeking a proven leader who combines professional expertise with compassion, resilience and a genuine commitment to improving lives.

You will bring:

• Substantial management experience within social care, health and wellbeing services.
• Strong knowledge of Self-Directed Support principles and legislation.
• Experience supporting people with complex needs in community-based services.
• A track record of delivering high-performing, person-centred services.
• Excellent leadership and people management skills.
• Knowledge of regulatory requirements and quality assurance frameworks.
• Experience managing budgets and service performance indicators.
• The ability to influence, inspire and develop successful teams.
• Strong partnership working skills and experience of building effective stakeholder relationships.
• A relevant qualification in Health & Social Care, Leadership and Management or equivalent.

Why Wheatley Care?

At Wheatley Care, we recognise that outstanding care begins with outstanding people. That's why we're investing in our colleagues through leadership development, workforce planning, learning opportunities and a values-driven culture where people are empowered to make a difference.

In return, you'll have the opportunity to:

• Lead a highly regarded service with a Grade 5 (Very Good) Care Inspectorate rating.
• Influence the future direction of Self-Directed Support services across Lanarkshire.
• Develop and mentor future leaders.
• Work within a supportive and ambitious organisation committed to innovation and continuous improvement.
• Help shape services that are personalised, responsive and built around what matters most to the people we work for.
• Make a meaningful difference to people's lives every single day.
• Join an organisation at an exciting point in its journey as an independent, sector-leading care provider.

If you're a passionate leader who believes in empowering people to live independently, build meaningful lives and achieve their personal outcomes, we'd love to hear from you.

Join Wheatley Care and help us deliver care to be proud of, personalised services and better lives for people across Lanarkshire.

For an informal discussion about the role, please contact:

Kelly Lavery

Director of Operations - SDS

07584 798 875

Kelly.Lavery@wheatley-care.com

Cairn is seeking an experienced Maintenance Officer to deliver an effective service within the Maintenance Team, providing excellent customer service through face-to-face interactions, telephone calls and written communications.

Key Responsibilities:

• Support and assist the Maintenance Manager with the delivery of the repairs contracts and ensure repairs are completed on time and meet a high standard.
• Monitor and supervise specialist contractors undertaking non-standard repairs and ensure safety, certification, quality and completion of all works before final invoices are payable and in line with agreed costs and our designated budgets.
• Provide delivery of void repairs process.
• Supervision, task allocation, quality control and any other duties requested by Maintenance manager in regard to our Estate caretaker service.
• Provide advice, guidance and permission in line with relevant policies and procedures such as alterations or rechargeable repairs to ensure a consistent service is provided.
• Deliver partnership working across the organisation to improve performance and ensure collaborative work and a consistency of service.
• Responsible for the delivery of insurance works
• Deliver effective customer service, to ensure we meet our agreed Key Performance Indicators, Service Level Agreements and in line with legislative requirements.
• Perform effective data management to enable accurate reporting and monitoring on our repairs budget and rechargeable and recoverable costs are claimed through third party sources, such as Scottish Government for medical adaptations or insurable works.

Requirements – What We’re Looking For:

• Educated to HND level or other relevant professional qualifications or substantial experience in property and asset management systems. Experience in property and asset management systems to ensure the upkeep of stock condition data.
• Awareness and understanding of Awaabs Law within The Investigation and Commencement of Repair (Scotland) Regulations 2026.
• An understanding of or able to reference the following: COSHH, IOSH, CDM2015, Gas Safe level 2, Electrical safety awareness, Fire safety awareness, Legionella control, Asbestos Control.
• We are seeking someone who has Project management experience and understanding
• Ability to work under pressure, co-ordinate a varied and complex workload in a busy office environment.
• Clerk of Work experience would be desirable.
• Full UK Drivers Licence with access to a vehicle.
• A Basic Disclosure is required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

West of Scotland Housing Association are working in partnership with Yorkhill Housing Association on an exciting project on tenancy sustainability

Funded through the Upstream Homelessness Prevention Fund. The £1 million Scottish Government fund, administered by SFHA and Homeless Network Scotland (HNS), builds on the learning and impact generated through the first phase of the Upstream Homelessness Prevention Fund and will support tenancy sustainment and homelessness prevention activity across the Glasgow local authority You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.

We are looking for a new tenancy Sustainment Officer fixed term until August 2027, who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Housing & Community Teams

At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4,300 homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.

Our values—respect, inclusive, integrity, improvement and support—guide everything we do.

We’re also proud of our people:

• 84% of staff say WSHA is a great place to work
• 40 days annual leave, plus hybrid flexibility
• Investors in People Gold accreditation, reflecting our dedication to wellbeing
• Free access to a comprehensive Employee Support Service
• Healthcare plan for you and your family
• Cycle to work scheme and secure bike storage
• Free flu jags and annual health checks

About the Role

Reporting to our Housing Team Leader, you will be responsible for delivering a holistic, comprehensive, asset based, tenancy sustainment service to those at risk of homelessness or those who have previously been homeless with the aim of preventing a cycle of homelessness within our communities. You will take an assessment and case management approach, ensuring that all relevant issues identified by tenants are addressed to reduce the risk of homelessness

You will play a key role in:

• Supporting vulnerable tenants experiencing issues such as mental health challenges, financial problems or social isolation to identify the support they need to sustain their tenancy and prevent homelessness
• Working with other teams within the Association to ensure efficient service delivery and identify vulnerable tenants in need of support
• Managing and Monitoring referrals and agree actions with the Tenancy Sustainment Assistant
• Assessing tenant needs, complete risk assessments and action plans, and maintain accurate records of the support and assistance provided
• Managing and review referrals to statutory agencies as appropriate such as Safeguarding, Occupational Therapy, Health and Social Work

About You

• Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders
• Experience of assessing tenants needs and supporting them to manage their tenancy effectively
• Experience of working with a range of external partners and agencies to deliver excellent housing services
• A methodical and flexible approach to organising and prioritising a varied workload

Inclusive Employer

We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.

About CHAI

CHAI is a leading community advice organisation dedicated to reducing poverty, preventing homelessness and improving the wellbeing of individuals and families across Edinburgh.

We believe that no one in our communities should endure hardship. Our Financial Wellbeing Team provides high-quality welfare rights, debt and housing advice to some of the city's most vulnerable people through a range of community-based services.

We are looking for an experienced, motivated and inspirational Service Manager to lead our Financial Wellbeing Team and help shape the future of our services.

About the Role

This is an exciting opportunity to join CHAI's Senior Management Team at a time of continued growth and development.

As Service Manager for our Financial Wellbeing Team, you will lead a dedicated team of advisers delivering life-changing welfare rights, debt and housing advice to individuals and families across Edinburgh. You will be responsible for ensuring the highest standards of service delivery, supporting and developing staff, maintaining strong relationships with commissioners and partners, and driving continuous improvement across the service.

This is a varied and rewarding leadership role that combines operational management with strategic development. You will play a key role in shaping and expanding our services, identifying new opportunities, supporting funding initiatives and helping to ensure CHAI continues to meet the changing needs of our communities.

We are looking for someone who is passionate about tackling poverty and inequality, who inspires others to achieve their best, and who is committed to delivering excellent advice services that empower people to improve their lives.

If you are an experienced manager with a collaborative leadership style, excellent organisational skills and a commitment to social justice, we would love to hear from you.

Job Purpose

As a member of CHAI's Senior Management Team, you will provide leadership and operational management to a team of advisers delivering welfare rights, debt and housing advice in accordance with the Scottish National Standards for Information and Advice Providers.

You will ensure services are delivered to the highest professional standards, contractual targets are achieved, and staff are supported to deliver outstanding outcomes for clients.

Our advisers work across a variety of locations including GP surgeries, Mental Health and Recovery Hubs, community venues and CHAI offices.

This is an exciting opportunity to make a genuine difference to the lives of individuals and families experiencing financial hardship.