Bellshill and District Citizens Advice Bureau is a trusted and well-respected organisation providing a free, confidential, independent and impartial service for community residents on a wide range of issues . It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

The Senior Welfare Officer will be responsible for the provision of outreach services at various locations across Bellshill and District and for improving access to benefit entitlements, maximising income and accessing services promoting social inclusion. For full details of the post please see the Job Description.

Bellshill & District Citizens Advice Bureau is a trusted and well-respected organisation providing a free, confidential, independent and impartial service for community residents on a wide range of issues . It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

This new role will provide vital support to Bellshill & District CAB by delivering business development activities to ensure a sustainable future for the CAB as the preferred advice provider in Bellshill and District. This includes, but is not limited to, being the driving force behind generating new funding agreements, while maintaining the investment loyalty of present funders.

For further information about the role, please see the job description.

The Citizens Advice network is set to deliver a comprehensive Help to Claim (HTC). From April 2022 Stirling District Citizens Advice Bureau Ltd will deliver the HTC, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment, via a digital-only service.

An HTC Multi-channel Coordinator (Universal Credit) will oversee the implementation and ongoing delivery of the Service through HTC advisers; and is managed by the Lead Bureau in an established geographical consortium. The Multi-channel Coordinator role involves management of the consortium/region adviser rota and performance, adviser supervision, and local stakeholder engagement and service promotion. The Multi-channel Coordinator must be fully HTC adviser trained in order to provide cover and rota support when required, as well as to provide exceptional up-to-date advice support to advisers.

This is an exciting opportunity to manage the work and people of our social policy team, who lead our influencing and advocacy work on; social security, housing and energy.

Working closely with our Head of Social Justice, at the heart of Scotland’s largest independent advice and advocacy network, this role will focus on building culture, developing people and delivering a strategic work plan, alongside putting into practice policy and influencing skills to deliver outcomes that improve the lives of people across Scotland.

This role offers you the opportunity to use your passion and insight into pursing social justice, alongside your expertise in the coordination and delivery projects that enable team members to flourish.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.