We are seeking an individual with strong administration skills to join our team in the role of Operations Coordinator and support our mission to end homelessness. This role will support the administrative and operational functions within our offices in Edinburgh and Glasgow, together with our coffee shops and Village, whilst being the first point of contact for inbound enquiries.

We are looking for a well organised individual, with good problem-solving skills and a can-do attitude to become part of our friendly team and are keen to learn and develop.

What you’ll be doing:

• Ensuring our offices in Edinburgh and Glasgow are fit for purpose, providing an environment that is welcoming to both staff and external visitors.
• Managing and responding to inbound email and telephone enquiries.
• Manging shop related customer orders, inbound enquiries and invoicing.
• Supporting elements of finance administration, especially during holiday periods.
• Booking travel, accommodation, training courses and supporting colleagues with other business-related purchases.
• Maintaining the health and safety maintenance tracker and supporting colleagues with actions and maintenance required in each of our operational units and at our Village.
• Arranging meetings and taking minutes if required.
• Supporting with data protection compliance and updating records and policies.
• Supporting the Finance & Risk Director in ensuring our IT systems are safe and secure, in conjunction with our external IT support.
• Compliance with legislation and adherence to best practice.
• Supporting the Senior Leadership Team with other administrative and operational matters as reasonably required.

Why join us?

• Impact: your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.
• Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.
• Growth: opportunities to work on exciting projects and learn, grow, and shine in a role that’s as rewarding as it is challenging.
• Perks: competitive salary, flexible working hours, and benefits including:
  • 32 days paid annual leave (pro-rata)
  • Staff discount at Social Bite Coffee Shops
  • Reward Hub (discounted gym, restaurants, shop partnerships)
  • Enhanced sick pay
  • Cycle to work scheme
  • Employee Assistance Programme
  • Reflective Practice
  • Values Superstars rewards

Your mission (if you choose to accept it): join our small but mighty team in a key role as Creative Writing Workshop Facilitator!

Part time, Edinburgh based, you’ll manage our creative writing workshops and interdisciplinary activities. Your dynamism and creativity will increase our impact in the classroom and your communication skills will positively change the lives of all involved.

You also get to wear a cape! A true superhero!

The Super Power Agency (SPA) is a non-profit organisation that seeks to improve the lives and literacy rates of young people from some of Scotland’s most under-resourced areas. Through creative writing workshops, interdisciplinary activities, and individual mentoring, we work with young people aged 8–18 in schools and community organisations. Our creative writing programmes culminate in the publication of a book of the young people’s writing which is shared with their school, families and community.

Our programmes are free to all young people and serviced predominately by volunteers drawn from the communities we work in and serve.

The work of the SPA is based on that of 826 National (826national.org), an educational charity started in San Francisco, California in 2002. The programmes run by 826 National have now been replicated in 9 US cities as well as internationally in London, Dublin, Sydney, Melbourne, Paris, Buenos Aires and Milan. The SPA is proud to be part of this international network that supports the confidence and creativity of young people across the world.

Writing Facilitator Role Description

It is an exciting time to join the Super Power Agency as we work towards our goal to expand across Scotland and serve 3,000 young people each year by 2026. The Writing Facilitator would work closely with the wider SPA team, including our volunteers, as well as teachers, schools and other partners across Scotland. Reporting directly to the Programme Manager, the Writing Facilitator will deliver the in-school element of our writing workshops and programmes.

Our school and community programmes run for 8 or 10 weeks, with school groups participating in one workshop per week. The Writing Facilitator will deliver a suite of different workshops across Tuesday, Wednesday and Thursday. These sessions vary from creative writing, poetry, and playwriting. The hours will be primarily during the week and during school hours. The Writing Facilitator will also work closely with our SPA volunteers, who support the young people during the in-school workshops.

As well as leading on the delivery of the workshops, the Writing Facilitator will have the opportunity to work with the Programme Manager and wider SPA team to review and shape workshop content. They will also assist the SPA team with final publication of the young people’s work if necessary.

The Writing Facilitator will maintain organisational policies and procedures throughout and promote the organisation and its programmatic accomplishments.

The part time role is to be carried out across Tuesday, Wednesday and Thursday between our core hours of 9:30am and 3pm. Workshop delivery is across primary and secondary schools throughout Edinburgh.

A full Job Description and Person Specification is available for download below.