The Citadel has a long history of strong relationships with families in the Leith community.

This includes our Families Project, which provides a range of services to parents/carers of children attending the Citadel, including a weekly Parents Drop In and regular Family Days. In the past six years, the Scottish Government’s Pupil Equity Fund has enabled us to extend our positive relationships with families into local primary schools.

The post holder will be based two days per week in Leith Primary School, where they will provide a range of services for parents/carers, including 1:1 support, themed workshops or groups and family learning. They will be based one and a half days per week at the Citadel, where they will work alongside Families Project colleagues, including co-facilitating the Parents Drop In.

This post has been continuously funded through the Pupil Equity Fund since 2018 and the renewal of funding for the next school year is generally confirmed in April.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information, they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland is responsible for developing, implementing, and managing a series of projects which enable and support various national specialist services to be delivered with our network of 59 Citizens Advice Bureaux. The Lead Project Support Manager will have direct responsibility and accountability for the Project Management Office (PMO) and for ensuring effective service delivery and compliance across the portfolio of these projects.

Working alongside the Lead Project Delivery Manager your role includes managing a PMO team of Project Officers and coordinating their resource across projects within a matrix environment. You will also be responsible for coordinating support from other internal departments across the organisation to ensure consistency of delivery and meeting contractual obligations. Acting as a key departmental representative with our Network of Citizens Advice Bureaux, you’ll be responsible for liaising with Bureaux Chief Executives and Managers across Scotland along with other key stakeholders.

The PMO coordinates management information, data, and analysis requirements against governance, project controls and reporting needs, including programme level risk, change and performance management. You will be responsible for developing and co-designing new and innovative PMO tools and resources to meet future service needs and support for our systems, processes and procedures. Your aim should be to ensure our department delivers consistently and effectively, whilst proactively forecasting and anticipating future needs. This will be underpinned through maintaining the PMO’s focus on continuous improvement and a quality-of-service cycle of review and assessment.

This is an exciting time to join us where you can make a difference. Working within one of the largest directorates at CAS you will be collaborating with fellow managers and leading a dynamic and agile team at the forefront of a wide range of advice service delivery. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times. As a line manager you are responsible for the PMO team and will be required to identify and manage the resources required, forecast and plan the work to realise the expected benefits as well as manage the project teams’ dependencies, workloads, and schedules.

We are flexible about your professional background and open minded about your career to date. You will need to be able to lead a Project Management Office function and engage with multiple stakeholders both internally and externally. You will be a compassionate manager with the ability to understand the challenges and opportunities that working within a membership organisation brings. You may well have experience of working in a charity, housing association or the broader public sector, though applicants from all sectors are welcome. You will have to be able to demonstrate the desire to put the people who matter most, our clients, at the heart of every decision.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance, and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Express Group Fife is an established mental health charity with a network of social groups throughout Fife. The aim of the groups is to promote positive mental wellbeing by providing a safe place for sharing experiences and peer support. This aim is as relevant today as it was in 1977, when Express Group Fife started to operate, and the number of people living in the community with mental health problems is as large as ever.

We are looking to recruit a Group Co-ordinator to cover groups in St Andrews, Methil, Tayport and Cupar.

There are 4 elements to the service:

• Working with groups of people around a shared activity
• Providing a basic healthy lunch
• Supporting service users in the development of individual support/recovery plans
• Mental health promotion and community development work.

Job purpose:

• To support the team in working effectively with individuals by supporting service users in a group setting and assisting in the management of individuals.
• To co-ordinate and manage day support groups; in consultation with the Manager and caseworker, be responsible for the management of groups.
• To co-ordinate, manage, monitor and review the development of the groups in order to make them interesting and relevant to the people who attend.
• To provide emotional and practical support to service users with high support needs.
• To enable provision of a basic healthy lunch.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.

Together we can end domestic abuse. Forever. For everyone.

Role summary

SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.

As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.

This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.

Benefits

• 34 days holiday inc public holidays
• Flexible working eg compressed hours
• Cycle to work scheme
• Eye Care Vouchers
• Pension scheme with 4% employer contribution
• Childcare Vouchers
• Employee Assistance Programme
• Clinical Supervision
• Holiday Purchase Scheme to buy up to an additional 5 days
• Enhanced Family leave Policies
• Enhanced Sick pay
• Professional Development Fund
• Individual learning budget
• Restorative Practice Training
• Time Off In Lieu