The Citizens Advice network is set to deliver a comprehensive Help to Claim (HTC). From April 2022 Stirling District Citizens Advice Bureau Ltd will deliver the HTC, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment, via a digital-only service.

An HTC Multi-channel Coordinator (Universal Credit) will oversee the implementation and ongoing delivery of the Service through HTC advisers; and is managed by the Lead Bureau in an established geographical consortium. The Multi-channel Coordinator role involves management of the consortium/region adviser rota and performance, adviser supervision, and local stakeholder engagement and service promotion. The Multi-channel Coordinator must be fully HTC adviser trained in order to provide cover and rota support when required, as well as to provide exceptional up-to-date advice support to advisers.

Do you want to help a local charity support our local community. We are looking for new Trustee Board Members to join us. We’re looking for individuals who share our passion and values, who will support us to deliver our mission to empower and support citizens throughout Perth and Kinross in areas such as debt, benefits, employment, consumer rights, and to create a more equal and inclusive society.

The Board’s role is to provide overall governance for the Bureau, to set strategic direction, and to ensure that as an organisation we are providing the services required to support the community. We are looking for individuals who want to share their knowledge and experience, to work collaboratively with other trustees and our CEO to ensure Perth Citizens Advice Bureau continues to thrive in responding to the needs of our community.

If you don’t think you meet the ‘traditional’ profile of a charity trustee which may have put you off applying in the past then we want to hear from you! We want our board to reflect the communities we serve and would welcome applications from diverse backgrounds.

Our trustees are asked to attend a board meeting once every two months and to join at least one sub-committee; Finance, Governance or People. The time commitment is between four and six hours a month including meeting preparation.

Bellshill & District Citizens Advice Bureau is a trusted and well-respected organisation providing a free, confidential, independent and impartial service for community residents on a wide range of issues . It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

This new role will provide vital support to Bellshill & District CAB by delivering business development activities to ensure a sustainable future for the CAB as the preferred advice provider in Bellshill and District. This includes, but is not limited to, being the driving force behind generating new funding agreements, while maintaining the investment loyalty of present funders.

For further information about the role, please see the job description.

Bellshill and District Citizens Advice Bureau is a trusted and well-respected organisation providing a free, confidential, independent and impartial service for community residents on a wide range of issues . It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

The Senior Welfare Officer will be responsible for the provision of outreach services at various locations across Bellshill and District and for improving access to benefit entitlements, maximising income and accessing services promoting social inclusion. For full details of the post please see the Job Description.