Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

• Salary Range: £29,086 - £32,324 (Grade 5)
• 8 Weeks Annual Leave Including Public Holidays
• Hybrid and Flexible Working Environment
• Learning and Development Culture
• Family Friendly Policies
• Teambuilding Sessions
• Lunch and Learns
• Health and Wellbeing Initiatives
• Counselling Service
• Professional Membership Fees

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

• Customer and Community Focused: customer and community is the focus of all that we do
• Accountable: we take ownership and deliver on our promises
• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
• Innovative: we challenge the status quo and provide an environment which enables creativity
• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here - ardenglen.co.uk/our-recruitment

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. In order to achieve this, we are recruiting for the role of Financial Inclusion & Digital Worker that will be embedded into the Castlemilk Pantry Plus Project, which sits within a longer-term strategic initiative “The Castlemilk Pantry”, which is the responsibility of our Community Investment Team.

In this role you will need experience of delivering effective and efficient Welfare Benefits, Money, Energy and Digital Advice. You will work with our Financial Inclusion Officer to deliver positive outcomes for our Pantry customers, tenants and the wider community.

Your responsibilities will include:

• Welfare Rights; Money; Energy & Digital Advice: To provide customers with advice, support and advocacy on all welfare benefit related matters. Carry out thorough benefit checks to ensure income is fully maximised & assist to make benefit applications as necessary. Assist customers to challenge benefit decisions as appropriate and follow through to appeal stage if necessary.
• Customer Service: provide an excellent, consistent level of service to all customers, listen empathetically to people and identify potential barriers to services.
• Performance: Assist the Community Investment Manager & Director of Customer Services to continually review & develop the advice service. Provide regular reports / statistical information as required.

The full job description and person specification for the post can be found within our recruitment pack here – Vacancies (ardenglen.co.uk)

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

• Continuous improvement of best value and quality service provision
• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
• Commitment to the core values of Ardenglen Housing Association

We are looking for an experienced individual to fill an exciting role within our North Maintenance & Homeworks Team.

Cairn Housing Group require a Repairs Administrator to provide efficient and effective Customer Care and Administration Support to Cairn Housing Groups North repairs, maintenance and void services. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction. Key duties and responsibilities include delivering an effective day to day service within the (team) to provide excellent customer service, understanding customers to diagnose what repairs are required and assisting on the maintenance of Partnership working across the Group to ensure collaborative working and consistency of Service.

The successful applicant should hold a recognised Administration/Repairs qualification or 2 years’ experience working in an admin role with experience of repairs and maintenance and experience working within an office environment and part of a busy team.

A Basic Disclosure Scotland check is required for this post.

The Federation of Small Businesses (FSB) is the leading voice of 5.5 million small businesses and the self-employed across the UK. Since 1974, we've supported people to start, run and grow their own business. With market-leading benefits, local support, financial expertise, networking events and more, we provide our members with all the tools they need to succeed in business. We’re also the UK’s leading business campaigner, focused on delivering change on issues that matter most. With teams across the UK, we work with governments and decision-makers to make real change happen.

We are currently seeking an Admin and Casework Assistant to support our Scotland Team, based in our Glasgow office. You will provide a consistently high level of support to the Scotland Office and Field team and professional front line support to FSB members, external stakeholders and the wider small business community.

What will you do?

The role is varied across four main workstreams: Frontline external support, internal support, events and membership.

The successful candidate will (but not limited to):

• Be the first point of contact / face of FSB to members and external stakeholders contacting the Scotland Team.

• Own, manage and resolve member queries, stakeholder enquiries and casework, including drafting responses; signposting to relevant member services; reporting to

the wider team on caseload, casework progress and current issues.

• Be responsible for the management of the Scotland Office, including meeting room and diary management.

• Facilitate, deliver and promote FSB online and face-to-face events, local and national, including third party expos and networking events in the FSB Scotland, Glasgow Office.

• Working with colleagues, develop and expand the member-facing event programme in the FSB Scotland, Glasgow Office.

• Oversee the administration of events, including planning with venues/speakers etc including post-event analysis and attendance monitoring.

• Working with the Comms and External Affairs Manager, generate sales leads for the sales team through 1-2-1 engagement across all communications channels including social media.

Who are we looking for?

• Experience of managing and delivering administration support and working in a customer supporting role.

• Good telephone manner with the ability to carry out customer service calls to a high standard.

• Confident in working in a role without close supervision and able in using own initiative as appropriate.

• Good all-round knowledge of managing and delivering administration support.

• Good knowledge of IT applications including Microsoft Teams, Word, Excel, Outlook, databases and social media platforms.

• Excellent verbal and written communications skills and strong relationship building and interpersonal skills.

• Ability to plan, organise and prioritise workload to meet deadlines and the ability to enable the smooth coordination of activities.

Essential Qualifications

• GCSE Grade 4 or equivalent in English Language

FSB is dedicated to helping small businesses survive through these difficult times, and we value our staff enough to provide highly competitive rates of pay, benefits, and internationally recognised qualifications. We believe your work life balance is important, so our working hours don’t include weekend or evening work. We provide you with all the tools, skills and support to help our members every day, and help you develop your skills through teamwork and relationship building. We believe diversity is the key to success, and we encourage people from all walks of life and backgrounds to come and join us. Our inclusive environment allows all our employees to bring their whole selves to work.

In addition to a fulfilling career with FSB, you’ll also benefit from:

• 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot*

• Annual Flex Pot* to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership

• Health cash plan* (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)

• Critical illness and income protection insurance*

• Enhanced Maternity and Paternity Pay

• Access to an employee assistance programme and mental health first aiders

• Group Personal Pension (GPP)

*Applicable on completion of probationary period and subject to terms

Who are we and what do we do?

Early Years Scotland is Scotland’s leading national Third Sector specialist organisation that supports our youngest children from birth to 5 years of age.

Our fully qualified early years staff work directly with children and their families to deliver our unique Stay Play and Learn sessions in a variety of settings including nurseries, community halls, schools and prisons. We work increasingly in prisons, and areas where there are children and families who have the greatest need, and will benefit most from our services.

We have been established for over 50 years, and we are very proud of our long and ever-growing track record in supporting Scotland’s youngest children to have the very best start in life.

We are currently looking for an enthusiastic and capable Office Administrator to join our fabulous team based at our main office in Glasgow. You will have a wide experience of general office administration duties, be competent with Microsoft Office software and have an excellent telephone manner as you will be the main point of contact at the office. You will enjoy providing a high standard of support to colleagues including - reception duties, photocopying, filing, purchasing and a wide variety of other administrative tasks.

Please apply if you are:

• helpful, enthusiastic, adaptable and self-motivated with a ‘can do’ approach
• an excellent communicator
• keen to grasp new challenges and opportunities
• willing to learn, develop and improve your expertise, skills and knowledge
• adept at multi-tasking with high standards and an eye for detail
• competent in MS Office, electronic filing and e-mail
• comfortable working as a team player as well as under your own initiative

An absolute necessity for this post is an excellent level of competence, confidence and accuracy in written and verbal communication. We will assess your suitability through your application form and at interview.