The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

This role offers you the opportunity to work right at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an advice, quality or learning background with an eye for improvement then this could be the role for you.

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for learning support and assessment of each Citizens Advice Bureau’s compliance with these membership conditions. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux to help ensure consistency of approach to quality of advice and case checking across all Citizens Advice Bureaux in Scotland.

For more information about the role, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

At CHSS our full-time hours are 32.5 per week so at c. £31,000 the salary equates to £35,769 an equivalent 37.5-hour week post.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Project Manager you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. Our Hospital to Home services form a nationwide network of local support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.

This is an exciting opportunity to join a quickly growing team of project managers and senior project support officers. This role will be central in many of the internal developments and external projects we have ongoing. This is an opportunity to work across all departments in an organization, ranging from developing new services for people with our conditions to supporting fundraising projects. This role will be to hold a portfolio of projects alongside line management duties.

Candidates do not need to have medical knowledge as training is provided on our health conditions. We are looking for someone with a positive attitude towards people with disabilities and long-term conditions as well as an understanding of the challenges faced by people with chest, heart and stroke conditions.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This is an exciting post to develop Lead Scotland Befriending Services to take forward our strategic ambition.

The successful applicant will:

1. Work with the management team to extend our local projects and explore wider coverage of services.
2. Lead the development of:
   1. High-quality befriending opportunities, with links to our Learning Service.
   2. Online volunteer training resources/programmes.
3. Enable more disabled people and carers to engage with befriending services which lead to a range of positive outcomes, including positive transition into learning services where appropriate.
4. Manage befriending projects, contracts, and partnerships.
5. Home-based in Fife to ensure close contact with our existing Befriending Services.

This post will suit someone who is passionate about the power of befriending services to reduce loneliness and isolation, and who has a track record of successfully managing people and projects.

You will need very good digital skills and excellent communication skills to balance a busy workload, supporting our strategic growth agenda and creating the conditions for staff and volunteers to flourish.

This post is home-based, with remote working generally focused on administrative aspects as there will be a significant element of leading the service through in-person partnership networking and team support/development. A satisfactory PVG will be required. Lead Scotland has a Recruiting People with Convictions Policy.

Lead has Disability Confident status, and we encourage applications from disabled people. All disabled people meeting the minimum requirements will get a guaranteed interview. Information about our commitment to recruit disabled people is available on our website. If you would like to be considered under this scheme, please indicate this on your covering letter. This will in no way disadvantage you in the recruitment process. All job application information can be made in alternative formats on request including braille, large print and audio and people can make applications in alternative formats. Recruitment paperwork is kept for 6 months before it is destroyed. Please complete our anonymous equal opportunities form to help us ensure we are attracting a broad range of candidates.

We seek a part-time Befriending Coordinator to market and deliver our well-established befriending service in the Fife area to adults and older people who are socially isolated, lonely or disconnected because of disability, ill health or other circumstances.

This post requires you to have your administrative home-base in Fife and involves regular travel across Fife to homes and communities.

It involves regulated work for which a satisfactory PVG will be required. Lead Scotland has a Recruiting People with Convictions Policy.

About you:

Are you passionate about the transformative power of befriending to overcome social isolation and loneliness? Are you confident in communicating one to one and have a flexible and creative approach to befriending?

Would you enjoy being an active part of the vibrant, inclusive, and supportive Lead Scotland team?

Do you have great organisational skills, previous experience of supporting disabled adults experiencing a range of barriers, and of designing and delivering befriending activities?

You must enjoy working with both young people and adults, be enthusiastic, and be committed to a person-centred experience for befriendees. Experience of recruiting and training volunteers is a key part of this role.