Are you looking for a new and fulfilling opportunity? We are looking for a passionate Assistant Operations Manager with the desire to provide a high quality, customer focused service within the Home Energy Scotland advice centre in South East Scotland. The service is at the forefront of tackling climate change and fuel poverty, delivering advice on energy efficiency, renewable technology and transport.

You will be an experienced people manager and trainer with a motivational coaching style that will inspire advisors and specialists across the whole team to perform to their full potential. You will have the ability to adapt your approach from 121 support to rolling out training to a diverse staff group delivering a range of services. You will drive delivery of excellent customer service, providing effective and high quality training to support the delivery of advice to a high volume of customers through an award winning multi-channel advice centre.

You will ideally have experience of leading the operational delivery of a digital contact centre with advisors providing excellent customer service via email, live chat and social media platforms. You will have the ability to work across multiple programmes and projects concurrently ensuring attention to detail is providing equally across all tasks.

You will work closely with the Operations Manager ensuring effective and efficient processes and systems are in place to support the whole centre to deliver on challenging targets and timings to a high standard. You will have experience of business reporting, CRM systems and the ability to communicate performance clearly across the team with a focus on continuous improvement.

We will provide you with a tailored training package including SQA-accredited courses in the services provided by Home Energy Scotland, City and Guilds in Energy Awareness and leadership and management training as part of your personal development.

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Are you great at building networks and promoting services? Do you have an eye for a great collaboration project?

The Home Energy Scotland team in South East Scotland is hiring a Senior Partnership Officer to lead a small team in a diverse range of partnerships from local authorities, advice services and specialist charities. We work with over 100 organisations to make our service accessible and to maximise the support available for people across South East Scotland. The team work across six local authorities with a range of housing, energy, and demographics. A practical understanding of these and the causes of fuel poverty are desirable.

Our partnership team is key to reaching those most in need of our advice with a particular focus on supporting low income families; working in the health sector; and providing access to ethnic minority households. If you have experience in these sectors, we would love to speak to you.

This role is undertaken as a job share and offered on a part-time basis - we are open to discussing how you would see this working for you.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 16 years, and currently manages advice centres in South East Scotland and the Highlands and Islands.

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.

Friends of the Earth Scotland is seeking an organised and effective fundraiser able to increase the current level of grants and donations to the organisation. A member of the Finance and Operations Team, they will work closely with the Head of Finance and Operations and the Campaigns Team to identify best ways of attracting funders to projects and campaigns.

The Fundraising Manager will also work closely with the Operations and Communications Teams to develop a membership strategy and implement a plan that can maximise donations from medium and major donors in particular, while also promoting legacies.

Reporting to: Head of Finance and Operations

Please download the role’s pack to find a list of detailed responsibilities as well as a person specification outlining the attributes, knowledge and experience we are looking for in candidates for this role.

We would encourage you to think broadly about how you might evidence these skills and experience in your application.

If you’re excited about working for us and have most of the skills and experience we’re looking for, please go ahead and apply.

Changeworks is looking for a Customer Service Manager for our EcoCosi retrofit service. If you’re an outgoing people person with a passion for delivering quality customer service and can bring energy and enthusiasm to work every day, we want to hear from you!

You would be joining us at a very exciting time for Changeworks as we build on our 35 years of experience in delivering high-impact solutions for low-carbon living. We are growing and scaling up our work and this position will play a key role.

The Customer Services Manager is a new position within our expanding EcoCosi retrofit service delivery team and therefore at the forefront of our work to decarbonise homes across Scotland.

With a growing number of households wanting to use the service we are expanding the service delivery team. Reporting to the Retrofit Strategic Development Manager we are looking for an enthusiastic Customer Service Manager experienced in delivering quality customer service to paying clients.

The EcoCosi delivery team is the public face of the service. Working alongside and supporting our technical retrofit delivery team, you will be an ambassador for the service through positive promotion. The key focus of the role will be client satisfaction, service engagement as well as identifying and closing new sales opportunities. You will assist clients through their service journey, resolve queries and issues and implement changes that can strengthen the company’s relationship with its clients, while identifying opportunities to up-sell and develop our current client base.

About us

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and we were nominated for employer of the year by the Edinburgh Chamber of Commerce this year. Our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.