Are you passionate about making a real difference in the lives of families affected by imprisonment? Are you a skilled leader with a heart for helping others and a head for managing vital services? If so, we want to hear from you!

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment. Our Helpline is often the first point of contact for families impacted by imprisonment, and we're looking for a Support & Information Services Manager to help lead this service.

Within the Support & Information Services Manager role you will:

• Lead and contribute towards the delivery of our national service through managing and coordinating our Helpline, ensuring it is always adequately staffed, supervised, and operating to the highest standards of care and confidentiality.
• Inspire and support our dedicated team, providing regular line management and supervision.
• Drive quality and innovation of our service, utilising data and feedback to help us continue to shape how we support families.
• Ensure families impacted by imprisonment have access to a range of support and information.
• Be a voice for families, and work to promote and represent Families Outside at key events and forums, ensuring the voices and experiences of families are heard where they matter most.

About You:

We’re looking for a compassionate and skilled individual to join our team in supporting families affected by imprisonment.

The ideal candidate will bring excellent communication, organisational, and leadership skills, along with the ability to manage pressure, prioritise effectively, and work both independently and as part of a team. They will be empathetic, non-judgemental, and aligned with our mission—someone who can build trust, maintain boundaries, and support families with professionalism and care.

If you’re passionate about making a difference and committed to continuous learning, we’d love to hear from you.

Why Join Us?

A supportive, values-led organisation

• The chance to make a meaningful impact for families impacted by imprisonment in Scotland
• Opportunities for personal and professional development
• Be part of a passionate, close-knit team with a shared purpose

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

This isn’t just a job — it’s a lifeline.

Help us make sure no family faces the impact of imprisonment alone.

Staff Benefits:

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

An exciting new opportunity has arisen for a Management Co-ordinator to play a key role in developing our work. Working closely with the Board of Trustees, staff and volunteers, you will be responsible for the effective day to day management of the charity and take a lead role in fundraising. You will also be responsible for supporting the existing church-based and Zoom groups, speaking at celebrations, church services and meetings. As such, you will be fully committed to our Christian beliefs and help us deliver a distinctly Christian service which will include praying for, and with, volunteers and our community. Therefore, under the Equality Act 2010, Schedule 9, these roles have an occupational requirement to be a Christian.

A self-starter, you will show initiative, be a strong communicator and have excellent presentation and interpersonal skills. You will be also highly motivated and enthusiastic and show strong leadership, fundraising and organisational skills.

Whilst being part of a small team you will be predominantly working alone. You will be computer literate and a car driver, and be expected to travel throughout Scotland,

The Scottish Union of Supported Employment (SUSE) is the national representative body for supported employment providers and anyone interested in ensuring that disabled people and those with long-term health conditions across our country have the opportunity of a working life. We bring organisations and people together to campaign, network, and improve the quality and impact of Supported Employment and employability services.

SUSE is leading the Apt Making It Work project, which helps employers support disabled people and those with long-term health conditions, making workplaces more inclusive. The project focuses on recruiting businesses, helping them create action plans, and working with partners to provide quality services. Employers will receive guidance on how to better retain employees, reducing economic inactivity and improving workplace support.

Applicants should have experience in managing projects, building partnerships, and engaging with different stakeholders. Knowledge of employment services and strong communication skills are important. SUSE is committed to equal opportunities and welcomes applicants who share its vision.

Apt Project Co-Ordination and Delivery

• Take a lead role in the achievement of the Apt Making It Work outcomes, working to the agreed budget.
• Implement the Project Plan and achieve key performance indicators.
• Gather robust evidence and data on the project’s activities and impacts for the evaluation process, including its dissemination.
• Lead on development of project resources for employers.
• Prepare materials and deliver presentations on behalf of the project.

Working with Employers

• Recruit employers to participate in the project, support them to develop workable action plans and deliver the project outputs.
• Build strong relationships with employers’ organisations and employer intermediaries to promote the project and encourage their participation.
• Work with Apt partners to deliver quality services to employers and gather data and evidence on achievements.