This vacancy has now closed

Top job! Head of Service

  • Full time
  • £47,266 – £62,420
  • On site: This role will manage Victim Support Scotland teams in Glasgow, West and South West
  • Closing 14th June 2024

  • Advertised from 21st May 2024


Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safe, more secure, and informed that we are an effective organisation, which makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

What Is the Role?

As a member of the Corporate Leadership Team (CLT) and reporting directly to the Director of Service Delivery, you will be responsible for delivering, implementing, and evaluating the delivery of services in your area.

Working collaboratively as part of a team you will be responsible for ensuring that VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and business planning to ensure that the needs of victims and witnesses are being met.

You will have responsibility for managing staff and volunteers, ensuring that they are supported, knowledgeable and capable to deliver services that meet service users' needs.

What You’ll Need to Be Successful

You will hold a demonstrated commitment to ongoing professional development with a solid academic foundation. As well as excellent quantitative and qualitative research skills, meticulous attention to detail, and excellent organisational and planning abilities encompassing program, resource, and performance management.

Showing effective communication skills, both written and verbal, demonstrated through successful external relationship management and the ability to present complex information visually to diverse audiences.

Full details of this role and relevant qualifications are available in the job description, by following the link.

Please note - This post will be subject to a Basic Disclosure Scotland check. The role is based in the Central Belt but the ability to travel to all VSS bases and spaces is a requirement.

What We Offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 42 days and a 35-hour week, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.

In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Application notes

To find out more please visit the Eden Scott website

Download the Job Description

For further information and an informal discussion about this opportunity please contact Sarah Gracie on 07999 421314 or email

Closing date for completed applications – 14th June 2024

Proposed Interview date – 25th June 2024