Home-Start Edinburgh is a volunteer-led charity with over 35 years-experience working in local communities, supporting families with a child under 5 in the home. We are currently recruiting for the role of Family Support Co-ordinator. Whilst our Head Office is in Leith, the successful applicant will be required to support volunteers and families in one of Edinburgh’s four localities.

This role will be tasked will support families, predominantly through the network of volunteers they recruit, support and train. They will also be expected to contribute to the wider operation and further development of the scheme.

The post-holder will work with the other Family Support Co-ordinators, as well as other staff, to ensure families receive holistic, high quality support. They will contribute to the ongoing training and development of volunteers, including delivery of the Volunteer Prep course, as well as networking with other local organisations.

We are seeking an enthusiastic Volunteer Coordinator to join our team and play a crucial role in enhancing our communications, supporter care, and fundraising efforts.Prostate Scotland is dedicated to actively informing, supporting, and advancing initiatives related to prostate cancer and disease across Scotland. As our Volunteer Coordinator, you will be instrumental in nurturing our volunteer community and shaping our volunteer program for greater impact.

This role will involve:

• Managing volunteer recruitment strategies and handling inquiries.
• Facilitating orientation and onboarding processes for new volunteers, ensuring compliance with Prostate Scotland policies.
• Engaging volunteers in organizational activities to foster a positive volunteer experience.
• Providing supervision, guidance, and ongoing support to volunteers.
• Developing and delivering training programs, including virtual sessions.
• Implementing effective strategies to recognize and appreciate volunteer contributions.
• Maintaining accurate records, managing budgets, and preparing reports on volunteer activities.
• Collaborating closely with team members to meet both volunteer and organizational needs effectively.

In this role, your strong people skills will be pivotal in collaborating with local fundraisers and supporters to bolster Prostate Scotland's fundraising efforts across communities and events throughout Scotland. You will also represent Prostate Scotland at local fundraising and supporter events, further enhancing our outreach and engagement.

We require candidates with strong administrative, IT, and digital skills. While prior knowledge of prostate cancer and disease is advantageous, training will be provided, as necessary. Occasional travel within Scotland may be required. This position reports to the Head of Operations and Delivery and is initially available on a one-year contract.

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.