This vacancy has now closed

Service Designer

  • Full time
  • £33,173 – £36,011
  • Glasgow
  • Closing 16th February 2024

  • Advertised from 9th February 2024
  • 35 hours per week. 12-month fixed term contract.


The ALLIANCE is excited to be recruiting a new Service Designer to join the ALISS (A Local Information Service for Scotland) team. We are looking for a motivated and creative individual to join our small but dynamic team. In this role, you will have the opportunity to contribute to the development of user-focused service experiences, collaborating closely with cross-functional teams. This position is ideal for a recent graduate or someone with a passion for service design and a willingness to engage in user research activities.

The Service Designer will undertake service design activity across all aspects of the ALISS programme.

The successful candidate for this role would be expected to have:

  • Relevant qualification or experience in Service Design.
  • Strong passion for user-centred design principles and methodologies.
  • Knowledge and experience of prototyping tools and techniques.
  • Eagerness to engage in user research activities, with a basic understanding of research methodologies.
  • Understanding of service design within digital and physical environments.
  • A creative mindset with a focus on problem-solving.
  • Strong analytical skills and a keen eye for detail.
  • Excellent communication skills to effectively articulate design concepts and decisions to those implementing solutions (e.g. ALISS developers) and people with low digital skills.
  • Ability to work collaboratively in a small team, demonstrating flexibility and adaptability.

Previous applicants for Human Centered Design Lead need not apply.

As an ALLIANCE employee you will benefit from:

  • 210 hours annual leave (equivalent of 30 days)
  • 13 days public holiday that can be taken flexibly
  • Additional leave between Christmas and New Year
  • Contributory pension scheme
  • Open to flexible working (formal and informal)
  • Hybrid working – opportunity to work from home for part of the week
  • Enhanced maternity and paternity pay
  • Enhanced sick pay
  • Employee Assistance Programme
  • Learning and development opportunities
  • Corporate rates for gym membership
  • Time of in lieu
  • Cycle Scheme
  • Carer Positive Employer

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

Application notes

For an application pack please see our website at

or contact HR at

Closing date for applications is 9am on Friday 16 February 2024.

Interviews will be held on Wednesday 28 February 2024.

About the Health and Social Care Alliance Scotland

The Health and Social Care Alliance Scotland (the ALLIANCE) is an independent Scottish Charity funded by a grant from the Scottish Government. Our vision is for a Scotland where people of all ages who are disabled or living with long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and active citizens, free from discrimination, with support and services that put them at the centre.

The ALLIANCE has three core aims; we seek to:

  • Ensure people are at the centre, that their voices, expertise, and rights drive policy and sit at the heart of design, delivery and improvement of support and services.
  • Support transformational change, towards approaches that work with individual and community assets, helping people to stay well, supporting human rights, self-management, co-production, and independent living.
  • Champion and support the third sector as a vital strategic and delivery partner and foster better cross-sector understanding and partnership.

For details on how your applications will be dealt with in line with GDPR please see our privacy notice.