This vacancy has now closed

Bereavement Helpline Co-ordinator

  • Part time
  • £21,000 pro-rata
  • Home Based - ensuring a quiet confidential space
  • Closing 29th November 2023

  • Advertised from 16th November 2023
  • 6 hours per week as standard. Opportunity for additional hours by agreement.


Working Pattern:

Week 1: Monday - one 6 hour shift at 9am-3pm OR 2pm-8pm

Week 2: Monday - one 4 hour shift at 9am-1pm OR 4pm-8pm

Wednesday - 2 hour shift at 9.30am-11.30am to attend fortnightly staff team meetings

Our Helpline Coordinator shift patterns are generally Mon-Fri: 9am-1pm, or 4pm-8pm; or 10am-2pm at weekends.

In addition to your contracted 6 hours per week, there will be opportunity to work additional hours to cover these shift patterns for colleagues’ annual leave and ad hoc cover when needed. The staff rota is circulated 1 month in advance.

Our Helpline is open each day of the year, requiring helpline staff to support cover across public holidays.

Salary:£3,600 pro rata salary based on 6 hours per week (full-time salary £21,000 for 35 hours)

Pension: Cruse Scotland offers 6% employer pension contributions based on employees contributing a minimum of 2% to meet statutory requirements

Holidays:Full-time posts in Cruse Scotland (35 hours per week) are entitled to 20 days annual leave and 10 public holidays. Holiday entitlements for part-time staff are calculated on a pro-rata basis of this allowance

Our Organisation:

We are a Scotland’s Bereavement Charity. We support anyone who has been affected by bereavement in Scotland, regardless of who has died, when they died or how they died. The service is open to all ages and to clients living anywhere in Scotland.

Our bereavement counselling and listening support services are delivered wholly by volunteers, who are supported by a small but mighty staff team across Scotland of 22. We have 250 volunteers across the organisation, which includes our Board, Helpline, and counselling team.

Our Helpline:

Our Helpline team are simply extraordinary! They are all volunteers and provide an outstanding service to bereaved people across Scotland. They are home based, located throughout Scotland, but meet regularly as a team virtually and face to face a few times throughout the year. These regular online meetings and training events provide a sense of community, and the Helpline Co-ordinator roles will play a vital part in these connections going forward. The role of our Helpline service not only provides the key referral route into the organisation but is also available for emotional support which is available for anyone in Scotland who needs to speak about their grief in the moment.

Helpline Co-ordinator Role:

We are looking to recruit a motivated and empathetic individual to support and guide our helpline team, all of whom are volunteers.

Clients who contact our helpline can sometimes be distressed, or angry and, occasionally, suicidal. You must therefore be able to remain calm to deal with such situations and take responsibility for ensuring procedures are implemented for the safety of our clients and volunteer team. The role also involves taking helpline calls from clients during busier periods.

Excellent keyboard skills are a must, as the role not only requires regular data input, but will also involve responding to clients who access our support via email. Experience in corresponding with vulnerable people would be advantageous.

The role is to provide cover to our helpline team on Mondays as a fixed shift wiith the opportunity to cover additional shifts by arrangement. We will regularly review this at monthly support and supervision.

Application notes

To apply, or for further details, please see our application pack, or contact our Office Manager: Michaela Thomson by email: or by phone: 01738 444178

Closing date for applications: 12noon on Wednesday 29th November 2023

Interview Dates: Tuesday 5 December OR Thursday 7 December 2023

We look forward to hearing from you.