- Advertised from 9th November 2023
- Salary based on skills and experience. 37.5 hours per week, including weekends and evenings.
Role
Who Are We
Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. As the only UK Charity Ski Slope, we are proudly different. Using the power of the great outdoors and a ‘sport for change’ model we develop confidence, motivation, and employment skills through snow sports. We work with children and adults, schools and youth groups delivering employability, personal development, volunteering, and training opportunities at our rural, East Ayrshire site.
The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this, we work with our community to identify the issues important to them, develop and deliver solutions to ensure everyone has access to opportunities to make the changes needed to live positive and fulfilling lives.
Our wonderful business is experiencing exciting change and growth, with an expanding social impact portfolio, increasing staff team and specialisms, introduction of transformative digital solutions and a growing passion for increasing opportunities within our community.
If you are ready for a new challenge, this is a great opportunity to join an experienced, committed team, where you can make a real difference.
Opportunity Description
Do you have a passion for creating outstanding customer experiences and fostering a culture of excellence? We are seeking a dynamic Customer Excellence Manager to elevate our sports facility to new heights. With our state-of-the-art skiing amenities and a vibrant atmosphere, we are dedicated to maintaining a welcoming environment for all, especially young people just joining the sport.
What You'll Do
• Drive excellence in customer service, enhancing the customer journey for our ski learners and beyond.
• Implement innovative sales strategies and incentive programs to boost team performance and revenue.
• Champion our ethos of inclusivity, ensuring all guests and staff are valued members of our community.
• Mentor and guide our team, setting the standard for the exceptional customer experience we're known for.
About You
• You're a natural leader with a knack for identifying sales opportunities and have a talent for training teams to do the same.
• Your experience shines in developing clear customer pathways, particularly in the world of sports and recreation.
• Inclusivity isn't just a word to you; it's a principle you live by, ensuring everyone feels at home.
• You have the foresight to cultivate young talent into role models who inspire and lead.
Skills and Qualifications Required
Why Join Us?
• Competitive salary with performance incentives.
• A supportive, energetic environment that encourages growth and learning.
• Opportunities to shape the service strategy of a leading sports facility.
Qualifications
• Minimum of 3 years in a customer service leadership role.
• Proven track record in meeting sales and customer service targets.
• Experience in sales, training, and developing inclusive practices.
• Excellent communication, organisational, and presentation skills.
• You should have strong analytical and PC skills.
Apply Today!
Application notes
If you're ready to make a significant impact and lead a team that makes everyone, feel like a champion, send your CV and a cover letter explaining why you're the perfect fit for our team to britt@skinewmilns.com
First interviews held remotely, second stage, invitation to meet the team on site.
We are an equal opportunities employer with a commitment to making reasonable adjustments for candidates who may require them.
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Women on Wheels, a Glasgow based community cycling hub for women and non-binary people, is seeking a dedicated Project Coordinator. Our purpose is to encourage and facilitate women & non binary people in the community to get back on a bike or to cycle for the first time. Our programmes are designed and led by women and
non-binary people, focusing on a range of cycling & social activities.
We are looking for a Project Coordinator to deliver on two exciting new projects: a Teen programme and a Volunteer programme. As these are new projects, this is a fixed term post for 12 months, with the possibility of extension subject to funding.
The successful candidate will be an experienced and qualified Cycle Trainer and a self-starter who is able to establish effective relationships with a range of external stakeholders and take accountability for the success of the two new programmes.
Key Responsibilities:
As the Project Coordinator, you will be responsible for the successful establishment and delivery of the Volunteer programme and the new Teen programme. The role involves:
● Overseeing the day-to-day running of operations related to their programmes.
● Recruiting, developing and supporting a team of volunteers.
● Ensuring the successful implementation and delivery of the volunteer and teen programmes.
● Establishing and maintaining effective relationships with key stakeholders.
● Monitoring and reporting on the programmes’ progress and performance.
● Reporting to the Project Manager.
A full breakdown of the role and key requirements are outlined in the Job Description.
To help you fully settle into the role, you will be supported a highly effective team of staff
members, seasonal workers and volunteers.
Location:
This post is for 2 days per week, worked flexibly, and is based at the Women on Wheels Hub, Govanhill Workspace, Unit 4, 69 Dixon Road, Glasgow, G42 8AT. It is expected
that the post holder will work in the Hub (or be delivering sessions offsite) two days per week to align with the staff team.
We offer:
- Competitive salary
- Annual leave
- Enhanced sick leave entitlements
- Personal bereavement leave
- Training and education opportunities
- Flexible working hours
- Dependency leave
To work as part of the after school and childcare team to take delegated responsibility for the organisation of tasks required to plan and deliver an effective childcare service for children and their families. Providing professional support to the After School Club Practitioners, support staff and students to deliver a flexible, high quality childcare service.
Experience working with children essential.
Must have HNC/SVQ Level 3 Social Services (Children & Young People) or equivalent. Registration with or eligibility to register with SSSC. PVG Membership for Regulated Work with Children and/or Protected Adults or willingness to obtain prior to formal offer of employment being made.
We are looking for someone to join our Corporate Services team: the Finance Assistant is responsible for ensuring all financial processes are executed to an extremely high standard. The ideal candidate will bring experience of processing financial transactions using Sage or similar, and be a friendly and motivated self-starter with good communication skills.
Based in our Glasgow office, this is a part-time post of between 2-3 days. We are currently operating a hybrid working policy with a minimum of one day per week in the office. This position is a 24-month Fixed-Term Contract initially with the potential to become permanent.
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RNID Near You Coordinator – Fife
- Full time
- £24,960
- Remote: Home working in or near Fife with regular travel
- Closing 27th October 2024
You will be joining us at an exciting time as we pilot our new RNID Near You community service in Fife. As a Co-ordinator, you will focus and lead on developing and delivering our new community service across the Fife area through drop-in sessions offering:
- practical hearing aid support
- information on hearing loss and tinnitus
- hearing checks
You will be responsible for co-ordinating up to 15 drop-in services across the region and be able to recruit, train and manage a team of up to 30 volunteers to deliver the service across Fife. You will have responsibility for the set up and running of these sessions and have good local knowledge of Fife in order to seek new opportunities for delivery of our RNID Near You services.
We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be regular travel to services.
You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals and service users. You have experience managing events, your own workload and are able to work evenings/ weekends if required. You are able to physically assist people with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
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