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Top job! Head of Operational Services – North East

  • Full time
  • £40,519 – £47,965
  • Fife, Perth & Kinross
  • Closing 5th December 2023

  • Advertised from 9th November 2023
  • plus £1500 on call payment. Permanent. Driver: Essential.


Are you an experienced manager in the field of health and social care, eager to take the next step in your career towards senior leadership? We've got a rare and exciting opportunity just for you!

At Sense Scotland, what’s important is that all our staff have a genuine passion to make a difference in the lives of people with additional support needs. We are looking for individuals who are enthusiastic, reliable, adaptable, have a strong work ethic and have a genuine passion for the work we deliver.

About the Role

We are currently seeking a Head of Operations to join our accomplished team of operational managers and dedicated support staff. In this role, you will play a pivotal part in ensuring that the individuals we support can achieve their utmost potential and best life.

As the Head of Operational Services, you will lead the development, design, and delivery of our adult and children's services, situated in the Fife and Perth & Kinross area. Your responsibilities will encompass the strategic, operational, and programmatic dimensions of our services, with commitment to fostering excellence, inclusivity, and achieving meaningful outcomes.

Key Responsibilities include:

  • Service Delivery and Quality Assurance - Ensure high-quality service delivery and ongoing improvement by managing staff, adhering to legal requirements, monitoring, and offering 24/7 support as needed.
  • People Management - As Head of Operational Services, you will oversee at least three Registered Managers, ensuring consistent recruitment, performance management, professional development, addressing recruitment and retention challenges, and ensuring HR policy compliance.
  • Development of Services - This role involves developing and redesigning services, including introducing new services, identifying business opportunities, establishing external connections, and staying updated on care sector trends.
  • Strategic Vision - Develop and execute a visionary strategy for our adults and Children's Services, aligning with our mission and values, and driving continuous improvement in service delivery.
  • Day to Day service Delivery - You will lead Operational staff by setting an example, fostering a clear vision and purpose, being accessible, promoting a culture of staff and user involvement, safeguarding rights and safety, upholding organisational values, and utilizing central functions for effective daily operations.
  • Health and Safety - This role requires a strong focus on ensuring the health, safety, and well-being of both staff and people supported. It involves addressing work-related accidents and incidents in line with regulations and best practices, providing staff with proper health and safety training, overseeing risk assessments, and ensuring awareness and adherence to safeguarding responsibilities through appropriate training and best practices.
  • Collaboration and Partnerships - Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and partnerships that enhance the impact of our programs.
  • Professional Development - Support the growth and development of our staff, providing opportunities for training and professional advancement. As Head of Operational Services, you are responsible for timely completion of mandatory training, fostering a culture of professional development, maintaining required registrations, staying informed about external policies, being accountable for personal and professional development, and adhering to SSSC Codes of Practice, your employment contract, and Sense Scotland Conditions of Service.
  • Advocacy - Advocate for the needs and rights of people we support and families, both within our organisation and in the broader community.
  • Regional travel is part of the role to support your team and you will be required to visit other Sense Scotland offices. A car and a valid driving licence are essential to the role.

What you need to succeed

  • A relevant professional qualification or SVQ 4 in Care/Health and Social Care and a Registered Managers Award or equivalent management qualification.
  • A minimum of 5 years practical experience working directly with people with complex support needs.
  • At least 3 years’ experience in managing staff.
  • A minimum of 2 years’ experience in managing a service or department.
  • An understanding of current legislation and practice standards.
  • Ability to manage and motivate staff teams and ensure a culture of professional development.
  • Ability to co-ordinate and prioritise the work of the management team.
  • A willingness to be open and accountable.
  • Willingness to work flexible hours when required, including some overnights stays when required. Including on-call
  • Hold a full driving licence.

Working for us

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:-

  • Annual Staff and Volunteer Awards
  • Blue Light Card Membership
  • Cyclescheme
  • Employee Assistance Programme
  • Flexible working arrangements and family-friendly policies
  • Generous annual leave entitlement (pro-rata) – 36 days (including public holidays)
  • Health and wellbeing support
  • HSF health plan and HSF Perkbox
  • Incentive to stay payment once completed probationary period
  • Life Assurance benefit
  • Monthly staff award £voucher draw
  • Pension scheme
  • Referral incentive
  • Scottish Living Wage employer
  • Training and Development – we support social care qualifications via our onsite SVQ centre

Please note that Terms and Conditions and/or qualifying criteria apply to the benefits listed above

Application notes