This vacancy has now closed

Top job! HR Services Manager

  • Full time
  • £45,639
  • Remote or hybrid, with regular travel to London
  • Closing 8th November 2023

  • Advertised from 26th October 2023


Are you a customer driven HR professional with a sound understanding and knowledge of employment law? Do you want to work for an organisation where you will have the opportunity to drive innovative change which supports the people who work for Shelter? If the answer is yes, then join Shelter as a HR Services Manager and you could soon be playing a vital role at the heart of our HR Delivery team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

The HR Delivery team is made up of c35 people, we partner and support a wide range of organisational activities including providing advice and guidance to over 1300 staff on employee relations issues, managing and supporting organisational change projects and transfers, employee engagement, reward, and recognition, talent, recruitment, and selection, managing payroll processes, and ensuring that HR policies and procedures are developed and updated.

The HR delivery team sits in our Strategy Enablement directorate which is led by the Executive Director of Strategic Enablement and four Assistant Directors, the Strategy Enablement directorate brings together our core enabling support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property.

We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way.

About the role

This true HR Generalist role involves ensuring the effective management of the provision of HR services and acting as the gateway to customers requiring specialist support within other HR teams at Shelter including our Resourcing and Talent or Employee Relations departments.

You will lead the team responsible for overseeing the handling of all internal HR guidance and support provided as a first line of support, we’ll also rely on you to oversee the administration of the end-to-end employee life cycle process and act as custodian of our HR Brand and HR Policies and Procedures.

The team are mostly remote working but attend our Old Street, London office one day a week with this role attending London on a regular basis to meet with the team.

About you

Already with some HR experience under your belt, you know how to provide great customer service and are able to articulate what a great HR function looks and feels like.

A willingness to challenge the ‘status quo’ would be an advantage too. Not least, to enable us to achieve administrative excellence in our goal of equipping Shelter in the development and management of its people and providing leadership to colleagues through a period of change where we shift and refine our approach to becoming a centre of shared service excellence.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Application notes

Closing date: 8th November 2023 at 11.30pm

To find out more about the role, the benefits of working for Shelter please and to apply, visit our website.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them