We are looking for an enthusiastic, socially aware person with good communication skills and the ability to provide support to staff and volunteers. Good organisational skills are essential, as is knowledge of computer systems and their applications.

Previous managerial experience is desirable.

A full driving licence is essential with access to a car as some travel may be necessary.

The Citizens Advice network is set to deliver a comprehensive Help to Claim (HTC). From April 2022 Stirling District Citizens Advice Bureau Ltd will deliver the HTC, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment, via a digital-only service.

An HTC Multi-channel Coordinator (Universal Credit) will oversee the implementation and ongoing delivery of the Service through HTC advisers; and is managed by the Lead Bureau in an established geographical consortium. The Multi-channel Coordinator role involves management of the consortium/region adviser rota and performance, adviser supervision, and local stakeholder engagement and service promotion. The Multi-channel Coordinator must be fully HTC adviser trained in order to provide cover and rota support when required, as well as to provide exceptional up-to-date advice support to advisers.

Do you want to help a local charity support our local community. We are looking for new Trustee Board Members to join us. We’re looking for individuals who share our passion and values, who will support us to deliver our mission to empower and support citizens throughout Perth and Kinross in areas such as debt, benefits, employment, consumer rights, and to create a more equal and inclusive society.

The Board’s role is to provide overall governance for the Bureau, to set strategic direction, and to ensure that as an organisation we are providing the services required to support the community. We are looking for individuals who want to share their knowledge and experience, to work collaboratively with other trustees and our CEO to ensure Perth Citizens Advice Bureau continues to thrive in responding to the needs of our community.

If you don’t think you meet the ‘traditional’ profile of a charity trustee which may have put you off applying in the past then we want to hear from you! We want our board to reflect the communities we serve and would welcome applications from diverse backgrounds.

Our trustees are asked to attend a board meeting once every two months and to join at least one sub-committee; Finance, Governance or People. The time commitment is between four and six hours a month including meeting preparation.

Reporting to: General Services Co-ordinator

Role Purpose: The Trainee Caseworker will provide advice and information (money advice and benefits) service to people in East Lothian. Full training will be given.

Contractual Conditions: The post will necessitate travel throughout East Lothian. There will be a balance of home working and being office based.

Staff Managed: None

Responsibilities:

• Conduct welfare benefit assessments with clients to determine eligibility.
• Explain benefits entitlements to clients in a clear and concise manner.
• Advise clients on suitable benefit entitlements and assist in completing necessary forms.
• Maintain up-to-date knowledge of welfare benefits regulations and any changes coming up.
• Ensure accurate records are kept of each client interviewed and their benefits applications.
• Assist clients in challenging benefit decisions, including representing them in appeal tribunals where necessary.
• Maintain a high level of confidentiality when dealing with sensitive personal and financial information.
• Conduct money advice interviews with clients.
• Assess client income and expenditure to provide a clear picture of their financial situation.
• Identify a client's level of debt and create a plan for paying it off.
• Provide support to clients who need assistance in completing debt management plans or other repayment plans.
• Advise clients about statutory debt solutions, such as bankruptcy, when necessary.
• Keep detailed and accurate records of each client's situation and progress.

Requirements:

• Experience (or training to be given) in casework and/or welfare benefit assessment and money advice services.
• Knowledge of regulatory requirements and eligibility criteria for welfare benefits.
• In-depth knowledge of debt advice and experience in assessing clients' income and expenditure.
• Strong communication skills to explain complex and sensitive information clearly to clients.
• Good attention to detail and accuracy in record-keeping.
• Ability to work well under pressure, manage a high workload, and prioritize multiple tasks effectively.
• Empathy and patience in dealing with clients who may be vulnerable or in distress.