Purpose of role

As the Business Support Officer, you will play a key role in supporting the smooth and effective running of Capella’s central operations. Your work will ensure strong governance, robust data protection practices, and high-quality organisational coordination, helping us deliver meaningful impact for the people we support.

You will be a trusted source of support to the Senior Management Team and Board, enabling strategic decision-making that advances our mission. Through strong administration, excellent organisation, and attention to detail, you will help safeguard our organisational integrity while contributing to a positive, collaborative charity environment.

What we offer:

• A full and robust training and induction programme, including access to additional training during the course of employment
• Holiday entitlement of 36 days from the start of employment
• Free Confidential Employee Counselling Service
• Flexible and agile working
• Family-friendly policies, including family-friendly working hours (8.30 am – 4.30 pm Mondays to Thursdays and 2pm finish on Fridays)

About Capella

At Capella, we believe in lasting change through lifelong learning, because everybody deserves to thrive.

Capella is a registered charity that runs a number of charitable services, including Teens+, a transitional education project for young adults with complex and severe communication needs and Sleep Action, the UK’s oldest sleep charity and leading provider of sleep support, training, and resources in the UK.

Capella is a great place to work with fantastic people, strong values and a clear sense of the difference we make. 94% of our team are proud to work for our organisation and 98% think we take positive action on health and wellbeing. We invest in our staff and offer extensive training and mentoring opportunities. As a growing organisation, we want to attract ambitious staff with a desire to achieve great things. If this sounds like a journey you’d like to join us on, we would love to hear from you.

Capella was awarded Employer of the Year at the Edinburgh Chamber of Commerce Awards 2023 and is nominated for the Outstanding Leadership Award at this year’s Scottish Living Wage Awards.

Our values

For us, it’s not so much about what you know, but your attitude and values that are most important. We will provide full training on what you need to know, but you must be able to live our values:

Tailored – We always put people at the centre of our work.

Humour – Great things can be achieved when we are happy and have fun.

Resilient– Flexibility, confidence and creativity turn challenges into opportunities.

Integrity – Passion and professionalism are vital for all involved in our organisation.

Value– Everybody deserves respect and we are enriched through our differences.

Empathy – Compassion and care are in everything we do.

Who Cares? Scotland is Scotland’s only national independent membership organisation for Care Experienced people. Our mission is to secure a lifetime of equality, respect, and love for Care Experienced people in Scotland and we currently have over 3000 Care Experienced members.

At the heart of Who Cares? Scotland’s work are the rights of Care Experienced children and young people, and the power of their voices to bring about positive change. We provide individual relationship-based independent advocacy and a broad range of imaginative participatory opportunity for Care Experienced young people across Scotland; we work alongside corporate parents and communities of all sorts to broaden understanding; we work with policy makers, leaders and elected representatives locally and nationally to shape law, policy and practice on the basis of all that can be learnt from the voices of those with experience of care – working together to build on the aspirations of The Promise and secure positive change.

This unique role offers the opportunity to listen to and work directly with children and young people with experience of care, in an individual relationship-based advocacy role, and within participation and group activity across our South East region.

The post-holder will be a key member of the Advocacy and Participation team, supporting young people from across to ensure their rights are upheld and their voices are heard. In this role you will have the opportunity to provide independent advocacy, children’s rights, and participation opportunities for children and young people who are looked after, Care Experienced, or subject to formal processes and structures. The role will see you actively participating in child’s plan meetings, children’s hearings, and other formal processes, as well as assisting children and young people to prepare for them. In partnership with professionals, carers, and organisations, you will help to achieve the best outcomes for children and young people by keeping detailed records of the work you undertake, writing liaison reports, and monitoring statistics.

As a vital part of the work of Who Cares? Scotland, your role will include facilitating group opportunities for and with children and young people. This includes providing engagement and participation opportunities throughout the Who Cares? Scotland local and national network, as well as meeting with care experienced children and young people to introduce the service in agreement with the local authority. Raising awareness of Who Cares? Scotland and its services with children, young people, professionals, and carers you will also be responsible for facilitating training amongst care corporate parents.

The right candidate for this post will be able to form positive relationships with children and young people and have good interpersonal skills. You will feel confident communicating with individuals and groups, both in writing and verbally, and be able to adapt to a wide range of contexts. Secure in making effective plans, as well as evidencing your work, you can prioritise and meet deadlines. You take enjoyment from working collaboratively with partners, believing in equal opportunities and inclusive working. Committed to children’s rights, you are someone who knows that all young people can make transformative change happen in their lives if given the opportunity. You can demonstrate knowledge of the current structure, developments, policy, and practice in relation to children and young people experiencing care in Scotland. You are also flexible, given the remit of the role, as some evening and weekend work will be necessary, along with a full driving licence and access to transport.

While we would welcome the knowledge gathered through relevant qualifications, we are just as interested in relevant work experience. We welcome and encourage applications from those with experience of care.

The successful candidate will be joining Who Cares? Scotland and working within the South East team at an exciting time, when the voices of those who are in or have experienced care are growing in power, individually and collectively – bringing with them insight, challenge, hope and change.

If this sounds like the role for you, we would love to hear from you. To arrange an informal conversation about this opportunity, please contact Ray MacLean, Manager of Advocacy and Participation, at rmaclean@whocaresscotland.org.

Do you believe in second chances? Do you have the energy and commitment it takes to support someone to turn their life around?

We are looking for a dedicated individual to forge strong relationships with people and services across the city of Glasgow. Using a trauma-informed approach you will work with people of all ages and from every walk of life, supporting them in making positive changes. You will work alongside Police Scotland’s POP team and attend custody suites across the city of Glasgow to identify and help those that need support and direction.

You must be a skilled communicator who has an ability to connect with people facing a challenging range of issues. A team player, you will work closely with partners across Glasgow to achieve the right outcomes for those we are supporting. Often the people you encounter will be at a low point in their lives so you must be able to show empathy and forge a connection during that ‘reachable moment’, then back it up with the ability to create strong, trusting relationships which support people to access the help they need.

If people describe you as; level-headed, a listener, compassionate, patient, a great communicator, hard worker, resilient, dedicated, great in a crisis - and you have the energy and commitment to always go the extra mile to support people effectively then we would like to hear from you.

The role demands regular evening weekend work, followed up with community outreach support during the week.

We are looking for individuals who have:

• Direct experience of recovery and/or mental health issues
• Past experience of the Criminal Justice System (Please note that successful candidates will have to go through Police Vetting before being authorised access to Police Scotland Custody Suites).

It would be beneficial for applicants to have a full driving licence and access to a car satisfying the appropriate insurance requirements.

Membership of the Protecting Vulnerable Groups (PVG) scheme is a requirement for the post.

For further information, please email: mcooke@sacro.org.uk.

FearFree is the only male and LGBT+ domestic abuse victim support service in Scotland and continues to be recognised as the only person-centred support service in Scotland available for male and LGBT+ victims of domestic abuse. This is particularly important given the steep rise in reported domestic abuse incidents over the recent years.

We are looking for candidates who have experience of working with individuals who have experienced domestic abuse. You must also have experience of working with vulnerable people from diverse backgrounds as well as an excellent understanding of the effects and issues facing those who have experienced domestic abuse. You will need to be an effective communicator, highly organised and have effective casework management skills.

You will work closely with other partners and agencies and be expected to ensure the continued development of good partnership working.

Membership of the Protecting Vulnerable Groups (PVG) scheme is a requirement this post.

We particularly welcome applicants from the LGBT+ community for this post.

Sacro values diversity and welcomes applications from all sections of the community