This vacancy has now closed

Patient Adviser (Patient Advice & Support Service)

  • Part time
  • £26,650 pro-rata
  • Edinburgh CABx: Portobello/Leith/Dundas St/Gorgie/Muirhouse & Home-working. Possible travel to Lothian CABx.
  • Closing 7th July 2021

  • Advertised from 21st June 2021
  • Hours: 24.5 hours per week. Work Pattern: 3.5 days per week, or alternating 3 and 4-day weeks. Term: Fixed Term until 31st March 2023. Appointment subject to Basic Disclosure check.
  • 25 days annual leave and 10 public holidays pro rata and a 7% non-contributory pension (24.5 days annual leave per year based on 24.5 hours per week contract)



The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Application notes

Application deadline: 12 Noon on Wednesday 7th July 2021

Interview date: TBC – from Monday 12th July 2021

Interview location: Via video call (Zoom)

Interview format: 50-minute interview

Please email your applications to