An exciting opportunity has arisen for a motivated, compassionate, and experienced leader to join our team as a Deputy Service Manager at Streets Ahead – Hawick Services.

If you're passionate about person-centred care, thrive in a varied role where no two days are the same, and enjoy supporting teams to provide high-quality care to individuals with Learning Disabilities, we’d love to hear from you!

About the Role

You will bring strong organisational skills and experience in leading staff teams across multiple sites and within the community in Hawick. Working closely with the management team across both our West and East services, you will take the lead on key areas including:

• Quality assurance
• Care planning
• Risk management
• Change management & continuous improvement

You’ll inspire, motivate, and support your team to embrace new ways of working and implement improvements identified through our quality assurance programme.

Work–Life Balance

At Streets Ahead, we truly value the wellbeing of our staff. We want you to enjoy a positive work–life balance, which is why we offer:

• Hybrid working options
• Flexible working days and times to suit your lifestyle while meeting service needs

Key Benefits

Joining Streets Ahead means access to a generous range of rewards and opportunities:

• Hybrid Working Policy
• Company pension scheme with 6% employer contributions
• Pay review on completion of the probationary period
• 30 days annual leave
• Free PVG registration
• Company sick pay scheme
• Long service awards
• Opportunity to gain SVQ Level 4 in Health & Social Care and Care Service Leadership & Management, plus further development opportunities
• Free access to wellbeing, health, counselling & legal support for you and dependants under 18
• Death in service scheme
• Bike to Work scheme
• Shopping & services discounts
• Workplace wellbeing app

Join GCIL and Make a Difference!

At the GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people-led organisation, we centre lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.

Why Work With Us?

• Meaningful Impact: Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.
• People-Focused: You’ll spend a significant amount of your time communicating — one-to-one, in groups, in the community, and online. If you love engaging with people, this is the role for you.
• Varied Outreach: From delivering training sessions to hosting workshops, events, and drop-ins, you'll be out in the community building understanding and trust.
• Autonomy and Responsibility: Manage your own caseload and represent GCIL confidently through regular verbal and digital communication.
• Professional Growth: We’ll support your development, including your communication, training delivery, and community engagement skills.

As a Support Services Team Leader you will:

• Manage our team and our resources effectively, including staff deployment, supplier negotiations and process improvements.
• Support individuals to manage their own care arrangements and make informed choices about available options.
• Assist with safe recruitment, payroll setup, and contingency planning for those employing personal assistants.
• Provide guidance on good employment practices and refer to appropriate resources when needed.
• Deliver accessible information and liaise with relevant organisations for referrals.
• Facilitate stakeholder engagement through forums, training, and feedback to social services.
• Promote continuous learning and professional development within the team.
• Maintain accurate financial, statistical, and case records; prepare reports for funders and committees.
• Ensure compliance with confidentiality, equality, diversity, health and safety, and other organisational policies.
• Represent the organisation confidently at events and build professional networks to support service development.

In order to be successful in this role, you must have:

• Strong communication, interpersonal, and facilitation skills.
• Proven organisational and team leadership abilities.
• Creative problem-solving, networking, and negotiation skills.
• Proficient in Microsoft Office, email, internet, and social media tools.
• Experience delivering support and training to individuals and groups with diverse needs.
• Understanding of Independent Living philosophy and the Social Model of Disability.
• Knowledge of self-directed support services, personal assistance, finance, and employment law.
• Ability to manage resources, staff teams, and satellite offices effectively.

Personal Attributes

• Self-motivated, flexible, and able to work under pressure.
• Enthusiastic and capable of motivating others.
• Willingness to work occasional unsocial hours.
• PVG membership required.

We would ideally like you to have experience and knowledge of Self Directed Support services but this is not essential.

We Actively Welcome Disabled Applicants

As a disabled-people-led organisation, we are especially keen to hear from disabled people, including those with lived experience of navigating support systems or barriers in society.

We are committed to creating a workplace where everyone can thrive. If you have lived experience of disability, we strongly encourage you to apply.

If you need adjustments during the application or interview process, just let us know — we're happy to support you.

We guarantee interviews for all disabled applicants who meet the essential criteria outlined in the job description.

Do you have a passion for helping people?

Do you have excellent communication and customer service skills?

Do you want to work for one of the best employability providers in Scotland?

Would you like to help someone with barriers to work find their dream job?

Then come and work for Enable Works.

Your role, as an Employment Coordinator is to provide support to people who have barriers to work to make progress towards and achieve well paid, sustainable employment.

Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.

Enable Works supports over 7000 people every year across 30 Local Authorities to learn skills for work.

We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.

We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.

We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.

We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.

Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.

Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tell us how you are suited to the post.

About You

We really need you to have these

• The drive, energy and commitment to support people to obtain high
• quality, well paid jobs
• Ability to manage your own workload and prioritise as needed
• Confident communicator
• Strong attention to detail
• Professional presentation and personality
• Some knowledge of the local community
• Ability to work with people at any age who have challenging barriers to employment
• IT literacy
• Comfortable working towards targets
• A natural, professional relationship builder
• A full driving licence

Why?

Our vision is that every person in Scotland is able to access the support they need to find a high quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each clients individual skills and aspirations and work with them to find a job that they love.

Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loans
• Blue Light Card
• Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.

Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest.