Service: Flexible Homelessness Outreach Support Service (FHOSS South)
Because People Matter - Work with Us
Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their
community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work
away from the routine in a demanding, challenging but emotionally rewarding role could be for you.
Our Turning Point Scotland Services in FHOSS South
are looking for people like you to help provide individualised support to adults with a wide range of needs, either
on an individual 1:1 basis or alongside others and as part of a team.
TPS works with adults who are experiencing a range of support needs. This includes housing and homelessness, learning
disability, autism, acquired brain injury, fluctuating mental health, physical disabilities, problematic alcohol
and/or other drug use and involvement in the criminal justice system. We believe that people matter. We believe
they are the experts on their support needs. It is for us to work creatively with them and with partners to
ensure we meet those needs.
Every day we work with well over 4,000 people and every year around 8,700. We help them to address issues they are
experiencing and recognise their own skills and interests.
We embed our approach to support in a framework of Citizenship. Using this we deliver a holistic approach promoting
the recovery, self-determination and inclusion of people experiencing challenges in their life. And we do this
through focusing on their strengths and the valuable contributions they can make to their communities.
We define Citizenship as a measure of the strength of an individual’s connection to the 5 R’s of rights,
responsibilities, roles, resources, and relationships that society makes available to its members
TPS is the biggest provider of services to people experiencing or at risk of Homelessness across Scotland. We deliver
support to over 2800 individuals on any given day, and over 5,100 each year. This number increases when taking
into account our services accessed through Justice or Alcohol and Other Drugs funding streams.
We believe that in many cases, Homelessness is entirely preventable. It is failures in the siloed and complex systems
that we have designed to protect people that stops us from achieving this. Where Homelessness is not or cannot
be, prevented the experience should be short lived, and we should meet that with a psychologically informed
response. A menu of options should be available to individuals to prevent, or support someone to move on from
Homelessness. This ensures we use a ‘no wrong door’ approach to accessing services.
We deliver a range of service models. These include Outreach Housing Support; Outreach Housing First; Outreach Crisis
Support; Supported Accommodation. In line with our Citizenship approach we have a specific focus on key areas.
These are; Building on people’s strengths, skills and interests as well as meeting their needs; Connecting
people to communities, people and / or places; Harm reduction and / or Recovery; and providing a Psychologically
informed / Trauma informed approach.
We also deliver a range of additional services across the country. Examples include Peer Mentoring services,
Community Connectors, TPS Moving Service and TPS Connects amongst many other initiatives.
We recognise the importance of animals in people’s lives and helping individuals move on from the trauma they have
experienced. We are currently developing our policies and frameworks to engage with stakeholders and develop our
policy and procedures to make our services as pet friendly as possible.
We are also active members of the European Federation of National Organisations with the Homeless (FEANTSA).
We provide a range of different outreach Housing support services supporting individuals with short to medium term
interventions to either move on from their experience of Homelessness or prevent it happening in the first
place. We also deliver longer term Housing Support often funded through personalised budgets / Self Directed
Support (SDS) to meet individuals housing and wellbeing needs. We believe that Housing Support can be delivered
upstream before Homelessness is even the faintest possibility, often where it is difficult to quantify the
impact of our prevention work. Similarly, we see the importance of housing support to move people on from their
experience of Homelessness and also any long term physical and emotional needs.
Flexible Homelessness Outreach Support Service assists people with complex needs to progress from emergency and
temporary accommodation and other homeless services into place of their own. Turning Point Scotland and Loretto
Care work in partnership to offer this city wide service.
The flexible Homelessness Outreach Support Service offer an integrated needs-led holistic approach to supporting
people with complex needs.
The support we provide is always person centred, we do this by involving people who know the person well, this
includes family and friends, other health and Social Work professionals, Advocacy services and our own staff
No previous working experience is needed; full training will be provided to you. We believe having the right values
of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full
support in completing your application.
As a Support Practitioner, you will work with individuals who have a wide range of support needs, providing them with
practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of
their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health,
relationships, emotional health and wellbeing.