This vacancy has now closed

Supporter Care Assistant

  • Full time
  • £18,528
  • Glasgow (All office staff currently working at home due to Covid-19)
  • Closing 1st April 2021


  • Advertised from 18th March 2021
  • 37.5 hours per week

Role

The Supporter Care Assistant will maintain a positive and friendly image by acting as the first line of contact to visitors, donors and supporters in person, online and via telephone.

Principal duties

Donors, supporters and enquiries

  • Respond to all supporter enquiries, requests and gifts received in a prompt, efficient and thoughtful manner within agreed timescales
  • Thank donors for their gifts efficiently, within agreed timescales and in a personal manner
  • Deal with telephone, email or face-to-face enquiries

CRM Database

  • Enter data onto the CRM database and maintain accurate records of donations, donors’ personal information, reports sent and any other data relating to fundraising (both electronic and paper)
  • Update the CRM database with details of resources sent to supporters/volunteers adding new supporter records as required .
  • Process and manage online donations
  • Check the data input of others for accuracy
  • Ensure information is retained and used in compliance with data protection policy and in line with retention periods

Supporter Care Administrative support

  • Manage the Supporter Care administrative support as required, to support the needs of Mary’s Meals
  • Prepare mail for posting and manage any mail to be sent out from Glasgow
  • Provide administrative support to the Supporter Engagement Directorate by sending out Supporter Engagement materials on request

Management of self

  • Participate in personal development reviews including identifying any learning/training needs
  • Continue to identify opportunities for own development including keeping knowledge up to date and relevant
  • Communicate effectively and accept personal responsibility
  • Participate in Mary’s Meals monthly gathering, quarterly all staff days and Supporter Engagement meetings.

Application notes

To find out more about Mary's Meals and this role, please download the Recruitment Pack below.

To apply for the role of Supporter Care Assistant at Mary’s Meals UK, please send a tailored CV and covering letter to: Jobs@marysmeals.org

Your covering letter should make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience, and should fill no more than two pages of A4.

Closing date for applications: Thursday 01 April

Please note: A second interview stage may be required


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