RIAS is a membership organisation for architects in Scotland. We currently have 5300 members across 6 regions in Scotland as well as elsewhere in the UK and internationally. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme.
The primary objective for the role involves maintaining high levels of retention alongside developing and delivering new recruitment strategies for members.
The role will also focus on developing membership journey programmes to ensure members receive top quality service from the Incorporation and that all membership processes are undertaken with efficiency, energy, and effectiveness.
The Membership Manager will also play a crucial role in promoting RIAS, and its membership offer, to our members and supporters. This person would be the first point of contact for members and so must be professional, a sound communicator and efficient.
Person Specification
This post requires an organized and enthusiastic individual with a minimum of 4 years’ experience of working in a membership role, ideally with 2 years in a senior role.
Essential
• To have experience of working in a learned society or membership organization
• Passion and commitment to the work of the RIAS
• Proven experience of developing and delivering successful membership programmes, that have increased recruitment and demonstrably reduced attrition
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting, and communication skills
• Highly developed interpersonal skills including, communication, influencing and collaboration
• Effective decision-making skills
• Self-starter, able to work proactively
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Flexibility to work outside of office hours, and to travel within the UK as required
• Knowledge of how to use and optimize a CRM system for membership retention and recruitment
• Ability to understand how membership programmes works alongside digital and marketing campaign
Desirable
• Experience of working in architecture or the built environment
• A good understanding of the analytical methods used to measure and then increase engagement from members
• An understanding of current and emerging membership and marketing trends
• Experience of communicating technical details to non-technical people
A full Job Description is available for download below.
Please send your CV and covering statement to recruitment@rias.org.uk or by post to RIAS, 15 Rutland Square, Edinburgh, EH1 2BE
Deadline: The deadline for applications is Friday 1st April 2022. Interviews will be held virtually in April.