This vacancy has now closed

Operations Manager

  • Full time
  • £32,355
  • Hybrid Working
  • Closing 11th June 2023

  • Advertised from 23rd May 2023
  • 6-month contract - with potential to extend


Are you passionate about creating unforgettable play experiences for children aged 5-14? Play Midlothian is seeking an enthusiastic and dedicated Operations Manager to oversee the smooth functioning of our outdoor play programs. With a focus on safety, efficiency, and creativity, you'll have the opportunity to lead a dynamic team, shape innovative play initiatives, and make a lasting impact on the lives of children. If you're ready to take on this exciting role and be part of a vibrant organization, apply now to join our Play Midlothian family as our Operations Manager!

About Play Midlothian

Play Midlothian is a registered charity (no. SC025474) working to support children to thrive through play. We focus on play because we know how much this benefits children’s health, wellbeing and development. It is important for their lives in the here and now as well as for their future life chances.

We strive to remove barriers to play where they exist, to ensure all children have access to play that meets their needs. We provide services for children and families and build the capacity of communities to support play. This includes training and development opportunities for other settings, including schools. We are also a partner in the Midlothian Play Strategy, which takes a strategic approach in planning for and promoting play in Midlothian.

We have an office base in Gorebridge (in an attractive modern building with a great cafe downstairs) but deliver services throughout Midlothian, and if commissioned, beyond.

About the role

Responsible to: Chief Executive

Job purpose:

To enable delivery of high quality and effective services in accordance with Play Midlothian’s objectives, which ultimately enable children to thrive through play Line manages: Team Leader(s), Development Officer(s) and Admin Assistant(s) Key job outcomes:

1. Play Midlothian’s services achieve planned outputs and outcomes and Play Midlothian can robustly evidence this is the case. Accountable for quality of services, and quality assessment and improvement. Accountable for ensuring effective impact measurement is in place, and for writing strong evaluation reports, to meet internal and external stakeholder requirements. Links operational decisions to approved strategy.

2. Play Midlothian’s services are safe and nurturing. Fulfils the roles of safeguarding officer and health and safety officer and is accountable for all operational risk management. Recognises that children can benefit from risky play and ensures this is appropriately managed.

3. Play Midlothian’s services have the resources they need and are cost-effective for what they achieve. Leads on operational recruitment. Accountable for service budget management and for supplying service budgets for fundraising targets. Leads on ensuring quality is coupled with value for money, and improves sustainability.

4. Play Midlothian’s services are well-attended and well-designed to meet the needs of service users. Accountable for local service marketing and referrals and pathways for service users. Accountable for correct handling of complaints. Leads on ensuring the voices of service users, particularly children, are central to our objectives.

5. New services are created to meet different needs. Incubates pilot projects and is accountable for learning and development processes to lead to effective rollout. Proposes new services, collaborating with internal and external stakeholders on need and design, and leads on community consultations. Links service development to strategic plans.

6. The operational team has the support and tools they need to deliver great services. Accountable for ensuring the team understands policies and procedures.

Accountable for SOPs (other than finance, data protection and fundraising) and overarching systems to support delivery. Leads on grievances and disciplinaries for operational staff. Enables learning and innovation in the team. Provides exemplary support, both formally and informally.

Other responsibilities:

• Accountable for writing and maintaining own work-plan. • Coordination operational events such as our annual Playday. • Any other duties relevant to the responsibilities of the post and which may be delegated by Play Midlothian management

Application notes

The role requires PVG membership. The post is subject to the record accessed prior to commencing post. Play Midlothian will meet this cost for the successful applicant.

An application pack can be downloaded from our website at or by emailing

You must complete and return the application form, by email to CVs will not be accepted. If you require further information, please contact Denise on 01875 820 889 or

Closing date Sunday 11 th June at Midnight

Interviews: 22nd/23 rd June 2023.