Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of
everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed
and that we are an effective organisation, that makes a lasting difference.
What is the role
This is an exciting opportunity to join our team as a National Support Centre Manager.
Reporting directly to Head of Service Support & Development, you will be responsible for day-to-day management of
Victim Support Scotland’s National Support Centre to ensure the provision of a high quality, trauma-sensitive
support service to victims & witnesses throughout Scotland. Responsible for implementing and managing
ongoing effective delivery of Victim Support Scotland’s National Support Centre – through a dedicated team of
NSC Supervisors and volunteers. You will be responsible for ensuring, within your area of responsibility, that
VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and
business planning to ensure that the needs of victims and witnesses are being met.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for
What you’ll need to be successful
- Educated to degree level or above or minimum 3-4 years relevant management experience.
- Evidence of Continuing Professional Development.
- Experience of managing change and project management.
- Excellent written and presentation
- Negotiation skills.
- Demonstrate digital approaches to your area of work.
to develop effective internal and external relationships and networks that enable the understanding and delivery
of broad organisational goals.
- Effective leadership style, able to build confidence and motivate and
- Extensive experience of service delivery relating to vulnerable and/ or service
users who have experienced trauma.
- The ability to plan and organise a complex workload with shifting
deadlines in order to meet specific targets, ensuring quality output.
- Ability to think in innovative
ways and skilled at problem solving.
- Ability to deliver stretching objectives through effective
prioritisation, and efficient use of resources.
- Analytical skills – must be able to understand, collect,
analyse, report and present data.
- Budget management.
- Excellent verbal and written communications
skills, along with the ability and confidence to provide advice and guidance to build positive working
- First class communication and customer service skills, with the ability to develop long
term business relationships and networks.
- Over 3 years’ experience at manager level.
- Managing staff and volunteers who have experienced vicarious
- Experience of co-production and service design approaches.
- Proven skills in influencing,
communication and working collaboratively; building professional networks to enhance organisation
- Good working knowledge of the voluntary/charitable sector in Scotland.
- Knowledge and understanding of
the needs of victims & witnesses or those that have experienced trauma.
- Knowledge and understanding
of the victims’ journey through the criminal justice system.
- Knowledge of VSS and the work we
- Excellent working knowledge of partnerships.
- Extensive knowledge of legislation and
policy e.g. GDPR, Safeguarding, Health and Safety and developing high quality services in relation to
- Highly self-motivated with effective leadership style and a self-managing “can do”
- Determination and willingness to take on new challenges and responsibilities.
to challenge stereotyping, prejudice, discrimination and bias,
- Ability to cope with rapid and sustained
change and competing demands.
- Results focused.
- Honesty and integrity.
- Strong approach to
performance management with the ability to define and measure outcomes of success.
- Strategic thinker,
able to deliver a vision of the future organisation.
- Willing to be flexible in working hours and able to
travel as required.
What we offer?
When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual
leave package, but you will also have access to our free health cash plan which includes cover for you and your
family across a range of benefits.
Health Cash Plan Benefits include
- Dental cover,
- Access to a virtual GP and advice line,
- Discounts on gym memberships, cinema tickets and much more.
- Annual Leave - 39
Who We Are?
Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and
witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free,
confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and
respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by
crime receive high quality support that will help them to recover from their experiences.
All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and
accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and
Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering
people affected by crime: VSS Strategy 2021-2026.
To find out more about the role and to apply, please visit our website.
Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to
work indefinitely in the UK.