This vacancy has now closed

National Support Centre Manager

  • Full time
  • £35,203
  • Glasgow
  • Closing 1st December 2022

  • Advertised from 18th November 2022


Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Manager.

Reporting directly to Head of Service Support & Development, you will be responsible for day-to-day management of Victim Support Scotland’s National Support Centre to ensure the provision of a high quality, trauma-sensitive support service to victims & witnesses throughout Scotland. Responsible for implementing and managing ongoing effective delivery of Victim Support Scotland’s National Support Centre – through a dedicated team of NSC Supervisors and volunteers. You will be responsible for ensuring, within your area of responsibility, that VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and business planning to ensure that the needs of victims and witnesses are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful


  • Educated to degree level or above or minimum 3-4 years relevant management experience.
  • Management qualification.
  • Evidence of Continuing Professional Development.


  • Experience of managing change and project management.
  • Excellent written and presentation skills.
  • Negotiation skills.
  • Demonstrate digital approaches to your area of work.
  • Ability to develop effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals.
  • Effective leadership style, able to build confidence and motivate and improve performance.
  • Extensive experience of service delivery relating to vulnerable and/ or service users who have experienced trauma.
  • The ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
  • Ability to think in innovative ways and skilled at problem solving.
  • Ability to deliver stretching objectives through effective prioritisation, and efficient use of resources.
  • Analytical skills – must be able to understand, collect, analyse, report and present data.
  • Budget management.
  • Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
  • First class communication and customer service skills, with the ability to develop long term business relationships and networks.


  • Over 3 years’ experience at manager level.
  • Managing staff and volunteers who have experienced vicarious Trauma.
  • Experience of co-production and service design approaches.
  • Proven skills in influencing, communication and working collaboratively; building professional networks to enhance organisation profile.


  • Good working knowledge of the voluntary/charitable sector in Scotland.
  • Knowledge and understanding of the needs of victims & witnesses or those that have experienced trauma.
  • Knowledge and understanding of the victims’ journey through the criminal justice system.
  • Knowledge of VSS and the work we undertake.
  • Excellent working knowledge of partnerships.
  • Extensive knowledge of legislation and policy e.g. GDPR, Safeguarding, Health and Safety and developing high quality services in relation to these.


  • Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
  • Determination and willingness to take on new challenges and responsibilities.
  • Willing to challenge stereotyping, prejudice, discrimination and bias,
  • Ability to cope with rapid and sustained change and competing demands.
  • Results focused.
  • Honesty and integrity.
  • Strong approach to performance management with the ability to define and measure outcomes of success.
  • Strategic thinker, able to deliver a vision of the future organisation.
  • Willing to be flexible in working hours and able to travel as required.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

Health Cash Plan Benefits include

  • Dental cover,
  • Access to a virtual GP and advice line,
  • Counselling,
  • Legal support,
  • Discounts on gym memberships, cinema tickets and much more.
  • Annual Leave - 39 days

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

Application notes

To find out more about the role and to apply, please visit our website.

Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work indefinitely in the UK.