This vacancy has now closed

Welfare Rights Advisor

  • Full time
  • £30,000 – £33,000
  • Edinburgh
  • Closing 16th November 2022


  • Advertised from 11th November 2022
  • Starting £30,000, permanent contract. 10% employer pension contribution

Role

Joanna Cherry KC, member of parliament for Edinburgh South West is looking to recruit a welfare rights advisor to assist clients living in her Edinburgh South West Constituency. You will join her small constituency support team working to provide help and assistance on a wide range of issues.

Role purpose:The post holder willprovide advice, help and support on a wide and varied range of issues. The successful applicant will have experience providing advice services in a paid or voluntary capacity in areas such as: housing, welfare and benefits, immigration, fuel and food poverty.

Personal attributes: Applicants should have the ability to communicate effectively with a range of clients and the ability to adapt their style to suit their audience. The successful candidate will be enthusiastic, responsible and able to work under their own direction and as part of a small team.

Working pattern: Based at the constituency office 139 Dundee Street, Edinburgh. Hours of work: 5 days per week, 9am – 5pm with occasional weekend working on rotation. Limited travel within Edinburgh, occasional overnight travel to London.

Key responsibilities

  • Provide welfare and general advice to level two and three under the Scottish National Standards for Welfare Advice
  • Manage and progress a portfolio of casework appropriately
  • Work with a small team of caseworkers; providing help and assistance to less experienced colleagues, a first line of escalation and quality checking
  • Respond to routine correspondence and enquiries from constituents, lobbyists and interest groups
  • Gather relevant information to resolve or progress cases
  • Liaise with members of the public face-to-face and by telephone
  • Liaise with Government agencies, the voluntary sector and others to resolve issues
  • Ensure all cases are logged; monitor progress and ensure all identified actions are taken
  • Ensure records are kept and information managed confidentially and in line with GDPR
  • Attend surgeries and meetings as appropriate
  • Develop knowledge in specialist areas
  • Research local, regional or national issues to support Ms Cherry’s work
  • Analyse, evaluate and interpret data to ensure Ms Cherry is accurately informed on key issues and aware of trends affecting Edinburgh South West constituency
  • Provide briefings for Ms Cherry on matters affecting constituents

No direct reports

Informal coaching and support to less experienced team members.

Application notes

To apply please download and read the person specification first and complete an application form.

Completed applications should be submitted to fraser.thompson@parliament.uk before 9am Wednesday 16th Nov.

Applications received after this time will not be considered. CVs cannot be accepted, please complete the application form.


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