Money Advice and Energy Co-ordinator
- Full time or Part time
- £28,000
- Inverness
- Closing 9th September 2022
- Advertised from 31st August 2022
- Permanent – up to 35 hours
Role
The post holder will be required to coordinate and oversee the Money Advice and Energy team. They will work with the Deputy Manager to ensure that the team is able to provide specialist and holistic advice on Money Advice and Energy. They will be required to carry a caseload in order to be able to comply with money advice quality standards and will receive full support of the existing money advice team and others in order to achieve this.
On occasion the post will be required to represent the bureau in stakeholder engagement in relation to money advice, energy and associated issues.
Job Description
Key responsibilities
- To co-ordinate and develop money advice and energy services within the Bureau.
- To work with the Deputy Manager and Training and Development Manager to implement training, processes, case management and quality of advice oversight in order to ensure best practice and a supportive and collaborative service to volunteers and other staff.
- To work with the Deputy Manager and general Manager to promote compliance with Scottish National Standards for Advice Service and Information Providers, Citizens Advice Scotland Quality of Advice Standards as well as any funder, project, reporting, legislative or guidance requirements in respect of the key areas.
- To carry an active money advice caseload and to supervise staff working on energy and provide volunteer support also.
- To produce reports as required and work with the management team where required.
- To undertake and work with the existing money advice team on complex cases which may include negotiating and making representations on behalf of clients to key stakeholders in a constructive and effective way in order to achieve the best outcomes.
The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.
Person specification
Knowledge, skills and experience
Essential
- Competency in line with Money Advice Service requirements.
- Experience of money advice and energy case work as well one or more of the associated topics i.e. welfare rights and/or income maximisation.
- Excellent level of IT literacy (MS Office and other relevant software).
- Experience of writing reports, and making presentations to audiences.
- Experience of successfully working on own initiative and managing own workload.
- Evidenced ability to train other staff
- Experience of building constructive partnerships with stakeholders.
- Excellent representation, negotiation, presentation; communication and people skills.
- Ability to identify and action own training needs and to work effectively to enhance continual professional development including keeping up to date with any relevant legislation; procedures; guidance; directives and advice topics.
- Knowledge of the energy sector and current concerns in household costs, costs of living issues and fuel poverty.
Desirable
- Knowledge of the aims and principles of the CAB service.
- Completion of CAB Adviser Training Programme.
- Technical understanding of energy supply, billing, meters and regulation.
Application notes
To apply, please visit our website
For further information, please contact: Business Support Administrator, Inverness Badenoch & Strathspey CAB, 29-31 Union Street, Inverness, IV1 1QA. E-mail: admin@invernesscab.org
Start Date: Notice Dependent
Closing Date: Friday 9th September 2022
Interview Date: tbc
Financial Wellbeing Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
Full details are available in the job description below.
Financial Wellbeing Prevention Officer (family leave cover)
- Full time
- £32,100
- Remote: Mainly working from home, but some travel for meetings will be required.
- Closing 10th January 2026
About Money Advice Scotland
The times we live through are frequently described as unprecedented.
A century pandemic and the cost-of-living crisis has magnified and entrenched inequality.
But it has also shown that change can happen rapidly and can make a real difference.
We need change. We need new ideas when old solutions cannot solve new problems.
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.
We do this by delivering evidence-based money guidance to several audiences, including schools, colleges, communities, and workplaces.
We also deliver financial wellbeing training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.
This role will be a key part of the team offering prevention approaches with communities, schools and individuals. In addition it will provide follow-up after a financial solution to ensure sustainable outcomes.
This role involves a new and innovative prevention approach thanks to funding from the Robertson Trust.
Full details are available in the job description below.
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
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