Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

The Yard is an award-winning charity that runs adventure play services for disabled children, young people and their families in Scotland. We offer disabled children and their siblings the chance to experience creative, adventurous indoor and outdoor play in a well-supported environment. Our services are known for their innovative and inclusive approaches, and our facilities are unique in Scotland.

Due to increasing numbers attending our services, we are looking to increase our team of Playworkers at The Yard Edinburgh.

Job details

Do you get a buzz from helping children and young people, creating laughter, mess and happy memories? If so, we think we have the ideal role for you.

We are looking for individuals who can initiate and support innovative and engaging play for disabled children and young people, focusing on their interests and needs.

If successful you will join our team of passionate and committed playworkers, delivering child-led, family sessions at our purpose-built site in Edinburgh. You’ll plan and deliver a range of play activities such as arts and crafts, loose parts play, den-building, sensory and water play. You’ll be an integral part of our team, with the opportunity for training and development. We are an accredited living wage employer and offer a wide range of benefits.

The successful candidate may have experience working in childcare, early years, nursery, play, youth work or the care sector.

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 55,000 members, including 5000 in Scotland, who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

We are currently recruiting a Policy and Public Relations Officer to support our communications, policy and public affairs activity in Scotland, and we are looking for someone who has demonstrable experience in a communications, policy or public affairs role.

You will work closely with the Policy & Public Affairs Manager to ensure that the priorities of RCGP and issues impacting general practice are recognised by policy makers, the press and the public. You will support RCGP work to influencing decision making at the highest level which will have a direct impact on general practice and its patients by drafting RCGP policy consultation responses, representing RCGP policy at high-level external stakeholder meetings and providing comprehensive briefings to our GP representatives ahead of these meetings.

You will also help to deliver our internal and external communications across Scotland, ensuring that our key messages reach the intended audiences to maximise impact. This will require you to develop and maintain links with media contacts across Scotland, draft key internal communications to our members and produce proactive and reactive media statements. You will take a lead role in maintaining our social media presence.

Our small, friendly team plays a key role in supporting general practice in Scotland. You’ll be helping communicate to stakeholders the views of the RCGP, and to do that effectively, knowledge and experience of the health agenda, patient issues and political context of Scotland would be highly advantageous.

You’ll have degree level education or have requisite experience, be an excellent team player and be able to work across a varied organisation and take a corporate viewpoint.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and great working environment. This role will be hybrid with two days a week in our office in Edinburgh city centre. We offer flexible working hours Monday to Friday.

About Volunteering Matters

We are looking for a talented, dynamic, and compassionate Youth Engagement Manager to join our team in Edinburgh. The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.

This role will be working in partnership with St Thomas of Aquins R.C High School, we have been delivering Brighter Futures here for two years and have funding till June 2025.

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

About the role

Project Scotland, part of the national charity Volunteering Matters, supports young people to get on in life through the power of volunteering. Brighter futures work with pupils (aged 13-16), we offer disadvantaged pupils struggling to engage with the regular school curriculum the opportunity to undertake a volunteering placement as well as the option of having a mentor. We support and empower pupils to gain skills and confidence in a new environment within the wider community, promoting a sense of belonging, whilst extending horizons and aspirations.

We are looking for a talented, dynamic, and compassionate Youth Engagement Manager to join our team in Edinburgh. The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.

This role will be working in partnership with St Thomas of Aquins R.C High School, we have been delivering Brighter Futures here for two years and have funding till June 2025.

Key Duties & Responsibilities

• To build relationships with secondary school pupils, particularly those on flexible timetables, who have complex and challenging barriers, acting in a non-judgemental way to support them through their Brighter Futures journey
• Consistently role modelling and displaying Volunteering Matters organisational values
• Deliver and develop the Brighter Futures Schools programme within in St Thomas of Aquins R.C High School, meeting ambitious targets and milestones, ensuring all young people engaged achieve positive outcome.
• Provide pre and post volunteering practical and emotional support to each pupil, helping to build their confidence and identify achievable goals as well support the pupil to complete awards and qualifications linked to their volunteering.
• Engaging with current charity partners, not for profit organisations and social enterprises and developing new ones in line with our Best Practice for under 16’s volunteering.
• Develop diverse, high quality and bespoke volunteer placements with third sector partners that reflect the needs and interests of pupils.
• Effective recruitment, selection, training, and ongoing support of a diverse pool of talented and dedicated volunteer mentors from a wide cross-section of the community
• To maintain Volunteering Matters standards around quality and effective Volunteer Management
• To manage all elements of a young person’s experience, from referral to completion of their journey, including managing the match with their mentor.
• To manage the risk assessment, safeguarding, quality assurance and audit processes as appropriate
• Ensure monitoring, impact and evaluation information is collected and that Brighter Futures meets it’s agreed targets, reporting format and schedule.
• Administration tasks including maintaining effective and accessible records, the use of Microsoft Office, Teams, Zoom and other software such as Canva (use to develop relevant promotional material and information)

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.