This vacancy has now closed

Administration Team Leader

  • Full time
  • £23,500 – £26,000
  • Livingston
  • Closing 27th June 2022

  • Advertised from 14th June 2022
  • 2 year contract. Monday to Friday.


Due to our development and growth, we are now in the position to recruit several new and exciting positions.

Are you an experienced administrative professional with leadership experience, looking for a new challenge that can combine your excellent organisational skills with making a real impact in your community? If so… we might be the place for you!

S.M.I.L.E Counselling is a registered charity in Livingston, providing much needed counselling and support to the young people of West Lothian. Constituted in 2015, we aim to deliver a bespoke outreach counselling service to young people to get them into a good place where they feel Supported, Motivated, Inspired, Leading to self-determination and Empowered to make their own positive choices.

We have been steadily growing our impactful team and now we need to add extra robustness to our administrative function. We are looking for an Administration Team Leader to join our admin team.

What would you be doing?

Your role would see you working closely with our Manager and CEO and would see you being responsible for ensuring that all our administrative processes are managed efficiently and effectively. You would also be responsible for a small team, which we have plans to grow. Your day-to-day duties would include;

  • Overseeing the running of the S.M.I.L.E office, creating opportunities for continuous improvement in all areas of business administration and financial support
  • Be the face and voice of S.M.I.L.E for our users whether in person, over the phone or email, helping them feel welcome and comfortable and signposting when necessary
  • Build and maintain excellent relationships across the team, with key stakeholders (including S.M.I.L.E volunteers and supporters), community members and suppliers
  • Managing a small team of administrative staff, ensuring support and development of these individuals to ensure the performance of the administration function remains high
  • Ownership our data management processes, ensuring accurate and secure databases
  • Managing the workflow of all our administrative processes, ensuring that work is distributed evenly through the team to ensure consistent delivery
  • Responsible and accountable for processing and interpreting our referrals, data, and evaluation and feedback forms and turning the insight into clear management reports
  • Support events coordination/delivery and meeting organisation, including preparing papers and minute-taking
  • Leading the efforts on our Social Media strategy, creating content in line with our comms plan and updating all channels; Facebook, Instagram, LinkedIn, Twitter, YouTube and our website ensuring all contact is answered
  • Supporting our fundraising activities ensuring that we have clear line of sight on the plans, expectations and lessons learned
  • Basic bookkeeping – being responsible for tracking the financial aspects of S.M.I.L.E, ensuring accurate records of all donations, training revenue streams and payment of invoices.
  • Supporting our staff and volunteers by creating onboarding packs and surfacing CPD opportunities
  • Executive Assistant duties as required to support the board and CEO

What’s in it for you?

  • A competitive salary
  • Fixed office hours with the opportunity for TOIL
  • Generous Annual leave
  • Company pension plan OF 6% employer contribution
  • 20% off all West Lothian Leisure memberships as S.M.I.L.E Staff
  • Excellent training and development opportunities
  • A chance to be part of a vision that will be instrumental in implementing change in mental health for young people

What are we looking for?

We’d like someone who has previous senior administrative or office manager experience, and are looking for them to be able to demonstrate to a high level:

  • Excellent organisation and time management skills, efficiently prioritising a varied workload
  • Diary management and stakeholder engagement
  • Experience of using a range of digital tools and systems to manage data and improve efficiency. We also ask that you are a competent user of the MS Office Suite, as well as file sharing software Sharepoint.
  • Experience of coordinating a range of meetings and events, from small scale business meetings to large scale public events
  • Experience of leading and managing small, impactful teams would be beneficial.
  • A good understanding of mental health issues and working with young people
  • Experience of working in an office environment, providing professional administration and support to a wide team
  • Outstanding communication skills across a diverse staff and client range
  • Proactive in approach and deeply passionate about continuous improvements in how we work

Please note that due to the nature of our work, we can only appoint an individual if they pass sufficient Disclosure Scotland clearance.

Application notes

Please email the completed application form to: or post to S.M.I.L.E Counselling, Fairbairn House, 6 Fairbairn Place, Livingston, West Lothian, EH54 6TN.

Alternatively, send a covering letter and full CV to An application form will then be sent to suitable candidates.