- Advertised from 1st June 2022
- 35 hours per week. Permanent
Role
Introduction
Do you feel positively proud of your profession when you see an outstanding fundraising campaign which is transformative for the charity and those it serves? Are you raring to work with motivated colleagues to help deliver an exceptional supporter experience? Do you understand the importance of data and how effective it can be to build relationships? If so we would love to hear from you.
We need a dynamic and focused Supporter Data Coordinator who can motivate and work happily within a team, whose work is donor-centric and who really means it when they say that attention to detail is everything.
This role is part of our Supporter Engagement Team in our Fundraising and Communications Directorate. The role is vital in terms of managing donor data, in order to build effective donor relationships
Key Responsibilities
• Process daily cash, Direct debits, credit card donations and payments, liaising with colleagues across the team to ensure accurate allocation
• Manage and process third party income reports for import into Raisers Edge (NXT) eg: Justgiving.
• Using your own initiative- Identify and carry out database tasks from data cleaning to changing or correcting records. Thus maintaining accurate, consistent and reliable information
• Support the team with the day-to-day development of the database and CRM database policies, processes and procedures
• Assist with the reconciliation of income to the cash book in conjunction with the Finance team
• Act as the first point of contact for the Raisers Edge (NXT) service desk
• Manage and deliver data query requests in line with fundraising activity.
• Ensure data is stored in line with General Data Protection Regulations (GDPR)
• Provide a first class supporter care service either written or over the telephone.
• When required supervise volunteers.
About You
In order to be successful in this role, you will have good communication skills, work co-operatively with colleagues, form meaningful relationships with others, demonstrate initiative, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.
You will also have:
• A HNC or equivalent qualification
• A working knowledge of Microsoft Office and related software applications
• Minimum two years’ experience in an office and customer service environment
About CHAS
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Supporter Data Coordinator, you will be instrumental in achieving this vision.
Application notes
Further Information and How to Apply
Further information about the role and benefits of working for CHAS can be found in the attached documents.
For an informal chat about the position, please contact Gary Hamilton, CRM Database Marketing Manager, on 0141 737 6189.
For any queries regarding the recruitment process, please contact our HR Team on 0131 444 3293 or by emailing careers@chas.org.uk.
To be part of the future of CHAS, please go to our website and click 'Apply Now' at the top of the screen and complete our online application form. Please note that we are unable to accept CV’s.
This post is subject to a Disclosure Scotland Protection of Vulnerable Groups (PVG) check.
Downloads
The ALLIANCE is excited to be recruiting a new Digital Hub Assistant to join the ALISS (A Local Information Service for Scotland) team.
The Digital Hub Assistant will support the day-to-day operations of the ALLIANCE Digital Hub which incorporates ALISS - A Local Information System for Scotland - and Digital Health and Social Care Programmes.
The successful candidate for this role should have:
- Proven experience in providing programme-specific administrative support.
- Proficient in using office software (Microsoft Office suite) and digital communication tools.
- Familiarity with digital tools and platforms, including content management systems and social media.
- Demonstrated ability to work collaboratively in a team environment.
- Strong written and oral communication skills.
- Ability to travel around Scotland with occasional need for overnight stays away from home.
- Proactive with the ability to prioritise workload and manage time effectively.
- An understanding and commitment to equal opportunities, non-discrimination, and accessibility.
As an ALLIANCE employee you will benefit from:
- 210 hours annual leave (equivalent of 30 days)
- 91 hours of public holidays (equivalent of 13 days) that can be taken flexibly
- Additional leave between Christmas and New Year
- Contributory pension scheme
- Open to flexible working (formal and informal
- Hybrid working – opportunity to work from home for part of the week
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Employee Assistance Programme
- Learning and development opportunities
- Corporate rates for gym membership
- Time off in lieu
- Cycle Scheme
- Carer Positive Employer
The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.
The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.
.png)
Trusts And Foundations Fundraiser
- Full time or Part time
- £27,157.1
- Glasgow office based with flexible working options. (On site)
- Closing 12th May 2024
MND Scotland is the only charity in Scotland dedicated to directly supporting people with MND, their families, and friends.
Since being founded over forty years ago, MND Scotland has provided practical, financial and emotional support to anyone affected by MND whilst also funding essential research into finding effective treatments and a cure.
MND Scotland is funded entirely by donations and grants. The charity’s patron is Her Royal Highness, the Princess Royal.
As part of an exciting period of expansion within the fundraising team, we are looking to recruit a Trusts and Foundations Fundraiser. This role will be integral in supporting the diversification of our income streams and focus on this important area of fundraising, creating more opportunities for giving across Scotland.
The Trusts and Foundations Fundraiser role will support the Partnerships and Philanthropy Lead in developing and cultivating a portfolio of trust fundraising and will be central to the successful delivery of our ambitious fundraising strategy. You will be responsible for researching, identifying, and producing high quality bids as well as supporting with required reporting.
Alongside this, you will play an active role in developing our supporter journeys and maintaining and utilising financial and supporter data to improve and develop our fundraising offer. As part of the role, you will be fundamental in developing and maintaining meaningful relationships across the trusts and foundations landscape.
As an ambassador for MND Scotland, and a first point of contact for many supporters, you will be a confident communicator with a passion for working with people throughout the community. You will be highly organised, and able to run projects on time and on budget.
Energy Efficiency Outreach Worker
- Full time
- £26,170 – £32,517
- Glasgow (On site)
- Closing 30th April 2024
Interested in joining the Links Worker Programme at the ALLIANCE? We are looking for someone dynamic, organised and with great people skills to join our well-established Links Worker Programme.
The post holder will be responsible for developing and delivering our Energy and Efficiency outreach project to Glasgow and West Dunbartonshire and will provide a specialist service to people who often experience complex social circumstances, using agreed, person-centred principles for monitoring, auditing and evaluating programme delivery
You will have:
- Experience at delivering advice to a wide range of citizens and be familiar with benefit entitlements as well as showing empathy and understanding of the issues faced by our citizens.
- Knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.
- Demonstrable experience and knowledge of the provision of advice to low-income households in energy efficiency or related fields.
- Self-motivation and the ability to work with limited supervision.
- The ability to work with a wide range of people and proven experience of working with vulnerable householders, low income and/or other disadvantaged groups, including a strong understanding of the challenges faced by people living in areas of deprivation in relation to living well.
- Tact and diplomacy when liaising with a wide range of organisations.
- A solution-focused approach.
- Non-discriminatory values.
- Proven and highly effective interpersonal and communication skills in working with people on a 1:1 basis and with organisations.
- Excellent influencing, negotiation and motivational skills in order to engage people and to enable them to take up a wide range of community services and activities.
- Excellent networking, recording and information management skills.
- Knowledge of facilitating service improvement and appreciation of different organisational cultures and workforce development.
- Ability to work effectively as part of a team and on own initiative.
- IT skills in word processing, spreadsheets, email and the internet.
- An ability and willingness to travel extensively within the local community and wider area.
It would be desirable for you to have experience of:
- Experience of project-based work in the fields of energy efficiency, community development and regeneration, housing, health, social policy or consumer issues.
- Education to a degree level, equivalent qualifications, or relevant experience.
- Experience of the preparation and delivery of presentations
- Experience of speaking to groups
As an ALLIANCE employee you will benefit from:
- 210 hours annual leave (equivalent of 30 days)
- 91 days public holiday (equivalent of 13 days) that can be taken flexibly
- Additional leave between Christmas and New Year
- Contributory pension scheme
- Open to flexible working (formal and informal)
- Hybrid working – opportunity to work from home for part of the week
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Employee Assistance Programme
- Learning and development opportunities
- Corporate rates for gym membership
- Time of in lieu
- Cycle Scheme
- Carer Positive Employer
The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.
The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.
Telefriending Coordinator
- Part time
- £30,153 pro-rata
- Edinburgh or Glasgow (Hybrid)
- Closing 13th May 2024
We are seeking to recruit a motivated, skilled and highly organised coordinator to lead our Telefriending Service, and to and contribute to the support that LGBT Health offers to LGBT+ older people (50 years+) throughout Scotland.
The main purpose of the role is to lead on the delivery of the Telefriending Service which offers regular phone-based support to LGBT elders throughout Scotland. The Coordinator is responsible for:
- carrying out initial assessment with new referrals and matching referrals
- recruit, train and supervise volunteers and sessional staff
- coordinate weekly staff and volunteer rotas
- lead a team of sessional staff and volunteers
- promote the service
- collect and collate reporting data
- ensure that the Telefriending project is delivered to a high standard
Latest news See more
