The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice
Scotland is a charity within this network – we act as a national organisation supporting and representing the
service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens
advice bureaux across Scotland, all operating as independent charities, which focus on providing support and
advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland.
We believe that every citizen should have access to free, impartial and confidential advice that helps them make
informed decisions, whenever they need it and however, they choose to access it. Our vision is for a Fairer
Scotland where everyone has the advice and information they need to realise their rights, and that the barriers
to accessing those rights are effectively challenged.
Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project
support. You will work as an integral part of the national projects team, with your primary role being the
management of relationships between our project teams and the senior management of advice bureaux across the
country through proactive engagement, communication, planning and reporting with participating member
organisations of Citizens Advice Scotland.
As the Project Engagement Officer, you will ensure regular collaborative communication with both external and
internal stakeholders on matters relating to service delivery and reporting, service development and changes,
new projects and related implementation. You will foster a member-focused culture, and support colleagues to
communicate and engage members effectively on related matters.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice
network and to make an invaluable contribution to citizen’s lives.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance
and we have designed our working practices and benefits to support this. Here are some of things our employees
benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with
a flexi-time system, and hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly,
inclusive employment policies and flexible working arrangements to support all our staff. We are also committed
to equality of opportunity for all and applications from individuals are encouraged regardless of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and
marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time
working from home. The number of days you will be able to work from home each week will be dependent on your job
role and can be discussed as part of the recruitment process.