This vacancy has now closed

Digital Development & Support Manager

  • Full time
  • £28,000 – £32,000
  • Central
  • Closing 1st April 2022

  • Advertised from 14th March 2022
  • Permanent


Are you an experienced digital professional looking to make an impact with a growing charity? We’re looking to hire a Digital Development & Support manager to join our growing team. You’ll manage a Digital Services support function, aid the entire team in systems implementation projects and provide high quality training. You’ll report to our Head of Digital.

Are you motivated by making a difference and supporting individuals and teams to realise their full potential? Are you passionate about developing systems that scale and supporting users and stakeholders in getting the most out of them? Can you get things done to tight deadlines and love identifying, inspiring, training and supporting others. If you know training is all about transferring knowledge, skills and confidence to your audience, individually, please read on.

At MCR Pathways, our driving force is simple – that care-experienced and disadvantaged young people should have the same educational outcomes, career opportunities and life chances as any other young person. As we expand our mentoring and talent development programme into new local authorities and schools around Scotland and the UK, we are looking for an experienced Digital Development & Support Manager. This key role will be responsible for supporting our growing staff and volunteer mentor base in getting the most out of our systems.

Come and join an inspiring national charity that is expanding to meet a huge need. Throughout you will also work directly with and for our young people to ensure everything we do fits with what they need and want.

The role will be about both developing and delivering to deadlines but will be fun and varied. The successful candidate will be able to demonstrate knowledge and experience of a variety of systems and support methodologies including agile. A proven ability to coordinate multiple projects and meet demanding timelines is essential.

Systems Development & Training

  • Support the efficient and effective utilisation of all systems and related processes
  • Responsibility to ensure complete documentation, training guides and films are available and effective for all MCR systems
  • Ensure effective universal support and training of MCR staff and mentors, and delivery of specific stakeholder needs and individual training requirements
  • Lead the evaluation and feedback cycle to ensure all staff are confident and able to fully utilise system capabilities

Operational Effectiveness

  • Working with current CRM system to develop functionality that improves mentor relationships through help desk processes and software
  • Creating and maintaining cutting edge self service mentor recruitment processes and comms.
  • Support the Provision of exceptional and consistent performance through insight on ways to system utilisation
  • Continually review systems to stress test and maintain high levels of data integrity & security across all systems

MCR Digital Support Team

  • Actively manage the MCR Digital Support Team to ensure effective support across the organisation
  • Setting and achieving internal targets to ensure effective and timely resolution of issues

Application notes

To apply please visit our website

Closing Date: 1st April 2022, 9am