- Advertised from 24th January 2022
- 37.5 hours/week. Permanent.
Role
We are looking for a Shop Manager for our Duke street shop.
We have 5 shops in Edinburgh to support the vital services we provide. All our services focus on relieving the immediate suffering and meeting the long terms needs of homeless and vulnerable people in Scotland. We don’t just work with homeless people. We stop people becoming homeless in the first place. When you join Bethany you are supporting projects such as the Welcome Centre, Care Van, Family Support work, Housing Support, etc.
As a Shop Manager you will join a fantastic team of staff and volunteers.
You will provide excellent customer service in a professional charity retail environment. You will also identify and encourage the potential of staff in order to maximise their contribution to the success of the shop. Other responsibilities include to actively seek donations to maintain required stock levels with strong pricing, stock rotation and proactive selling.
This position also requires to build strong connections with local faith communities, and to grow and develop the business in line with strategies agreed with the Head of Group Income Generation.
Application notes
For further information and to apply please visit our website
Closing Date: 10am Friday 11th February 2022
Interview Date: Week Commencing 14th February 2022
As Bethany is a Christian organisation this post carries an Occupational Requirement in line with the Equality Act 2010. Please note that one reference must be from your church minister or leader to endorse your live and active Christian faith and commitment.
Top job! Director of Operations
- Full time
- £40,000 – £45,000
- Edinburgh (On site)
- Closing 30th April 2024
Reporting Relationship
The Director of Operations reports to the CEO, and attends all Board meetings.
Overall Purpose
The Director of Operations is responsible for governance and operations for Edinburgh City Mission. With specific oversight of finance, fundraising, IT, HR, communications, building management and governance; including Data Protection; Safeguarding and Health & Safety. As such, they lead & line manage the Operations team and will regularly report to the Board on all aspects of their role.
Hours of Employment
35 hours a week, worked flexibly with at least 4 days a week in the office. Hours will vary due to occasional staff meetings, training, events, etc.
Occupational requirement
Edinburgh City Mission is committed to sharing the Christian gospel with the people of Edinburgh. It is essential that every member of the team personally own, communicate and implement the aims and objectives of the Mission, sharing the Mission’s core beliefs and values to the public. Therefore there is a requirement for the post-holder to be an evangelical Christian.
Way of working: you are expected to:
- Actively participate in the life of the Edinburgh City Mission team.
- Act in a professional manner at all times.
- Work in accordance with the Aims and Values of Edinburgh City Mission.
Job Details
Operations, IT and Communications:
- Line manage the Operations team (currently 4 FTE)
- Responsible for assessing Edinburgh City Mission’s IT and other technology needs and sourcing these as required.
- Provide ongoing management of technology needs.
- Provide strategic direction of communications channels (content to be shaped by CEO)
Health & safety and building management:
- Manage the office facilities at Washington Lane
- Responsible for negotiating and managing business contracts, services and leases of equipment.
- As Health and Safety Officer, develop, maintain and report on health and safety policies and procedures for both the office and the outreach teams.
- Manage and report any health and safety incidents appropriately.
- Oversee investment property
Fundraising & finance:
- Oversee the day to day finance operation of the charity.
- In liaison with the Finance Trustee, draft and manage the budget and accounts for auditing.
- Oversee the payment of bills, invoices, expense claims, payroll processing etc.
- Oversee the reconciliation of the accounts and tracking of income & expenditure of funds (using Xero)
- Oversee the implementation of the fundraising strategy & manage the fundraising team
- Oversee organisation wide event management
Governance:
- As safeguarding officer, you are responsible for developing, implementing and reviewing the organisation’s safeguarding policies and procedures to ensure they reflect the most recent laws and regulations.
- Respond to safeguarding issues, providing advice and support to staff and liaising where appropriate with the Local Authority and other relevant agencies.
- Named contact for the VSDS Disclosure Scotland scheme, overseeing the PVG scheme for all relevant staff and volunteers involved in regulated work.
- As data protection officer you will ensure all personal data within Edinburgh City Mission is gathered, stored and processed in line with current legislation.
- Manage and report on key risks within the organisation.
- Keep up to date with charitable governance requirements, informing the Board of any changes before they are implemented.
HR
- Oversee the HR function
- Ensure strategic alignment between overall vision, finance and people plans
Changes to the above may be made by the Board, with prior notice, in discussion with the post-holder.
PERSON SPECIFICATION
The successful post holder will have evidence of these characteristics:
Essential:
- Knowledge of Scottish charitable governance
- Experience of working in the charitable sector
- Team management experience
- Able to develop and implement strategic plans but also respond to rapidly changing situations
- Able to work collaboratively, understanding the complex needs of a range of stakeholders
- Experience of reporting to a Board of Trustees
- Evangelical Christian and actively involved in a church
- Enthusiastic about the aims of Edinburgh City Mission
Preferred:
- Professional level qualification in one of Finance, IT, HR or other operational area
Support and deputise for the Manager in their absence to deliver quality, person-centred day support services which meet the needs of service users and their carers.
Provide day to day leadership and supervision to the Support Workers to deliver an outcomes focused service.
Assist the Manager and Board of Trustees to develop the service.
An exciting opportunity has arisen for a dynamic and experienced manager to oversee the day-to-day management of Cruse Scotland West Area, this includes our teams in Ayrshire & Arran; Dumfries; Dunbartonshire; Glasgow & Greater Glasgow; Lanarkshire and Renfrewshire.
Candidates are required to have excellent interpersonal and organisational skills to provide managerial support, which is often provided from a distance.
Excellent communication skills are essential as the postholder is required to respond effectively to a wide range of enquiries which includes bereaved people. You will be required to establish effective working relationships with a range of Cruse Scotland volunteers and staff, as well as statutory funders and grant making trusts. Experience of volunteer management would be advantageous.
Due to the wide geographical spread of the role, the postholder will be required to travel occasionally to each of the service bases within our West Area; and to other locations within Scotland for meetings and training.
Whilst the role can be hybrid, we have recently secured a new office base in Glasgow so there will be a regular requirement to have a routine presence in the office.
Context:
Elpis Trust delivers a person centred housing support service to 18 young women who are experiencing homelessness or are care leavers aged between 16-25 years. The supported accommodation is based in the Core service and satellite flats in the Ruchill and Maryhill area of Glasgow. Elpis provides a high quality support service which addresses young woman’ identified and assessed needs and reflects the aims of the service to work within relevant organisational and statutory policies, including health and safety, employment and equality laws. This includes adhering to Scottish Social Services Council codes of practice, National Care Standards and contractual requirements. Staffs work closely with the young women to write up support plans and deliver an individually tailored service, utilising Ladders to Success and GIRFEC, SHANARRI Outcomes.
Job Purpose:
To have specific working responsibility at present for 19 vulnerable young women, 9 living in the Core building and 9 in scatter flats and 1 in Mother & Baby flat in the Ruchill and Maryhill areas of Glasgow.
Key Responsibilities:
- Provide direct support to young women who have experienced homelessness and/or have a variety of complex emotional and mental health needs.
- Provide support to young women in all areas of service.
- Establish a supportive relationship with each young woman, enabling them to maximise their own resources in order to improve their quality of life, and to assist each young woman to be as independent as possible in all aspects of their daily life, in line with their support plans.
- On a daily basis assist and support young women to carry out identified housing support tasks to ensure that they maintain and sustain their accommodation and be flexible and responsive to meet the changing needs of the young women, as well as the housing support service itself.
- Problem solve unexpected and difficult issues that may arise during shift and deal with challenging behaviour when lone working, use own initiative in order to support the young women’s complex issues, and make decisions based on current assessments of risk, following set risk assessments protocols and procedures.
- Resolve complex young women issues, involving discussion with colleagues and relevant agencies through reviews and meetings, ensuring correct procedures are followed.
- Risk assess young woman’s needs and actions and consult with appropriate people such as line manager, social worker, case worker.
- Complete and update all relevant paperwork including housing support plans, risk assessments and case notes for each young woman, complying with National Care Standards, SSSC Codes of Practice, GIRFEC model of outcomes (SHANARRI) to ensure person centred service delivery and to meet service aims.
- Complete regular health and safety welfare checks of the young women, the building environment and equipment, reporting and dealing with any issues raised during these checks.
- Inform line management of any areas of concern or significant change when delivering young women support, to ensure that appropriate risk assessment is undertaken.
- Carry out all duties in compliance with Elpis Trust’s policies and procedures.
- Actively participate in 3 monthly support, supervision and observation.
- Work closely with and with direction from the Duty Manager, to plan and deliver young women’s identified support needs.
- Work co-operatively as part of a team including attending and contributing to team meetings and work in co-operation with other members of the support team, as well as colleagues from other agencies.
- Communicate in a knowledgeable, confident and professional manner with external agencies, including social workers, case work team, commissioning team, carers and relatives of young women. This may include email, telephone calls, letters or face to face meetings.
- Communicate with other team members in a respectful and supportive manner in order to promote positive team work and cohesion.
- Ensure the young women’s views and wishes are central to your work and encourage a high level of young women participation.
- To actively participate in identified training, on-going supervision and performance development.
Note: Duties will be reviewed and modified in line with the exigencies of the service.
Knowledge, education, qualifications, competences and experience:
Essential:
- Membership of the Protecting Vulnerable Groups Scheme
- Able to meet registration requirements with Scottish Social Services Council, Health and Social Care at S.V.Q. level 3, or be willing to achieve qualifications within specified timescale.
- Have an awareness of relevant National Care Standards and their application to work practice.
- Understand and adhere to the Codes of Practice from Scottish Social Services Council.
- Willing to maintain and enhance own knowledge, practice and competency.
- Previous experience working in Social Care.
Desirable:
- Experience of working with vulnerable young women and an understanding of the issues and needs involved.
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