Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Are you looking to lead an organisation and contribute to a more inclusive society?

Fife Shopmobility is seeking an inspiring General Manager to lead their transformative charity, which is dedicated to improving the lives of individuals with mobility challenges. Operating in Kirkcaldy, Glenrothes, and Dunfermline, the charity provides manual and powered wheelchairs, electric scooters, and a unique companion shopping service. These services enable users to access shopping centers and enjoy daily activities with ease and dignity, whether it is grocery shopping, running errands, or enjoying a day out.

Continuously developing and enhancing their services, Fife Shopmobility aims to meet the needs of vulnerable adults and children. They build strong relationships with local partnerships to create a supportive network that enhances the quality of life of their service users.

The Role:

As the General Manager, you will lead a passionate team and drive the mission of Fife Shopmobility forward. You will work closely with the Board to develop and implement strategic plans, oversee service delivery, manage the team, and ensure compliance with health and safety regulations. Your role will also involve creating strong relationships with partners and stakeholders, managing finances, and driving fundraising efforts. This is a unique opportunity to make a significant impact in the community, ensuring that users receive top-notch, compassionate support and that Fife Shopmobility remains a vital resource for accessibility and inclusion.

The ideal candidate will be a strong leader with a proven track record in management, preferably within the voluntary or charitable sector. They should have exceptional organisational and strategic planning skills, a strong decision maker, and a good understanding of compliance and voluntary sector statutory practices. Above all, they should be committed to making a meaningful difference in the community with both compassion and professionalism.

If you are excited by the prospect of leading a dedicated team and making a real impact, Fife Shopmobility invites you to apply. For further information about the General Manager position and to explore how you can contribute to their mission, please contact our recruitment team. Don’t miss this chance to be part of a transformative organisation.

We have an exciting opportunity to join our Income Generation and Engagement Team as a CRM Database Coordinator!

As a CRM Database Coordinator, you will support the promotion of all CHAS supporter activities and products by developing cost effective marketing across all channels and maximising value from existing and potential supporters.

You will be part of a small team providing specialist technical expertise in the day-to-day running and management of the CRM and the relevant processes and procedures which allow the smooth management of data and financial information.

About you

• You will have demonstrable knowledge of CRM Databases, Excel and Microsoft Office Software Applications.
• An enthusiasm for data, with significant experience in the coordination and administration of databases and working knowledge of GDPR
• Relevant industry qualifications, with demonstrable commitment to continuous professional development.
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across the organisation.
• Meticulous approach to planning, strong problem solving skills and excellent attention to detail
• Accountable for self, actions and decisions
• An innovative and tenacious individual with a real team-working ethic that identifies with CHAS’s core values, vision and purpose.

Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.

We are looking for an enthusiastic administrator with excellent communications and organisational skills to join the Early Years team at Scottish Book Trust.

What we offer

• Full time, fixed-term role

• Competitive salary

• Flexible hybrid working between home and our Edinburgh City Centre Office, with great access by train, bus, and tram

• Generous holiday entitlement

• Company Sick Pay

• Pension with additional 5% employer contributions

• Death in service benefit

• Free access to employee assistance programme

Among many other programmes, Scottish Book Trust delivers Bookbug, Scotland’s national early years book gifting programme, which provides a free, high quality, book bag for every baby, toddler, three-year-old and primary 1 child in the country and is funded by Scottish Government.

The Early Years Operations Administrator provides reliable and efficient administration to support the smooth running of the Early Years programme, with a particular focus on operational aspects.

scottishbooktrust.com/bookbug