This vacancy has now closed

Supporter Relations Officer

  • Full time
  • £18,432
  • Links Place - Edinburgh
  • Closing 3rd September 2021


  • Advertised from 20th August 2021
  • Permanent.
  • 1406

Role

Supporter Relations Officers (SRO’s) provide fundraising and administration support across the Fundraising directorate. This involves managing supporter enquiries and registrations for fundraising appeals and campaigns, as well as the full range of fundraising events. SRO’s are required to deliver first class Supporter Service, both in terms of quality of service and in terms of supporter satisfaction.

In providing administrative support, SRO’s are called on to manage a number of ongoing activities simultaneously, resolving issues as they arise by communicating effectively and efficiently with colleagues across the charity. SRO’s also need to deal with external response handlers and fulfilment partners to ensure comprehensive and rapid supporter service.

What we are looking for:

  • Competent use of Microsoft Office packages in particular Word, Excel and Outlook
  • Experience of delivering 1st class customer service including email, telephony, social media and post
  • Must work well as part of a large team and ability to work on own initiative
  • Ability to multi-task and prioritise workload in a fast-paced environment

What’s in it for you:

  • Continued access to NHS Pension Scheme (subject to eligibility)
  • Marie Curie Group Personal Pension Scheme
  • Season ticket loan
  • Loan schemes for bikes; computers and satellite navigation systems
  • Continuous development
  • Industry leading training programmes
  • Employee Assistance Programme
  • Flexible Working

For more information or an informal chat please contact our Team Manager Head of Support Harsharan Kaur at harsharan.kaur@mariecurie.org.uk

Application notes

For further information and to apply please visit our website

Closing date: 03/09/2021

Interview date: TBC