At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
As a Welfare rights Officer at Link, you will be responsible for delivering exceptional advice and support to both internal and external customers throughout the Link Group and to clients of our partners. You will work closely with our Benefits Assistants and Housing Officers to ensure that referrals are managed and progressed efficiently. Additionally, you will collaborate with our Housing and Money Advice staff to provide tenants with budgeting support, with the overall aim of minimising rent arrears and maximising rent collection.
This is an exciting opportunity to use your expertise and make a positive impact on people’s lives. If you’re looking for a challenging and rewarding role that will allow you to make a difference in your community, then we encourage you to apply for this position today!
About You
As an experienced and qualified Welfare Rights Officer, you will be well-equipped to provide invaluable advice to customers on all aspects of the Benefits System and Welfare Law. Drawing on your recent and detailed knowledge of these areas, you will be responsible for delivering exceptional customer care and ensuring that everyone you work with is treated with respect and equality.
You will have a proven track record of assisting with claims to benefits and offering advice on social security appeal tribunals. In this role, you will be part of a fast-paced advice sector team dealing with a wide range of duties and customers. Therefore, it is crucial that you posess excellent organisational and time management skills and a natural ability to thrive under pressure.
As a Welfare Rights Officer, you will have the opportunity to use your exceptional communication skills – both oral and written – to deliver information and advice to a wide range of customers. You will also demonstrate your commitment to excellent customer care and support. If you are looking for an opportunity to make a real difference to people’s lives, this is the role for you.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
• A generous starting annual leave entitlement of 35 days (inc. 6 public holidays), increasing to 40 days with length of service (pro-rated for part time employees)
• Employer pension contributions starting at 5% and rising to 9% depending on employee contributions
• Access to a death in service benefits scheme providing 4x salary
• Enhanced company sick and familial pay entitlements
• A Healthcare cash plan for employee and dependents to support health and wellbeing and discounts on shopping, restaurants, and other services.
• A free and confidential employee assistance program and services for employees and their immediate household dependants to support health, mental and financial well-being
• Access to a savings and borrowing scheme and much more!
For a full list of benefits available to employees, please see the following link - linkhousing.org.uk/what-we-do/work-for-us
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to a Basic Disclosure check.
Closing Date: Midnight on Wednesday 17 May 2023.
Interview Date: Interviews are being held on Friday 26 May 2023 at Watling House in Falkirk.
How to Apply
To apply please visit our website
You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.
Please note that CV's will not be considered.
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.
Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.