At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Housing Registration Administrators are responsible for delivering a high quality service to customers, meeting their needs at the first point of contact. They have the ability to be flexible within the remit of the Customer Service Centre and capable of resolving enquiries in whichever manner they are received, e.g. telephone, e-mail, in person.

The postholder will be responsible for accurately processing applications to Link’s choice based letting (CBL) system, assessing applicants’ housing needs in line with our Lettings Policy and awarding priority where appropriate.

Applications are assessed using the rules set out in our Lettings Policy, and you will mostly be assessing applications using the rules and guidelines that are provided. However, you will also come across situations which fall outside of these guidelines, so you must have the ability to use your initiative and make decisions on assessments on your own.

Primarily, this role is a customer service role. Members of the team are expected to remain calm, sympathetic and supportive while dealing with both routine and difficult situations, and to always maintain confidentiality.

About You

The successful candidate will have a good standard of education combined with experience of working in a fast paced multi task role dealing with a range of duties and customers. You will be able to demonstrate a knowledge of, and commitment to, excellent customer care and equal opportunities. An understanding of Housing Management Issues and the work of Housing Associations would be an advantage.

You will have a high degree of competence in the use of IT Systems, particularly those used in a service delivery, as well as practical experience of Microsoft Office programmes – especially Outlook, Word and Excel – and a knowledge and understanding of Data Protection and its application in a customer focused environment.

Experience of Choice Based Lettings (CBL) systems is desirable.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on our website.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - linkhousing.org.uk/what-we-do/work-for-us

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.