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- Advertised from 9th January 2023
- Fixed term contract until 8th December 2023
- + excellent benefits
Role
Do you have experience of telephone advice work with a specific interest in housing law, welfare benefits and debt? Would you like to use those skills to help people struggling with bad housing or homelessness to find solutions? Then join Shelter Scotland as a Helpline Adviser and you could soon be providing vital advice to clients across Scotland.
About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
Shelter Scotland provides a free telephone and online helpline providing housing advice to over 25,000 people across Scotland each year. You’ll be joining a team delivering a telephone, digital and email advice service to people experiencing a range of housing problems. This will involve carrying out initial fact finding interviews to identify and agree clients’ needs and giving advice on all areas of housing cases, for which you will be given support and training should you need it. We’ll also rely on you to enter details onto our CRM system accurately and punctually.
About you
We’re looking for people who are resilient enough to cope in a challenging environment but who can empathise with our clients and help them navigate their way through the system. You’ll have good listening skills that will enable you to get to the root of clients’ underlying needs, a proactive, results-driven approach and the ability to contribute new ideas and approaches. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet is also essential.
Benefits We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Application notes
To find out more and apply please visit our website
**Closing date: 23rd of January 23.30pm (**Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible)
Top job! Implementation Lead
- Full time
- £35,000 – £45,000
- Remote: Flexible - applications from Scotland strongly encouraged or Hybrid for London-based staff
- Closing 22nd October 2024
Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
IN A NUTSHELL
We are looking for a knowledgeable, skilled and creative Implementation Lead to design and deliver activities to help people working in and around homelessness use evidence and data to enhance their impact of their work.
You will also act as a leader within the Implementation Team on work relating to policy analysis and public affairs, including specialising in deepening and enhancing our impact in the UK and particularly in Scotland. You will assist in feeding practice insights into our research agenda, and in our work to map promising and effective practice.
You will work in a client-centred way to make a big impact on the lives of people experiencing homelessness by developing relationships and leading projects that help local areas identify the right problems and use evidence to design better solutions to homelessness. This work will involve working with local authorities, central government, and third sector organisations.
WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?
You will be supporting our What Works Community, our core implementation initiative which aims to build capacity within local areas across the UK to use evidence, data and to achieve breakthrough and sustainable results to address homelessness.
We are building an agile team to work closely with our partners (e.g. local authorities; regional and national government; third sector organisations), understand their context, needs and ambitions, and work with our multi-disciplinary team, delivery associates and programme partners to design and deliver solutions that make a real difference to those affected by homelessness, as well as people working towards a future without it.
WHAT WILL YOU BE DOING?
You will be part of the Implementation Team within the Centre, reporting to the Head of Implementation. By working creatively with multidisciplinary colleagues and with a focus on practical solutions, you will design and deliver ways of scaling good practice and helping organisations and people implement practice underpinned by robust evidence and trial promising interventions.
You will work closely with a small team of Implementation Leads who you will collaborate with to:
- Proactively identify, create and grow strong relationships with potential partner organisations, working in a client-focussed manner to identify opportunities, develop goals, and draft and deliver plans and projects.
- Design and deliver activities which translate evidence of what works into practical advice for practitioners, policy-makers and other relevant stakeholders.
- Cultivate a rich knowledge and understanding of practice in communities and organisations working to end homelessness, working to identify and map promising practice and opportunities for knowledge sharing.
- Synthesise knowledge, skills and expertise from relevant fields (e.g. homelessness/housing, local government, public services transformation, service design) to generate insights and provide credible and impactful analysis and advice.
- Draw on a broad toolkit of approaches (project management; user design; behavioural insights; public service transformation; interpersonal coaching) both from your own skills and our multidisciplinary team and expert partners and associates.
In addition to this, you will act as a leader within the Implementation Team on work relating to policy analysis and public affairs. This will include:
- Working closely with our Public Affairs Lead and Evidence colleagues to develop evidence based policy positions and recommendations, feeding perspectives, insight and challenge from your knowledge of implementation and current practice of homelessness.
- Work closely with Evidence colleagues to help design and deliver analytical projects (e.g. value for money) requiring close interaction between evidence-generation activities and sector stakeholders. You will help bring real-world perspectives to projects, identify and build relationships with stakeholders (e.g. partner local authorities), and help scope, design and deliver analysis and interpretation of findings, drawing on your knowledge of homelessness practice and policy.
- Bringing specialism in UK housing policy and practice environment and to lead in driving forward the Centre’s profile and nurture key relationships with local areas.
RELEVANT EXPERIENCE AND BEHAVIOURS
- Outstanding communication, problem-solving, and analytical skills, including strong capacity to manage and coordinate simultaneous customer relationships and projects, and drive projects forwards to achieve tangible results;
- Experience in client management and/or business transformation work such as consultancy, business development, strategy development
- Experience working with local government and/or previous involvement the homelessness sector or related field, ideally with deep knowledge and relationships in the Scottish homelessness sector, or elsewhere in the UK
- Understanding of homelessness policy and practice across the UK.
- Enthusiasm for developing and expanding an innovative program within a young and ambitious nonprofit;
- Collaborative and flexible work style;
- High proficiency in project management software, remote engagement tools, Microsoft Office, and Google Suite.
Nice to have
- Track record in helping organisations use evidence and data to improve the effectiveness and cost effectiveness of their services or interventions;
- Experience in implementation science, service design, impact evaluation methodologies, data analysis, and/or behavioural insights.
You will be able to demonstrate the following
- The capacity to build and nurture good relationships with diverse stakeholders and deliver tangible results.
- Ability to analyse and synthesise complex information, generate and present recommendations, and support their implementation.
- Ability to communicate confidently with a variety of audiences and in a range of media.
- Willingness to try new things in a considered and structured way and learning from experiences to improve processes.
- Interest in learning from other disciplines and curiosity to learn from a spectrum of perspectives.
- A commitment to both the aims and values of the Centre.
Project Worker - Fife
- Full time
- £24,799 – £27,929
- Hybrid: Across Fife with occasional home working, office base in Dunfermline.
- Closing 29th October 2024
Working as part of our innovative Housing First for Youth Team, The Project Worker will work directly with young people to coordinate and provide emotional and practical support. Providing an assertive outreach approach the Project Worker will Work with young people to secure and manage their own permanent home, providing support in their home and in their local community to ensure that a young person’s experience of homelessness is rare, brief, and non-recurring.
The Project Worker will support young people to improve their practical independent living skills, access other services and to reach their full potential. Project Workers are responsible for completing support plans and risk assessments and are the main contact for any key people involved in the care and support of young people.
Casual Workers, Cyrenians Communities
- Part time
- Sessional
- On site: Edinburgh and West Lothian
- Closing 25th October 2024
Come and join the team at Cyrenians Communities.
Are you passionate about working with people?
Do you want to work in varied teams making a big difference in people’s lives?
If so, then joining our pool of Communities casual workers could be perfect for you.
About the service
Since 1968, Cyrenians Communities have provided supportive living environments to people experiencing homelessness. Unlike traditional temporary accommodation, decisions are made within the Community itself, meaning the Communities offer not just housing, but also a safe, supportive space to rebuild confidence. Through the privacy, freedom and open-ended support provided by the community model, residents can feel safe, stable and in control to develop the skills to get out of the cycle of homelessness for good. We have 5 communities across Edinburgh and West Lothian:
City Community – based in Leith working with 16–30-year-olds and peer residential volunteers
Farm Community – based in West Lothian working with 16–30-year-olds and peer residential volunteers
Lotus Community – based in Leith working with 16–18-year-olds from the Unaccompanied asylum-seeking children community and peer residential volunteers
Village Community – based in Granton working with 18+ year-olds and peer residential volunteers
Crighton Place Community - based in Leith working with 30+ year-olds and peer day volunteers
About the role
Our Casual workers are an invaluable resource, supporting us flexibly to help cover times of staff absence.
You will work ad-hoc shifts across one or more of our Communities. We will let you know when and where hours are available; and you can decide which you want to work.
You will be supporting a staff team committed to the highest quality of care and support, and always striving to develop further. This is a great opportunity for you to both learn and develop, while sharing your skills and experiences. Your main duties will include:
· Providing support to community residents
· Facilitating community meetings to plan community events and activities
· Ensuring records are kept up to date and accurate
About You
We are looking for flexible, well organised and passionate individuals who are aware of the challenges our people may face. You should also be:
· able to build relationships quickly and be good at adapting to different environments and teams.
· An excellent communicator with a creative approach to problem solving
· Confident working on your own initiative
Some experience of working with a similar client group would also be beneficial.
How we’ll support you
An experienced and knowledgeable team member will provide full induction, and you will receive support and supervision commensurate with hours you work. You’ll also have access to any required training for the post.
About us
At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.
You can find out more about our impact and our values online.
Are you passionate about a fairer, more inclusive society? Would you like to join an innovative, compassionate charity that’s leading the way in tackling the causes and consequences of homelessness?
If so, apply now to join our Board of Trustee's!
About us
Our values-led and relationship-based services support people excluded from family, home, work, or communities. As need for our services has grown, so have we, and we’re looking for new trustees to contribute to our vision and five-year plan.
About the role
Our Board of Trustees are responsible for overseeing our governance, setting our strategy, and ensuring that we’re accountable and administered effectively.
We currently hold 2-hour Board meetings every six weeks, which you can join in-person or online. You will also have the opportunity to attend further internal and external events for learning and connection.
About you
We’d like to enhance our board to better reflect the diverse individuals and communities we work alongside, so we welcome applications from all backgrounds. Cyrenians is a place for learning, innovating and connecting, so whether you’re already an experienced trustee, or taking your first step, we’d love to hear from you.
Just some examples of the experience or expertise you may bring include:
- Equality, diversity and inclusion
- Third sector leadership
- Digital strategy
- Social housing
- Legal
You may bring different skills and strengths – more important is your passion to use your skills and experience in guiding and supporting us as we tackle the causes and consequences of homelessness.
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