The Office of Lorna Slater MSP (based in The Scottish Parliament) is looking for a caseworker who is organised, patient, sensitive, and has a natural interest in helping people.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Complete oversight of casework management

• Supporting with keeping casework up to date and responding to public enquiries.

• Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.

• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.

• Advocating on constituent’s behalf with relevant bodies to resolve matters.

• Producing reports and monitoring media trends on my behalf.

• Conducting basic research and surveys.

• Investigating patterns of enquiries and producing reports.

• Monitoring local and regional media and generating media coverage.

• Briefing me and drafting responses.

• Reviewing constituent records and documentation in line with casework GDPR requirements.

• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.

About You

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.

• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.

• Be patient and sensitive while remaining objective and open minded.

• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.

• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.

• Have a natural interest in helping people with a curiosity to probe for further information where required.

For any questions about the role please contact: Kayleigh.O'Neill@Parliament.scot

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Are you an experienced trainer with the ability to engage a wide-ranging audience, and knowledge of conflict resolution?

If so this could be the ideal opportunity for you

About the service

Cyrenians’ Scottish Centre for Conflict Resolution (SCCR) is a National Resource Centre for best practice in conflict resolution, mediation and early intervention work with a particular focus on young people and families. Our award-winning digital resources, free training and events improve understanding of conflict and emotional needs, to transform relationships and lives.

About the role

This role will ensure that the SCCR continues to evolve and extend its reach. You will:

• Develop and deliver workshops and events, both online and in person
• Contribute to our range of digital resources
• Maintain and develop working relationships with family support services, schools and other groups / organisations
• Monitor and report on the progress of our work

About you

We are looking for an experienced trainer / facilitator with energy and enthusiasm to take this work forward. You will be creative, innovative and a highly motivated team player with an interest in improving the relationships and lives of young people and families.

You should also be:

• Well organised and effective with your time management.
• Flexible and creative in your approach
• Able to demonstrate our values of compassion, respect, integrity, and innovation in the work that you do.

How we will support you

You’ll be part of a small team, led by a supportive manager. There will be opportunities for you to learn and develop, while sharing your skills and experiences. You will have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About us

At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services.

You can find out more about our impact and our values online.

Home-Start Edinburgh, Home Link Family Support, NHS Lothian’s Parent and Infant Relationship Service (PAIRS), Citizens Advice , Circle, Stepping Stones North Edinburgh, and City of Edinburgh Council’s Early Years Education are delighted to recruit staff for a new transformational partnership approach that will test bespoke holistic whole family supports throughout the early years. The project, ‘The Family Hub’, will ensure that appropriate, universal, and enhanced support is available at the earliest stage possible for all families with a child not yet in an ELC or school setting. This will be achieved by developing a cohesive pathway and menu of supports alongside families.

The project aims to:

• Improve family wellbeing
• Reduce inequalities in family wellbeing
• Long-term reduction in families requiring crisis intervention
• Long-term reduction in the number of children living away from their families
• Increase the number of families taking up wider support.

Home-Start Edinburgh is recruiting a Senior Co-ordinator, Evaluation & Impact, to support this project as well as the activities of Home-Start Edinburgh. The right person will be someone with a background working alongside families, and an understanding of how to gather evidence to illustrate the impact our service makes. With skills in quality assuring services and data, and supporting improvement activities, you will help drive forward support to families in Edinburgh.