This vacancy has now closed

National Support Centre Supervisor

  • Part time
  • £25,152 pro-rata
  • Glasgow
  • Closing 2nd December 2022

  • Advertised from 21st November 2022
  • 27 hours per week, £19,403 per annum


Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Supervisor, working 27 hours per week.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Proving a supportive experience to service users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful


  • Demonstrable experience in a similar role.
  • Evidence of continuing professional development.

Skills / Abilities

  • Ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output
  • Effective leadership style, able to build confidence and motivate and improve performance.
  • Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
  • Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
  • Demonstrate digital approaches to your area of work.
  • Ability to think in innovative ways and skilled at problem solving.
  • Strong and demonstrable focus on delivering outcomes for service users.
  • Analytical skills – must be able to understand, collect, analyse, report and present data.
  • Ability to support volunteers in a complex environment.
  • Ability to prepare, manage and monitor budgets and resources.


  • Over 2 years’ experience in a supervisory capacity.
  • Experience of people deployment using rotas and/or other shift patterns.
  • Experience in influencing, communication and working collaboratively.


  • Good working knowledge of the voluntary/charitable sector in Scotland.
  • Working knowledge of partnerships.
  • Willing to undertake statutory training as required by VSS.
  • Knowledge of VSS and the work we undertake.


  • Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
  • Determination and willingness to take on new challenges and responsibilities.
  • Willing to challenge stereotyping, prejudice, discrimination and bias.
  • Ability to cope with rapid and sustained change and competing demands.
  • Honesty and integrity.
  • Strong approach to performance management with the ability to define and measure outcomes of success.
  • Ability to think of a vision for the future organisation.
  • Willing to be flexible in working hours and able to travel as required.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

Health Cash Plan Benefits include

  • Dental cover,
  • Access to a virtual GP and advice line,
  • Counselling,
  • Legal support,
  • Discounts on gym memberships, cinema tickets and much more.
  • Annual Leave - 39 days

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:Empowering people affected by crime: VSS Strategy 2021-2026.

Application notes

To find out more and apply please visit our website

Closing date – 5pm 2nd December 2022

Interview date - Panel Interviews will take place at Granite House, 31-33 Stockwell St, Glasgow G1 4RZ on 8th December 2022.