Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.
What is the role
This is an exciting opportunity to join our team as a National Support Centre Supervisor, working 27 hours per week.
You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.
Proving a supportive experience to service users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.
What you’ll need to be successful
Qualifications
Skills / Abilities
Experience
Knowledge
Behaviours
What we offer?
When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.
Health Cash Plan Benefits include
Who We Are?
Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.
All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.
Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:Empowering people affected by crime: VSS Strategy 2021-2026.
To find out more and apply please visit our website
Closing date – 5pm 2nd December 2022
Interview date - Panel Interviews will take place at Granite House, 31-33 Stockwell St, Glasgow G1 4RZ on 8th December 2022.